Senior Interaction Designer
c. £62,500 per annum
Bedford Based
Hybrid Working
Permanent
As a Senior Interaction Designer at Money and Pensions Service (MaPS), you will be responsible for improving engagement, customer satisfaction and ultimately the financial wellbeing of millions of people across the UK, particularly those with vulnerabilities.
Working within a multi-disciplinary team, you will use your interaction design skills to ensure our digital products and services are desirable, effective, usable, accessible and inclusive.
You will also work with the rest of UCD team to champion and evolve the practice of user centred design at MaPS and align it with the GDS Service Standard.
Your design skills and experience will help MaPS achieve our mission of helping everyone in the UK make the most of their money and pensions. At this role level, you will work with service managers and programme directors to develop design concepts, potentially have responsibility across complex services, help set direction and embed good practice within teams and make important decisions based on research and understand how this research impacts others.
In this role you will be responsible for the following:
Guiding a collaborative design process for multiple or complex projects.
Leading workshops, reviews, critiques and handovers.
Helping evolve and champion the interaction design practice within MaPS.
Building interaction design capacity within a multi-functional team by sharing insights, principles and best practices with non-designers.
Collaborating with a cross functional team to implement the user experience vision for MaPS’s digital channels.
Advising and teaching colleagues of all levels in your areas of special expertise.
Helping internal colleagues and external delivery partners define and evolve agile ways of working.
Identifying, understanding and mitigating the ways design decisions and processes may negatively impact users, especially those who are vulnerable or experience some form of exclusion.
Working with Business Analysts, Policy and Proposition Managers, and Product Managers to understand business requirements and ensure they are addressed in your designs.
Collaborating with relevant internal teams to ensure our services meet MaPS, DWP and GDS standards for suitability, efficacy, usability, accessibility, quality, security and data protection.
Building prototypes for testing and review.
Identifying and prioritising design assumptions.
Helping user researchers to plan research to gain the insights needed to advance the design.
Working with user researchers and performance analysts to use analytics, customer feedback and other internal and external data to identify areas for improvement and inform designs.
Conducting user experience audits, heuristic evaluations, competitive reviews and other desk research.
Creating and socialising experience maps, process flows and other design artefacts to understand and communicate the customer journey.
Creating design documentation and assets including sketches, wireframes, low and high fidelity prototypes, sitemaps & specification documents.
Helping Product Owners, Policy and Proposition Managers, and Omnichannel Analysts define KPIs and measure the success of our website against them.
Performing design quality assurance on the final delivered product or service.
Skills needed for this role level:
Agile working:
Identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes. Communicating between the technical and non-technical:
Listen to the needs of technical and business stakeholders and interpret them. Community collaboration:
Work collaboratively in a group, actively networking with others. Digital perspective:
Apply a digital understanding to your work. Evidence and context-based design:
Design systems for use across multiple services. Leadership and guidance:
Make decisions characterised by medium levels of risk and complexity. Prototyping:
Use a variety of prototyping methods. Strategic thinking:
Define strategies and policies, providing guidance to others. User focus:
Give direction on which tools or methods to use. Working within constraints:
Identify, communicate and work within constraints. You will need to demonstrate the following skills and experience: Solid interaction design experience (likely to be 5 years or more). Comfortable working on projects with several stakeholders in a complex, matrix organisation. Confident working with colleagues of differing seniority to drive consensus. Able to balance project work with initiatives to improve the practice of interaction design at MaPS. Able to adapt to iterative requirements while championing good design practices. Comfortable working ‘in the open’ to involve the full team in the design process. Confident presenting solutions to senior stakeholders and addressing feedback. Good understanding of and interest in inclusive design. Knowledge of behavioural economics and behavioural psychology. Experience with Figma, Miro, and Adobe Creative Cloud or equivalent tools. Experience designing to meet WCAG 2.2 Level AA accessibility guidelines. A basic understanding of accessible, cross-browser front-end development. Experience with mobile-first, responsive website design. Experience of working with content rich and/or data-intensive websites. Experience in the public sector or other regulated field. What Money and Pensions Service can offer you: Generous Annual Leave – 30 days plus Bank Holidays Pension scheme – contributions matched 2 to 1 (up to 10% of your salary) Interest-free loan to help you buy season tickets for buses and trains Cycle to work Scheme Subsidised eye test & flu jabs Life assurance scheme Give as you earn scheme Employee assistance programme (EAP) PAM Assist and PAM Life scheme (Wellbeing) Enhanced family and sick pay Paid volunteering (2 days a year) Recognition Scheme Discounts portal to numerous retailers Job Reference:
MaPS00729 Close Date:
20/01/2025 Job Types: Full-time, Permanent Pay: £62,500.00 per year Work authorisation: United Kingdom (required) Work Location: Hybrid remote in Leicester, Leicestershire
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Identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes. Communicating between the technical and non-technical:
Listen to the needs of technical and business stakeholders and interpret them. Community collaboration:
Work collaboratively in a group, actively networking with others. Digital perspective:
Apply a digital understanding to your work. Evidence and context-based design:
Design systems for use across multiple services. Leadership and guidance:
Make decisions characterised by medium levels of risk and complexity. Prototyping:
Use a variety of prototyping methods. Strategic thinking:
Define strategies and policies, providing guidance to others. User focus:
Give direction on which tools or methods to use. Working within constraints:
Identify, communicate and work within constraints. You will need to demonstrate the following skills and experience: Solid interaction design experience (likely to be 5 years or more). Comfortable working on projects with several stakeholders in a complex, matrix organisation. Confident working with colleagues of differing seniority to drive consensus. Able to balance project work with initiatives to improve the practice of interaction design at MaPS. Able to adapt to iterative requirements while championing good design practices. Comfortable working ‘in the open’ to involve the full team in the design process. Confident presenting solutions to senior stakeholders and addressing feedback. Good understanding of and interest in inclusive design. Knowledge of behavioural economics and behavioural psychology. Experience with Figma, Miro, and Adobe Creative Cloud or equivalent tools. Experience designing to meet WCAG 2.2 Level AA accessibility guidelines. A basic understanding of accessible, cross-browser front-end development. Experience with mobile-first, responsive website design. Experience of working with content rich and/or data-intensive websites. Experience in the public sector or other regulated field. What Money and Pensions Service can offer you: Generous Annual Leave – 30 days plus Bank Holidays Pension scheme – contributions matched 2 to 1 (up to 10% of your salary) Interest-free loan to help you buy season tickets for buses and trains Cycle to work Scheme Subsidised eye test & flu jabs Life assurance scheme Give as you earn scheme Employee assistance programme (EAP) PAM Assist and PAM Life scheme (Wellbeing) Enhanced family and sick pay Paid volunteering (2 days a year) Recognition Scheme Discounts portal to numerous retailers Job Reference:
MaPS00729 Close Date:
20/01/2025 Job Types: Full-time, Permanent Pay: £62,500.00 per year Work authorisation: United Kingdom (required) Work Location: Hybrid remote in Leicester, Leicestershire
#J-18808-Ljbffr
