20-month fixed term contract, with the possibility of an extension.
Based at Claire House Wirral, with some time from home and Claire House Liverpool, West Derby.
This is an incredibly exciting time to join Claire House as we deliver an ambitious five-year strategy to reach more children and develop our second site in Liverpool. We need an experienced Senior Internal Communications Officer who can take complex ideas and make them sound simple and engaging.
Main duties of the job
This role will provide expert internal communications advice and support across the organisation, helping to communicate progress on key projects and improving employee engagement and organisational culture. You will also work with external stakeholders including families and healthcare professionals. The job will include drafting messaging, copy writing, developing engaging content and marketing materials, and implementing communications project plans. This role is full time 37.5 hours per week. About us
Claire House Children's Hospice helps seriously and terminally ill children live life to the full by creating wonderful experiences and bringing back a sense of normality to family life. By providing specialist nursing and end of life care, as well as emotional support, Claire House helps families through some of the toughest times of their lives. Claire House has a team of trained professionals who are as passionate about what they do as they are talented at doing it. Our staff includes nurses, physiotherapists, play specialists, and counsellors. We have two sites, a full hospice on the Wirral and a second site in West Derby, Liverpool, offering day-care, complementary therapies, clinics, play and music sessions, and counselling. Job responsibilities
Claire House is launching an ambitious five-year strategy that aims to transform the organisation to reach more families who need us, as well as developing a second full hospice in Liverpool. In order to deliver on this plan, communications will be key. This role will provide expert internal communications advice and support across the organisation from the care team to HR and IT; helping to communicate progress on key projects and improving employee engagement and organisational culture. It will also work with external stakeholders including families and volunteers. The job will include drafting messaging, copy writing, developing engaging content and marketing materials, and implementing communications project plans. The job holder will work within the communications team, under the Head of Communications and alongside the Communications Officer and Digital Communications Officers. The job holder will provide internal communications support to various other teams within the organisation including the Project Management Office and the Care, HR and IT teams. The job holder will have the freedom to act on their own initiative and make decisions in line with the agreed communications plan and organisational strategy. Main Duties and Responsibilities
Leading on internal communications for the organisation. Conducting a communications channel/tools audit to decide on internal comms priorities. Producing an internal communications plan to help deliver the organisation's new strategy. Producing high quality written and visual marketing materials to help different teams within Claire House communicate effectively. Working with teams across the organisation to help communicate progress on key projects. Being an active member of Claire House staff and helping deliver internal communications activities, around events such as the Christmas campaign, to help improve organisational collaboration and culture. Putting in place new internal communications processes that will help staff utilise communications channels. Supporting the comms team with day-to-day activities as well as coordinating content for the internal Weekly Bulletin. The post holder must act at all times in a professional and responsible manner and have due regard to confidentiality and Health & Safety legislation. This is an outline job description and should not be regarded as an inflexible specification. Responsibilities will be reviewed periodically in line with service priorities and duties may change or new duties be introduced after consultation with the post holder. Person Specification
Experience
A proven track record of producing high quality internal communications. Experience of coordinating content from a number of stakeholders. Experience of managing communications across different audience groups. Experience of implementing employee engagement initiatives. Experience of working on complex projects. Experience of using project management tools, such as gantt charts and message matrixes. Experience of working with designers to produce marketing materials. Personal Qualities
Team worker with an ability to work collaboratively but also under own initiative. Professional and resilient at all times. Energetic, creative and inspiring. Able to juggle numerous tasks and deadlines. Willing to work flexibly to meet the needs of the organisation. A desire to make a difference and contribute to the overall objectives of Claire House. Skills and Abilities
Excellent communication skills, both written and verbal. An ability to follow the trends in employee engagement and implement best practice in Claire House. An ability to work under pressure and juggle a varied workload. IT literate. Full driving license. Qualifications
A qualification in communications, marketing or media. Additional requirements
Satisfactory DBS check. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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This role will provide expert internal communications advice and support across the organisation, helping to communicate progress on key projects and improving employee engagement and organisational culture. You will also work with external stakeholders including families and healthcare professionals. The job will include drafting messaging, copy writing, developing engaging content and marketing materials, and implementing communications project plans. This role is full time 37.5 hours per week. About us
Claire House Children's Hospice helps seriously and terminally ill children live life to the full by creating wonderful experiences and bringing back a sense of normality to family life. By providing specialist nursing and end of life care, as well as emotional support, Claire House helps families through some of the toughest times of their lives. Claire House has a team of trained professionals who are as passionate about what they do as they are talented at doing it. Our staff includes nurses, physiotherapists, play specialists, and counsellors. We have two sites, a full hospice on the Wirral and a second site in West Derby, Liverpool, offering day-care, complementary therapies, clinics, play and music sessions, and counselling. Job responsibilities
Claire House is launching an ambitious five-year strategy that aims to transform the organisation to reach more families who need us, as well as developing a second full hospice in Liverpool. In order to deliver on this plan, communications will be key. This role will provide expert internal communications advice and support across the organisation from the care team to HR and IT; helping to communicate progress on key projects and improving employee engagement and organisational culture. It will also work with external stakeholders including families and volunteers. The job will include drafting messaging, copy writing, developing engaging content and marketing materials, and implementing communications project plans. The job holder will work within the communications team, under the Head of Communications and alongside the Communications Officer and Digital Communications Officers. The job holder will provide internal communications support to various other teams within the organisation including the Project Management Office and the Care, HR and IT teams. The job holder will have the freedom to act on their own initiative and make decisions in line with the agreed communications plan and organisational strategy. Main Duties and Responsibilities
Leading on internal communications for the organisation. Conducting a communications channel/tools audit to decide on internal comms priorities. Producing an internal communications plan to help deliver the organisation's new strategy. Producing high quality written and visual marketing materials to help different teams within Claire House communicate effectively. Working with teams across the organisation to help communicate progress on key projects. Being an active member of Claire House staff and helping deliver internal communications activities, around events such as the Christmas campaign, to help improve organisational collaboration and culture. Putting in place new internal communications processes that will help staff utilise communications channels. Supporting the comms team with day-to-day activities as well as coordinating content for the internal Weekly Bulletin. The post holder must act at all times in a professional and responsible manner and have due regard to confidentiality and Health & Safety legislation. This is an outline job description and should not be regarded as an inflexible specification. Responsibilities will be reviewed periodically in line with service priorities and duties may change or new duties be introduced after consultation with the post holder. Person Specification
Experience
A proven track record of producing high quality internal communications. Experience of coordinating content from a number of stakeholders. Experience of managing communications across different audience groups. Experience of implementing employee engagement initiatives. Experience of working on complex projects. Experience of using project management tools, such as gantt charts and message matrixes. Experience of working with designers to produce marketing materials. Personal Qualities
Team worker with an ability to work collaboratively but also under own initiative. Professional and resilient at all times. Energetic, creative and inspiring. Able to juggle numerous tasks and deadlines. Willing to work flexibly to meet the needs of the organisation. A desire to make a difference and contribute to the overall objectives of Claire House. Skills and Abilities
Excellent communication skills, both written and verbal. An ability to follow the trends in employee engagement and implement best practice in Claire House. An ability to work under pressure and juggle a varied workload. IT literate. Full driving license. Qualifications
A qualification in communications, marketing or media. Additional requirements
Satisfactory DBS check. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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