Role:
Distributed Field Services Support Engineer Location:
Cover the Belfast area Contract Type:
Temp to Perm Salary Package:
£100p.d, Company Van,
large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year Hours:
09.00 - 17.30 Mon to Friday. Mandatory Participation in an Out of Hours Rota. Interview Process:
2-stage process Role purpose:
To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Key responsibilities: Will be required to undertake advanced diagnostics, repair, and replace PC’s, Laptops, Printers, Servers, relevant network support and retail equipment and associated peripherals. Complete customer rebuilds and configuration to desk Assist other engineers in the delivery of service to our customers. Cover site roles where required due to planned or un-planned absence Achieve the dynamic KPI targets set for your role Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation. Will be able to carry out IMAC projects with little supervision and lead as and when required. Will embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard Carry out any other reasonable request from your line management Participate in 24/7 coverage via a rota system Work a certain amount of overtime when required to do so Practice ‘Quick Win’ processes Act as a mentor to other engineers when required Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace Will maintain company assets to keep them in good working order and good general condition Be familiar with customer policies and processes where applicable Skills and experience: Must always be professional and presentable. Must have a full UK driving licence Must have excellent customer facing skills. Must be able to obtain SC Clearance or the willingness to apply Will be required to be self-motivated with good organisational skills and can work unsupervised Must possess or can obtain relevant technical certifications Must possess at least the CompTIA A+, CompTIA Server+ qualifications or have the equivalent knowledge / experience Must possess the ability to work at height and undertake varied manual handling activities Will display positive behaviours which support team productivity Must have a high standard of communication and inter-personal skills to support colleagues and team members Job Type: Temp to perm Pay: From £100.00 per day Benefits: Company car On-site parking Paid volunteer time Schedule: Day shift Monday to Friday Experience: IT: 3 years (preferred) Work Location: In person
#J-18808-Ljbffr
Distributed Field Services Support Engineer Location:
Cover the Belfast area Contract Type:
Temp to Perm Salary Package:
£100p.d, Company Van,
large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year Hours:
09.00 - 17.30 Mon to Friday. Mandatory Participation in an Out of Hours Rota. Interview Process:
2-stage process Role purpose:
To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Key responsibilities: Will be required to undertake advanced diagnostics, repair, and replace PC’s, Laptops, Printers, Servers, relevant network support and retail equipment and associated peripherals. Complete customer rebuilds and configuration to desk Assist other engineers in the delivery of service to our customers. Cover site roles where required due to planned or un-planned absence Achieve the dynamic KPI targets set for your role Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation. Will be able to carry out IMAC projects with little supervision and lead as and when required. Will embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard Carry out any other reasonable request from your line management Participate in 24/7 coverage via a rota system Work a certain amount of overtime when required to do so Practice ‘Quick Win’ processes Act as a mentor to other engineers when required Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace Will maintain company assets to keep them in good working order and good general condition Be familiar with customer policies and processes where applicable Skills and experience: Must always be professional and presentable. Must have a full UK driving licence Must have excellent customer facing skills. Must be able to obtain SC Clearance or the willingness to apply Will be required to be self-motivated with good organisational skills and can work unsupervised Must possess or can obtain relevant technical certifications Must possess at least the CompTIA A+, CompTIA Server+ qualifications or have the equivalent knowledge / experience Must possess the ability to work at height and undertake varied manual handling activities Will display positive behaviours which support team productivity Must have a high standard of communication and inter-personal skills to support colleagues and team members Job Type: Temp to perm Pay: From £100.00 per day Benefits: Company car On-site parking Paid volunteer time Schedule: Day shift Monday to Friday Experience: IT: 3 years (preferred) Work Location: In person
#J-18808-Ljbffr
