Senior Director, Professional Services, Charles River Development, Managing Director
Apply locations London, England time type Full time posted on Posted 3 Days Ago time left to apply End Date: April 6, 2025 (30+ days left to apply) job requisition id R-766651
What we are looking for
Responsible for financial forecasting and project governance for the EMEA Region – ensuring target profit margins for implementation services projects. Specific responsibilities will include leading proper build out and execution of a framework for scope definition, project estimation, resource alignment and change management. This role will interface with all internal divisions of the Charles River and State Street and reports to the Charles River EMEA regional head along with matrix reporting to the Global Head of Delivery. In addition, the MD, Senior Director, Professional Services will work with sales leadership to develop business through positioning and selling services for new and existing customers.
What you are responsible for:
Partnering with finance for EMEA region demand forecasting, to achieve implementation services group revenue goals and utilization targets.
Developing and implementing best practices around project governance and financial reporting with partnership from the Global and EMEA Delivery Leads.
In partnership with the EMEA Delivery lead establish proper project governance for EMEA projects to manage scope and budget, ensuring projects remain profitable.
Work with the EMEA Delivery Lead to ensure all team personnel are effectively utilized.
Review and report on implementation status to ensure senior management has visibility of potential issues, and proactively work with the relevant stakeholders and staff to resolve these.
In partnership with the EMEA Delivery lead, work on achieving successful, on schedule, on budget projects, as well as a high level of client satisfaction with implementation services.
Serve as liaison to Sales, R&D (Product Management, Engineering and QA) or other departments with needs or dependencies on services (and vice versa) to share expertise, escalate, champion/resolve issues, etc.
Support the Global and EMEA practice leads in continuously improving implementation practices and procedures such as estimating, scoping, quality assurance reviews, methodologies, and reengineering to deliver cost effective and efficient deployments.
Ensure that staff adhere to policies and procedures.
Participate in sales process where required.
Work with practice leads to prepare realistic estimates, assumption documents, and SOWs for delivery to prospects and where necessary for inclusion in customer contracts.
Lead meetings.
Conduct project and account reviews (internal and external).
About State Street
What we do.
State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people.
Work, Live and Grow.
We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity, and Social Responsibility.
We truly believe our employees' diverse backgrounds, experience and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality.
State Street is an equal opportunity and affirmative action employer.
Discover more at
www.StateStreet.com/careers
#J-18808-Ljbffr
What we are looking for
Responsible for financial forecasting and project governance for the EMEA Region – ensuring target profit margins for implementation services projects. Specific responsibilities will include leading proper build out and execution of a framework for scope definition, project estimation, resource alignment and change management. This role will interface with all internal divisions of the Charles River and State Street and reports to the Charles River EMEA regional head along with matrix reporting to the Global Head of Delivery. In addition, the MD, Senior Director, Professional Services will work with sales leadership to develop business through positioning and selling services for new and existing customers.
What you are responsible for:
Partnering with finance for EMEA region demand forecasting, to achieve implementation services group revenue goals and utilization targets.
Developing and implementing best practices around project governance and financial reporting with partnership from the Global and EMEA Delivery Leads.
In partnership with the EMEA Delivery lead establish proper project governance for EMEA projects to manage scope and budget, ensuring projects remain profitable.
Work with the EMEA Delivery Lead to ensure all team personnel are effectively utilized.
Review and report on implementation status to ensure senior management has visibility of potential issues, and proactively work with the relevant stakeholders and staff to resolve these.
In partnership with the EMEA Delivery lead, work on achieving successful, on schedule, on budget projects, as well as a high level of client satisfaction with implementation services.
Serve as liaison to Sales, R&D (Product Management, Engineering and QA) or other departments with needs or dependencies on services (and vice versa) to share expertise, escalate, champion/resolve issues, etc.
Support the Global and EMEA practice leads in continuously improving implementation practices and procedures such as estimating, scoping, quality assurance reviews, methodologies, and reengineering to deliver cost effective and efficient deployments.
Ensure that staff adhere to policies and procedures.
Participate in sales process where required.
Work with practice leads to prepare realistic estimates, assumption documents, and SOWs for delivery to prospects and where necessary for inclusion in customer contracts.
Lead meetings.
Conduct project and account reviews (internal and external).
About State Street
What we do.
State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people.
Work, Live and Grow.
We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity, and Social Responsibility.
We truly believe our employees' diverse backgrounds, experience and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality.
State Street is an equal opportunity and affirmative action employer.
Discover more at
www.StateStreet.com/careers
#J-18808-Ljbffr
