We are seeking an enthusiastic and customer-focused Senior Income Officer to work within the Income Management Service. This role will be full-time and based at Sandwell Council House, Oldbury.
Key duties of this role will be:
To provide day to day support to Income Officers.
To ensure prompt and appropriate action is taken to manage former tenant debt and low level static current tenant debt.
To manage current and former accounts in credit.
To assist with the auditing of accounts recommended for write off and managing the Universal Credit Landlord portal and ‘breathing space’ scheme.
We want someone who can work well as part of the team and has the motivation to promote change, efficiency and improvement for this busy service area.
Essential requirements:
A minimum of 2 year’s qualitative experience of working in a rent arrears recovery or similar income collection environment.
Literacy and Numeracy level 2 or equivalent, please see the Personnel Specification for further details.
Proven experience of delivering excellent service to customers.
Proven experience of working to deadlines, prioritising and organising workloads.
Ability to work on own initiative, self-motivated, achieve targets and meet deadlines.
If you have great experience in the income management service and the drive to provide a great customer experience, we want to hear from you!
Hours:
37 hours per week Interviews are anticipated to take place on the 26 th
and 27 th
of February 2025. Why join Sandwell? Joining Sandwell Council means becoming part of a supportive and forward-thinking organisation. Our offer to you includes: Generous annual leave entitlement, with additional entitlement granted to employees who complete 5 years continuous service with Sandwell or other local authorities. Access to our Employee Benefits portal which includes discounts on a range of retail locations, gym membership and more! Salary sacrifice schemes for cars and bikes. Access to the Local Government Pension Scheme. We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached. If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to:
hr_resourcing@sandwell.gov.uk For more information about working for Sandwell Council, our recruitment process and our offer to you please visit
https://www.sandwell.gov.uk/counciljobs Click here
to find out more about our One Team Framework: Values and Behaviours. To apply please download the application and return to:
Hrresourcing_applications@sandwell.gov.uk
#J-18808-Ljbffr
37 hours per week Interviews are anticipated to take place on the 26 th
and 27 th
of February 2025. Why join Sandwell? Joining Sandwell Council means becoming part of a supportive and forward-thinking organisation. Our offer to you includes: Generous annual leave entitlement, with additional entitlement granted to employees who complete 5 years continuous service with Sandwell or other local authorities. Access to our Employee Benefits portal which includes discounts on a range of retail locations, gym membership and more! Salary sacrifice schemes for cars and bikes. Access to the Local Government Pension Scheme. We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached. If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to:
hr_resourcing@sandwell.gov.uk For more information about working for Sandwell Council, our recruitment process and our offer to you please visit
https://www.sandwell.gov.uk/counciljobs Click here
to find out more about our One Team Framework: Values and Behaviours. To apply please download the application and return to:
Hrresourcing_applications@sandwell.gov.uk
#J-18808-Ljbffr
