This position plays an important role in supporting the Head of Customer Insights in the development of the Customer Strategy and the creation of 3 x Category Strategies (Skincare, Fragrance, Makeup).
This role involves gathering, analyzing, and interpreting data from a variety of sources, developing the "so what" implications, and then translating the findings into actionable insights that will inform strategic decisions.
The Senior Customer Analyst works cross-functionally with stakeholders at multiple levels of seniority, ensuring that the insights generated are deeply understood, and that stakeholders are aligned with the strategic direction and implications which will inform our broader business objectives.
The Role You Could Play
The main responsibilities include but are not limited to: Support Strategy Development : Assist the Head of Customer Insights to develop the Customer Strategy and the three Category Strategies (Skincare, Fragrance, Makeup). Data Analysis & Interpretation : Analyze data sets from multiple sources to uncover key trends and customer behaviour that will guide strategic decisions. Provide Actionable Insights : Simplify and communicate complex data findings into clear, actionable insights. Insight Communication : Present insights and recommendations to senior stakeholders in a clear and concise manner, ensuring that key messages are understood and impactful. Strategic Impact Evaluation : Assess the strategic implications of insights, identifying both short-term and long-term opportunities for the business. What You Will Bring
Strong numerical and analytical skills, including SQL coding. Able to interpret complex data sets and derive actionable insights. Critical thinking and strategic mindset. Able to challenge assumptions and evaluate the broader implications of data insight. Able to work cross-functionally with multiple teams and strong stakeholder management skills. Exceptional communication skills, with the ability to present complex information clearly and succinctly. Strong problem-solving abilities, with a proactive approach to identifying issues and offering solutions. Attention to detail and the ability to manage multiple projects and priorities simultaneously. Ability to work independently, efficiently and take initiative. Committed to continuous improvement. Focus on customer service. Your Life At MECCA
Whilst we are singularly focused on our #CustomerFirst mantra, we know that wouldn’t be possible without an incredible team that is guided by our MECCA values and motivated each and every day to be solutions focused, innovative, collaborative and adaptable, and have a bit of fun along the way! Some of our other team member benefits include: Professional development programs and first-class digitised learning offering. Health and well-being initiatives. Reward and recognition programs. Access to bonus and incentive programs. Access to quarterly product allowance. Up to 40% discount. Benefits are subject to company policy, as updated from time to time. Since our very first day in 1997, our purpose has been to enable our customers to look and feel their best by offering them the world’s best line-up of beauty and skin-care brands, coupled with exceptional service.
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The main responsibilities include but are not limited to: Support Strategy Development : Assist the Head of Customer Insights to develop the Customer Strategy and the three Category Strategies (Skincare, Fragrance, Makeup). Data Analysis & Interpretation : Analyze data sets from multiple sources to uncover key trends and customer behaviour that will guide strategic decisions. Provide Actionable Insights : Simplify and communicate complex data findings into clear, actionable insights. Insight Communication : Present insights and recommendations to senior stakeholders in a clear and concise manner, ensuring that key messages are understood and impactful. Strategic Impact Evaluation : Assess the strategic implications of insights, identifying both short-term and long-term opportunities for the business. What You Will Bring
Strong numerical and analytical skills, including SQL coding. Able to interpret complex data sets and derive actionable insights. Critical thinking and strategic mindset. Able to challenge assumptions and evaluate the broader implications of data insight. Able to work cross-functionally with multiple teams and strong stakeholder management skills. Exceptional communication skills, with the ability to present complex information clearly and succinctly. Strong problem-solving abilities, with a proactive approach to identifying issues and offering solutions. Attention to detail and the ability to manage multiple projects and priorities simultaneously. Ability to work independently, efficiently and take initiative. Committed to continuous improvement. Focus on customer service. Your Life At MECCA
Whilst we are singularly focused on our #CustomerFirst mantra, we know that wouldn’t be possible without an incredible team that is guided by our MECCA values and motivated each and every day to be solutions focused, innovative, collaborative and adaptable, and have a bit of fun along the way! Some of our other team member benefits include: Professional development programs and first-class digitised learning offering. Health and well-being initiatives. Reward and recognition programs. Access to bonus and incentive programs. Access to quarterly product allowance. Up to 40% discount. Benefits are subject to company policy, as updated from time to time. Since our very first day in 1997, our purpose has been to enable our customers to look and feel their best by offering them the world’s best line-up of beauty and skin-care brands, coupled with exceptional service.
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