Senior Customer Operations Lead
Apply locations: LONDON, GBR Time type: Full time Posted on: Posted 30+ Days Ago Job requisition id: R0148357 About NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant, and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants, and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Our customers are at the center of everything we do. Our mission is to enable stores, restaurants, and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. TITLE: Senior Customer Operations Lead Grade: 12 Location: London, UK Responsibilities Service Delivery responsibilities for selected major global account. Perform in-depth and high-level technical presentations for customers, partners, and prospects. Provide consultative support to other COL's in other areas of the business. Mentor other COL's in the assigned territory. Viewed as a leader by senior management, peers, and customers. Proactively plan to prevent issues that shorten time to revenue and affect future opportunities through the account teams and appropriate organizations. Work closely with the ESSM to ensure overall global framework & customer strategy is maintained. Yield maximum product and services revenue from each account while driving customer satisfaction. Technical/Business Knowledge In-depth knowledge of the Hospitality industry. Detailed knowledge of quick service restaurants would be a distinct advantage. Thorough knowledge of the technologies used by the Hospitality industry, including solution, technology, and product offerings. Good understanding and experience in Customer Satisfaction methodologies. Hands-on experience in Industry Enterprise solution device management, Security, Planning, and Implementation. Strong knowledge of billing, problem reporting, provisioning, testing, and service activation systems/platforms. Strong project management leadership and resource tracking techniques. Must be viewed as a leader by senior management, peers, and customers. Skills Required Excellent customer-facing written and verbal communication, listening, negotiation, and presentation skills. Technical knowledge and consultative skills that are above reproach. Ability to understand complex technical issues and solve problems or solicit the required resources. Ability to train other members of the team and act as a mentor as required. Ability to lead and collaborate with specialized cross-functional teams, assign tasks, and provide direction with little to no supervision. Demonstrated ability to implement, drive, and track projects. This role is required to spend a minimum of 1 day per week in the customer office location in London. Offers of employment are conditional upon passage of screening criteria applicable to the job. EEO Statement Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes.
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Apply locations: LONDON, GBR Time type: Full time Posted on: Posted 30+ Days Ago Job requisition id: R0148357 About NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant, and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants, and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Our customers are at the center of everything we do. Our mission is to enable stores, restaurants, and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. TITLE: Senior Customer Operations Lead Grade: 12 Location: London, UK Responsibilities Service Delivery responsibilities for selected major global account. Perform in-depth and high-level technical presentations for customers, partners, and prospects. Provide consultative support to other COL's in other areas of the business. Mentor other COL's in the assigned territory. Viewed as a leader by senior management, peers, and customers. Proactively plan to prevent issues that shorten time to revenue and affect future opportunities through the account teams and appropriate organizations. Work closely with the ESSM to ensure overall global framework & customer strategy is maintained. Yield maximum product and services revenue from each account while driving customer satisfaction. Technical/Business Knowledge In-depth knowledge of the Hospitality industry. Detailed knowledge of quick service restaurants would be a distinct advantage. Thorough knowledge of the technologies used by the Hospitality industry, including solution, technology, and product offerings. Good understanding and experience in Customer Satisfaction methodologies. Hands-on experience in Industry Enterprise solution device management, Security, Planning, and Implementation. Strong knowledge of billing, problem reporting, provisioning, testing, and service activation systems/platforms. Strong project management leadership and resource tracking techniques. Must be viewed as a leader by senior management, peers, and customers. Skills Required Excellent customer-facing written and verbal communication, listening, negotiation, and presentation skills. Technical knowledge and consultative skills that are above reproach. Ability to understand complex technical issues and solve problems or solicit the required resources. Ability to train other members of the team and act as a mentor as required. Ability to lead and collaborate with specialized cross-functional teams, assign tasks, and provide direction with little to no supervision. Demonstrated ability to implement, drive, and track projects. This role is required to spend a minimum of 1 day per week in the customer office location in London. Offers of employment are conditional upon passage of screening criteria applicable to the job. EEO Statement Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes.
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