Our client are a dynamic and fast-growing payroll and accounting business operating in the financial services sector. Their team is passionate about delivering exceptional service to their valued customers and clients. As part of otheir continued growth, they are looking for a dedicated and inspiring
Senior Customer Service Executive
to join the South Manchester office. Role Overview: The
Senior Customer Service Executive
will lead a team of approximately ten customer service professionals, including two direct reports, in a fast-paced and rewarding environment. You will play a pivotal role in ensuring their customers and clients receive the highest standard of service while fostering a positive, motivational atmosphere within the team. This role provides a fantastic opportunity to make a genuine difference to the customer experience. Key Responsibilities: Leadership & Team Management: Lead, mentor, and motivate the customer service team to deliver exceptional service. Provide coaching and support to team members, ensuring high performance and continuous development. Oversee and manage the work of two direct reports.
Customer Experience Excellence: Maintain a customer-first approach, ensuring all interactions are professional, courteous, and aligned with the company's service standards. Solve complex queries and manage escalations with resilience and composure. Develop and maintain strong customer relationships to enhance satisfaction and loyalty.
Operational Effectiveness: Oversee day-to-day team operations to ensure efficiency and adherence to KPIs. Identify areas for process improvement to enhance service delivery. Collaborate with other departments to address customer needs and implement solutions effectively.
Performance Monitoring: Monitor team performance metrics and provide regular feedback to ensure goals are met. Conduct one-on-one meetings and performance reviews with direct reports.
Key Attributes: Passionate about delivering outstanding customer service. Motivational leader with a proven ability to inspire and engage teams. Resilient and adaptable in high-pressure environments. Strong problem-solving skills and a proactive approach to challenges. Excellent interpersonal and communication skills. A keen eye for detail and a commitment to maintaining professional standards. Qualifications and Experience: Previous experience in a senior customer service or leadership role, ideally within the financial services or payroll and accounting sectors. Demonstrable experience managing and developing teams, with a track record of achieving exceptional results. Strong understanding of customer service principles and best practices. Proficient in using customer relationship management (CRM) systems and other relevant software. Location:
South Manchester (near Stockport) Salary:
Up to £55,000 per annum Additional Benefits: Company-wide profit share bonus, paid twice a year Fully funded professional development through external courses Office-based, five days a week
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Senior Customer Service Executive
to join the South Manchester office. Role Overview: The
Senior Customer Service Executive
will lead a team of approximately ten customer service professionals, including two direct reports, in a fast-paced and rewarding environment. You will play a pivotal role in ensuring their customers and clients receive the highest standard of service while fostering a positive, motivational atmosphere within the team. This role provides a fantastic opportunity to make a genuine difference to the customer experience. Key Responsibilities: Leadership & Team Management: Lead, mentor, and motivate the customer service team to deliver exceptional service. Provide coaching and support to team members, ensuring high performance and continuous development. Oversee and manage the work of two direct reports.
Customer Experience Excellence: Maintain a customer-first approach, ensuring all interactions are professional, courteous, and aligned with the company's service standards. Solve complex queries and manage escalations with resilience and composure. Develop and maintain strong customer relationships to enhance satisfaction and loyalty.
Operational Effectiveness: Oversee day-to-day team operations to ensure efficiency and adherence to KPIs. Identify areas for process improvement to enhance service delivery. Collaborate with other departments to address customer needs and implement solutions effectively.
Performance Monitoring: Monitor team performance metrics and provide regular feedback to ensure goals are met. Conduct one-on-one meetings and performance reviews with direct reports.
Key Attributes: Passionate about delivering outstanding customer service. Motivational leader with a proven ability to inspire and engage teams. Resilient and adaptable in high-pressure environments. Strong problem-solving skills and a proactive approach to challenges. Excellent interpersonal and communication skills. A keen eye for detail and a commitment to maintaining professional standards. Qualifications and Experience: Previous experience in a senior customer service or leadership role, ideally within the financial services or payroll and accounting sectors. Demonstrable experience managing and developing teams, with a track record of achieving exceptional results. Strong understanding of customer service principles and best practices. Proficient in using customer relationship management (CRM) systems and other relevant software. Location:
South Manchester (near Stockport) Salary:
Up to £55,000 per annum Additional Benefits: Company-wide profit share bonus, paid twice a year Fully funded professional development through external courses Office-based, five days a week
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