Overview
How You'll Make an Impact
As a Sr. Financial Systems Analyst (CPQ), you will be responsible for providing exceptional front line support to end users of our CPQ system. You will play a crucial role in ensuring a seamless experience for our clients by addressing their queries, troubleshooting issues, and offering guidance on the effective utilization of the CPQ platform. This role requires a combination of technical expertise, excellent communication skills, and a customer-centric approach. We are ramping up for a major expansion to other areas of the organization and are planning on doubling the number of users by mid-2025. Responding to our end users isn't enough - We are looking for someone who is forward thinking, process oriented and who can creatively suggest workarounds and improvements to the tool and workflow.
In Pricing Operations we are customer centric and use curiosity and empathic listening to push what is possible. Pricing is a highly respected part of the Epsilon organization and maintaining a high level of performance and accuracy is paramount. One of our key outcomes for 2025 is Creating a High Performing Team. We will continue to focus on communication, collaboration and recognition while also expanding and strengthening our tools through Learning & Development. We are looking for someone to round out the team who is also customer centric, analytical, process oriented with an eye for continuous improvement.
What You'll Achieve
User Support:
Act as the primary point of contact for end users seeking assistance with the CPQ system Provide timely and effective front line support through various channels, including email, phone, and chat creating fans among your internal customers Troubleshoot and resolve user-reported issues, escalating more complex problems to the appropriate teams if necessary
User Feedback and Improvement:
Logging requests in a tracker to surface trends and 'hotspots' of feedback Gather user feedback to identify areas for improvement in the CPQ system Collaborate with the Pricing Operations and Development teams to communicate user requirements and contribute to the enhancement of the CPQ platform
Testing:
Fully participate in testing new features and functionality within CPQ Understanding feature and function impact on all end users
New User Set up, Training and Onboarding:
Collaborating with our IT team, manage new user requests Conduct training sessions for new users to ensure a smooth onboarding process
Documentation:
Maintain existing training materials, documentation, and FAQs to empower users with self-help resources Identify opportunities for additional training and continuous improvement Own the creation of Release notes
Collaboration:
Work closely with cross-functional teams, including Sales, IT, and Product Development, to ensure alignment between business processes and CPQ system functionality Foster positive relationships with end users to enhance overall user satisfaction
Other:
Prepare presentation materials Support backend table maintenance Coordination with other teams on Pending Approvals and moving quotes through the tool
Who You Are What you'll bring with you:
Bachelor's degree in Technology, Finance or equivalent practical experience Proven experience in a similar role, with a focus on CPQ system support Strong understanding of CPQ processes and configuration. Strong understanding of SFDC process and configuration Understanding of the Agile method of development
Why you might stand out from other talent:
Oracle specific experience a plus Excellent communication and interpersonal skills Ability to work collaboratively in a fast-paced and dynamic environment Problem-solving mindset and attention to detail
Additional Information When You Join Us, We'll Create Something EPIC Together Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work: Act with integrity.
We are transparent and have the courage to do the right thing. Work together to win together.
We believe collaboration is the catalyst that unlocks our full potential. Innovate with purpose.
We shape the market with big ideas that drive big outcomes. Respect all voices.
We embrace differences and foster a culture of connection and belonging. Empower with accountability.
We trust each other to own and deliver on common goals. Because You Matter As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following: Time to Recharge:
Flexible time off (FTO), 14 paid holidays Time to Recover:
Paid sick time Family Well-Being:
Parental/new child leave, childcare & elder care assistance, adoption assistance Extra Perks:
Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling Epsilon benefits are subject to eligibility requirements and other terms. Epsilon is an Equal Opportunity Employer.
Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation. For San Francisco Bay and Los Angeles Areas:
Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply. #LI-AM1
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Act as the primary point of contact for end users seeking assistance with the CPQ system Provide timely and effective front line support through various channels, including email, phone, and chat creating fans among your internal customers Troubleshoot and resolve user-reported issues, escalating more complex problems to the appropriate teams if necessary
User Feedback and Improvement:
Logging requests in a tracker to surface trends and 'hotspots' of feedback Gather user feedback to identify areas for improvement in the CPQ system Collaborate with the Pricing Operations and Development teams to communicate user requirements and contribute to the enhancement of the CPQ platform
Testing:
Fully participate in testing new features and functionality within CPQ Understanding feature and function impact on all end users
New User Set up, Training and Onboarding:
Collaborating with our IT team, manage new user requests Conduct training sessions for new users to ensure a smooth onboarding process
Documentation:
Maintain existing training materials, documentation, and FAQs to empower users with self-help resources Identify opportunities for additional training and continuous improvement Own the creation of Release notes
Collaboration:
Work closely with cross-functional teams, including Sales, IT, and Product Development, to ensure alignment between business processes and CPQ system functionality Foster positive relationships with end users to enhance overall user satisfaction
Other:
Prepare presentation materials Support backend table maintenance Coordination with other teams on Pending Approvals and moving quotes through the tool
Who You Are What you'll bring with you:
Bachelor's degree in Technology, Finance or equivalent practical experience Proven experience in a similar role, with a focus on CPQ system support Strong understanding of CPQ processes and configuration. Strong understanding of SFDC process and configuration Understanding of the Agile method of development
Why you might stand out from other talent:
Oracle specific experience a plus Excellent communication and interpersonal skills Ability to work collaboratively in a fast-paced and dynamic environment Problem-solving mindset and attention to detail
Additional Information When You Join Us, We'll Create Something EPIC Together Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work: Act with integrity.
We are transparent and have the courage to do the right thing. Work together to win together.
We believe collaboration is the catalyst that unlocks our full potential. Innovate with purpose.
We shape the market with big ideas that drive big outcomes. Respect all voices.
We embrace differences and foster a culture of connection and belonging. Empower with accountability.
We trust each other to own and deliver on common goals. Because You Matter As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following: Time to Recharge:
Flexible time off (FTO), 14 paid holidays Time to Recover:
Paid sick time Family Well-Being:
Parental/new child leave, childcare & elder care assistance, adoption assistance Extra Perks:
Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling Epsilon benefits are subject to eligibility requirements and other terms. Epsilon is an Equal Opportunity Employer.
Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation. For San Francisco Bay and Los Angeles Areas:
Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply. #LI-AM1
#J-18808-Ljbffr
