Senior Customer Insight Analyst in London-1 London Bridge St , United Kingdom
Reporting into the Principal, Customer & Market Research, the Senior Customer Insight Analyst is part of the wider Risk & Research Proposition team, helping deliver the key customer and market insights the various stakeholder teams need to drive growth. Key Responsibilities Undertake customer and market research covering end-to-end propositions design, from market analysis to supporting business and proposition leaders on business case development. Assist the C&MR team to represent the voice of the customer at senior leadership level, ensuring customer and market intelligence is at the heart of decision-making. Develop strong working relationships within the C&MR team and other functions at all levels to deliver tailored and relevant insights. Deliver customer and market research projects, from briefing sessions to execution, including customer recruitment, managing fieldwork, and reporting. Conduct thorough desk research and synthesize insights appropriately. Liaise with external partners to ensure work/services delivered are world-class and provide value for money. Support the Customer & Market Research team lead with workflow planning and budget management. Attributes & Experience Ability to learn quickly, solve problems creatively, and thrive in a fast-paced environment. Demonstrate a thorough understanding of qualitative and quantitative research methodologies, with experience in designing discussion guides within a B2B setting. Experience in performing desk research and obtaining relevant insights using publicly available information. Flexibility in responding to changing business priorities and requirements. Proven track record of getting results in a matrix organization. Willingness to work a minimum of 3 days a week in the London office and be comfortable in a remote working environment. Solid experience of customer and market research, including project management and delivering actionable insights. Effective project and deadline management skills. Excellent numeracy and literacy skills, with attention to detail. Strong communication and stakeholder management skills. Strong presentation skills and the ability to make complex data easy to understand. Proficiency with Google’s suite products (Google Sheets, Google Slides). Experience in the market research industry, in-house or agency-side. Experience of conducting research in B2B markets, ideally within the media, news, information & data sectors. Dow Jones Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats. Dow Jones has produced quality content for more than 135 years and today has one of the world’s largest news gathering operations globally. Comprehensive Healthcare Plans Paid Time Off Retirement Plans Lifestyle programs & Wellness Resources Family Care Benefits & Caregiving Support Subscription Discounts Employee Referral Program Dow Jones is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Business Area: Dow Jones - Risk & Research Job Category: Data Analytics/Warehousing & Business Intelligence Union Status: Non-Union role
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Reporting into the Principal, Customer & Market Research, the Senior Customer Insight Analyst is part of the wider Risk & Research Proposition team, helping deliver the key customer and market insights the various stakeholder teams need to drive growth. Key Responsibilities Undertake customer and market research covering end-to-end propositions design, from market analysis to supporting business and proposition leaders on business case development. Assist the C&MR team to represent the voice of the customer at senior leadership level, ensuring customer and market intelligence is at the heart of decision-making. Develop strong working relationships within the C&MR team and other functions at all levels to deliver tailored and relevant insights. Deliver customer and market research projects, from briefing sessions to execution, including customer recruitment, managing fieldwork, and reporting. Conduct thorough desk research and synthesize insights appropriately. Liaise with external partners to ensure work/services delivered are world-class and provide value for money. Support the Customer & Market Research team lead with workflow planning and budget management. Attributes & Experience Ability to learn quickly, solve problems creatively, and thrive in a fast-paced environment. Demonstrate a thorough understanding of qualitative and quantitative research methodologies, with experience in designing discussion guides within a B2B setting. Experience in performing desk research and obtaining relevant insights using publicly available information. Flexibility in responding to changing business priorities and requirements. Proven track record of getting results in a matrix organization. Willingness to work a minimum of 3 days a week in the London office and be comfortable in a remote working environment. Solid experience of customer and market research, including project management and delivering actionable insights. Effective project and deadline management skills. Excellent numeracy and literacy skills, with attention to detail. Strong communication and stakeholder management skills. Strong presentation skills and the ability to make complex data easy to understand. Proficiency with Google’s suite products (Google Sheets, Google Slides). Experience in the market research industry, in-house or agency-side. Experience of conducting research in B2B markets, ideally within the media, news, information & data sectors. Dow Jones Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats. Dow Jones has produced quality content for more than 135 years and today has one of the world’s largest news gathering operations globally. Comprehensive Healthcare Plans Paid Time Off Retirement Plans Lifestyle programs & Wellness Resources Family Care Benefits & Caregiving Support Subscription Discounts Employee Referral Program Dow Jones is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Business Area: Dow Jones - Risk & Research Job Category: Data Analytics/Warehousing & Business Intelligence Union Status: Non-Union role
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