Senior IT Engineer

Senior IT Engineer – 3rd Line Support Hybrid from any of our UK offices - Occasional travel required Since our formation in 2009, Succession Wealth has grown to be one of the UK's leading Financial Advisory firms with a national network of over 200 Wealth Planners. We have an impressive track record when it comes to the growth and development of our business, achieved through our culture of continuous improvement as well as our highly effective M&A and integration strategies. The role… Due to growth, we have a fantastic opportunity for a Senior IT Engineer to join our expanding IT Support team. In this varied and fast-paced role, you will work as a key member of the team, responsible for a comprehensive range of third-line support and development activities related to IT and telephone communications. This includes day-to-day operational tasks such as user, infrastructure, and systems support, as well as participation in technical and business change projects. Key responsibilities will include: Providing third-line support to troubleshoot complex end-user issues that cannot be resolved by the IT Helpdesk. Collaborating with our Managed Service Provider (MSP) to address Core Infrastructure issues promptly. Working in conjunction with the Head of IT Infrastructure to carry out new business activations processes and procedures from an IT perspective. Conducting any specific project work that is determined as a result of business requirements or core infrastructure changes. Adhering to the ITIL framework within all operational activities to maintain our high-level security standards. Knowledge, skills & experience: We are looking for a helpful, motivated, and proactive individual with excellent communication and interpersonal skills and a genuine passion for IT. You will also need: Prior experience of providing IT support (2nd Line Support etc.). Experience of working with cloud infrastructure. Experience of using remote control desktop applications. Experience of operating within an ITIL framework. Systems Admin experience of Win 7/8/10 and/or Office 365. Knowledge of Azure AD, Automation, Shared scripting, and Data warehouse management is ideal. Ability to work collaboratively with both technical and non-technical colleagues. Full driving licence and willingness for UK-wide travel as and when required. What you can expect from us… A highly competitive basic salary, annual pay reviews and performance-linked increases as well as a fantastic range of benefits including: 25 days Annual leave rapidly increasing with service, plus bank holidays and additional days for Christmas closure. Excellent company pension scheme with a generous employer contribution. Private Medical Insurance. Agile and family-friendly working arrangements to allow for a great work/life balance. Company sick pay. Group Income protection. Enhanced maternity, paternity, and adoption pay. Up to 40% discount on Aviva Insurance & Investment products. £450 towards the purchase of home office equipment. Group Life Assurance Scheme: 8 x salary. Access to the Benefit Hub; discounts on shopping, dining out, holidays, and lots more! A range of health benefits including eye care vouchers, flu vaccinations, Annual Health Screening, Digital GP, Mental health and Nutrition Sessions, and Employee Assistance Programme. Voluntary flexible benefits platform including Private Medical Insurance, Medical Cash Plan, Dental Insurance, Critical Illness, and Health Screening. Support with the cost of professional exams /study days. Charity Days. Company Events. Our Wellbeing committee works hard to ensure we can support the wellbeing of our colleagues, whatever their needs. Some of the support we currently offer includes: Employee Assistance Programme including access to a 24/7 support line. Access to mental health first aiders. Menopause support. Parental and compassionate leave. Wellbeing Library and Hub. Aviva DigiCare and Workplace. Bereavement Helpline. Support in achieving your career goals… Sponsorship for relevant professional exams and study leave. Access to funded apprenticeships in a range of topics, such as business administration, leadership & management, and accounting & finance. Access to Insights Discovery, a psychometric tool, which helps individuals and teams to connect better, overcome challenges & conflict resulting in high-performing teams. Clear career pathways and endless internal job opportunities. Access to a huge range of free courses via our Learning Management system. Our Commitment to DE&I Succession is committed to building and preserving a culture of inclusion and diversity. With a diverse team of employees, we are able to grow, innovate and deliver excellent client care to help us reach our goals as a business. Our diverse teams help us reflect and understand the communities in which we operate and the subjects we cover in our everyday work. In recruiting for Succession, we welcome the unique contributions all candidates can bring regardless of their background and strive to ensure that every candidate is given the best chance of success through fair and equitable recruitment practice. We do not accept unsolicited CV submissions from agencies; any such will be accepted as a direct application from the candidate.

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