VANRATH are partnered with an innovative technology solutions provider on their search for a Senior IT Service Desk Analyst. This role is based in Belfast on a hybrid basis (3 days in office, 2 WFH) and is operating on US hours (shifts are between
1pm - 10pm
UK time). Job Responsibilities Act as an escalation point for junior service desk team members Provide hardware & software support Take part in projects with the wider IT team Queue tickets and cases via ServiceNow 3+ years experience in a service desk or IT support role Experience with Active Directory and ServiceNow Familiarity with Microsoft platforms (Azure, Intune) Ability to work in a fast-paced environment Understanding of Windows 10 and Microsoft application support
#J-18808-Ljbffr
1pm - 10pm
UK time). Job Responsibilities Act as an escalation point for junior service desk team members Provide hardware & software support Take part in projects with the wider IT team Queue tickets and cases via ServiceNow 3+ years experience in a service desk or IT support role Experience with Active Directory and ServiceNow Familiarity with Microsoft platforms (Azure, Intune) Ability to work in a fast-paced environment Understanding of Windows 10 and Microsoft application support
#J-18808-Ljbffr
