NXT is proud to be working in partnership with an international manufacturer as we recruit for a Senior IT Support Officer.
Job Type:
Permanent Location:
Wigton Hours:
Permanent position full time 36.25 hours per week 9am – 5pm The role: To provide customer-focused support services to all users of IT Technology within the company. This is an exciting opportunity to work with a well-established organization, supporting its IT infrastructure and ensuring smooth technology operations across all departments. Key aspects: Serve as the primary point of contact for all IT-related issues, providing customer-facing support and solutions. Deliver technical support for IT service requests logged by a user via the IT Service Desk, phone, email, or a colleague. Ensure a proactive and responsive service to all IT users, demonstrating good communication skills throughout the process. Provide support for Microsoft operating systems. Support client devices, such as PCs, laptops, smartphones, and printers. Design, build, deploy, support, and administer Physical Hosts, Virtual Servers, Network Switches, Access Points, SAN, Firewall, Routers, PABX, UPS. Ensure all hardware and software assets are maintained and kept up to date on the asset register. Collaborate with IT Operations Manager to ensure consistencies in systems implemented and support to the business. Arrange external technical support for issues that cannot be resolved in-house. Procurement of IT Hardware, Software, and Services. Daily Management of IT support staff. Requirements: Strong verbal and written communication skills, with the ability to effectively communicate with internal and external customers. Effective prioritization, organizational and time management skills. Ability to maintain regular and punctual attendance on-site. Maintain a professional personal and company image. Excellent proficiency with VMware vSphere. Ability to work under pressure. Experience in a 1st and 2nd Line IT Support environment. Experience in Exchange and Azure Entra. Experience with Wintel. Experience in MS SQL Server. Experience in Cisco Meraki Firewall, Cisco WIFI, HPE Proliant Hosts, HPE Alletra SAN, Cisco Catalyst and Nexus switching. Experience in CyberArk Identity, Workspace ONE for MDM on Android and iOS. Apply today or for more information, please contact Raluca on 01228 812585 or email Raluca@NXTRecruitment.co.uk.
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Permanent Location:
Wigton Hours:
Permanent position full time 36.25 hours per week 9am – 5pm The role: To provide customer-focused support services to all users of IT Technology within the company. This is an exciting opportunity to work with a well-established organization, supporting its IT infrastructure and ensuring smooth technology operations across all departments. Key aspects: Serve as the primary point of contact for all IT-related issues, providing customer-facing support and solutions. Deliver technical support for IT service requests logged by a user via the IT Service Desk, phone, email, or a colleague. Ensure a proactive and responsive service to all IT users, demonstrating good communication skills throughout the process. Provide support for Microsoft operating systems. Support client devices, such as PCs, laptops, smartphones, and printers. Design, build, deploy, support, and administer Physical Hosts, Virtual Servers, Network Switches, Access Points, SAN, Firewall, Routers, PABX, UPS. Ensure all hardware and software assets are maintained and kept up to date on the asset register. Collaborate with IT Operations Manager to ensure consistencies in systems implemented and support to the business. Arrange external technical support for issues that cannot be resolved in-house. Procurement of IT Hardware, Software, and Services. Daily Management of IT support staff. Requirements: Strong verbal and written communication skills, with the ability to effectively communicate with internal and external customers. Effective prioritization, organizational and time management skills. Ability to maintain regular and punctual attendance on-site. Maintain a professional personal and company image. Excellent proficiency with VMware vSphere. Ability to work under pressure. Experience in a 1st and 2nd Line IT Support environment. Experience in Exchange and Azure Entra. Experience with Wintel. Experience in MS SQL Server. Experience in Cisco Meraki Firewall, Cisco WIFI, HPE Proliant Hosts, HPE Alletra SAN, Cisco Catalyst and Nexus switching. Experience in CyberArk Identity, Workspace ONE for MDM on Android and iOS. Apply today or for more information, please contact Raluca on 01228 812585 or email Raluca@NXTRecruitment.co.uk.
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