Senior Game Community Manager, Neptune Publishing

Senior Game Community Manager, Neptune Publishing Tencent Games was established in 2003. We are a leading global platform for game development, operations and publishing, and the largest online game community in China. Tencent Games has developed and operated over 140 games. We provide cross-platform interactive entertainment experience for more than 800 million users in over 200 countries and regions around the world. Honor of Kings, PUBG MOBILE, and League of Legends are some of our most popular titles. Meanwhile, we actively promote the development of the esports industry, work with global partners to build an open, collaborative and symbiotic industrial ecology, and create high-quality digital life experiences for players. About Level Infinite Level Infinite is Tencent’s global gaming brand. It is a global game publisher offering a comprehensive network of services for games, development teams, and studios around the world. We are dedicated to delivering engaging and original gaming experiences to a worldwide audience, whenever and wherever they choose to play while building a community that fosters inclusivity, connection, and accessibility. Level Infinite also provides a wide range of services and resources to our network of developers and partner studios around the world to help them unlock the true potential of their games. We are seeking a highly motivated and experienced Community Manager to join our team for an upcoming overseas PC shooter product. The ideal candidate will have a proven track record in managing communities for successful PC and console games, particularly in the Western market. Key Responsibilities Develop and implement community engagement strategies to build a strong player base. Manage and moderate community forums, social media channels, and other platforms. Collaborate with the marketing and development teams to ensure community feedback is incorporated into product updates. Organize and facilitate community events, including tournaments, live streams, and Q&A sessions. Analyze community feedback and sentiment to provide insights to the development team. Create and manage content for community communication, including newsletters, blog posts, and social media updates. Foster a positive and inclusive environment within the community, addressing any issues or concerns that arise. Job Requirements Proven 8+ years of experience in community management for PC and console games, with a focus on successful titles in the Western market. Strong understanding of the gaming industry, particularly in the shooter genre. Excellent communication skills in English, both written and verbal. Ability to engage and interact with diverse player communities. Experience with community management tools and analytics platforms. Strong organizational skills and the ability to manage multiple projects simultaneously. Passion for gaming and a deep understanding of player motivations and behaviors. Equal Employment Opportunity at Tencent As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.

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