Senior Customer Success Manager

Senior Customer Success Manager focuses on build long-term relationship with your clients.

What the role involves

• Build long-term relationship with your clients.
• On the client side, the CSM’s main role is to ensure that CDP Pillar delivers value to the client at every moment of the cooperation.
• Ensure that our CDP is fully aligned with their client’s goals & strategy.
• On the other hand, the CSM should ensure that the cooperation is a win-win for both sides.

Confirmed role details

• We organize company events to experience the global spirit of the company and get excited about what's ahead.
• Support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer.
• The elaborates on our stellar 4.6/5 rating. The Culture score is even higher at 4.9/5.
• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.).

Candidate fit

• 3-5 years of work experience. Ideally in B2B SaaS in online retail/e-commerce analytics, marketing. Ideally as an Account Manager/CSM or other similar role.
• Experience of leading teams and projects or pursuing own business (ideally B2B).