Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8 billion in 2023.
At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfil your career goals. We foster a culture of innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing.
Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London and Manchester
25 days holiday per annum plus bank holidays and Christmas period
Excellent learning and development opportunities
Open plan office with collaborative working spaces, on-site gym, outdoor tiki bar, coffee bar, and lunch area
Company wellbeing and social events
Sports and social clubs
Incentive trips
Employee Assistance Programme
Discounted private healthcare
EV scheme and Ride to Work scheme
Winners of an array of industry awards
Great Place to Work Certified
Sunday Times Top 100 Best Places to Work
Supporters of 85+ charities with strong commitment to diversity and sustainability
POSITION DETAILS:
Position Title:
Senior Licensing Services Consultant Reports to:
Head of License Services Team:
License Services Department:
Services Division PURPOSE OF JOB:
As part of the Bytes License Services team, the Senior Consultant will be responsible for delivering best in class solutions in Software Asset Management (SAM) throughout all stages of the asset management lifecycle. This role involves producing, managing, and maintaining accurate software compliance positions across multiple vendors. In addition, you will provide expert guidance on optimising asset management strategies, including making commercial recommendations and advising on remediation actions. Our aim is to support clients in achieving long-term efficiency that align with industry best practices. KEY RESPONSIBILITIES:
License Services Delivery: IT Asset Management - Best Practice and Lifecyle: Facilitating Maturity assessment workshops & report delivery. Remote & Onsite customer operational support, reporting & guidance. End-to-end application request management. (Onboarding/Managing/Decommissioning). Risk Remediation Recommendations. Customer Strategy, Policy & Process development. Vendor Audit Support (Process & Advice). SAM Toolset Operations: Agreement/Contract Management. Renewal/Expiry Management. Entitlement & Purchase Management Entitlement Assignment & Compliance reporting. (Trends/Changes/Risks/Issues). Engagement Management: Project delivery planning, in conjunction with Project Management / Service Delivery. Proactive ownership of customer relationships. Support and identification of planning and implementation of non-standard services. Collaboration with Sales Team to positively influence service renewal. Contribution to Governance Reporting: Creation and presentation of customer Service Review content. Contribution and distribution of Stakeholder Reporting. Escalation of Risks to Service Quality/Punctuality to Project Management / Service Delivery Leads. The Senior Consultant will be required to perform any other duties assigned to them by their line management team that are commensurate with the existing role. WIDER TEAM NETWORK:
Internal: License Services Team External: Customer Stakeholders, Sub-Entity Product Owners and Infrastructure Managers. QUALIFICATIONS, EXPERIENCE, & SKILLS:
Educational Qualifications: Minimum 5 GCSE’s including Maths & English (Grade 9 - 4 / A- C). A-Levels. Experience: Can demonstrate experience of working in a consultant capacity, delivering excellent customer service to set timescales. Competency to deliver multiple vendor licence positions independently. In-depth Knowledge in one or more of the following toolsets: Snow Licence Manager, Flexera Flexnet, Cetero for Enterprise SAM. Experience of working with ServiceNow SAM Pro tool within a consultancy environment. Core Competencies & Skills: Organised individual with excellent time management. Accuracy and attention to detail essential. Copes well under pressure and can meet deadlines. Excellent verbal and written communication with customer service/facing skills essential – ability and confidence to engage with customer stakeholders (internal/external) at all levels up to C-Suite. Self-motivated and able to take responsibility. Tenacious, adaptable and quick to learn.
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Position Title:
Senior Licensing Services Consultant Reports to:
Head of License Services Team:
License Services Department:
Services Division PURPOSE OF JOB:
As part of the Bytes License Services team, the Senior Consultant will be responsible for delivering best in class solutions in Software Asset Management (SAM) throughout all stages of the asset management lifecycle. This role involves producing, managing, and maintaining accurate software compliance positions across multiple vendors. In addition, you will provide expert guidance on optimising asset management strategies, including making commercial recommendations and advising on remediation actions. Our aim is to support clients in achieving long-term efficiency that align with industry best practices. KEY RESPONSIBILITIES:
License Services Delivery: IT Asset Management - Best Practice and Lifecyle: Facilitating Maturity assessment workshops & report delivery. Remote & Onsite customer operational support, reporting & guidance. End-to-end application request management. (Onboarding/Managing/Decommissioning). Risk Remediation Recommendations. Customer Strategy, Policy & Process development. Vendor Audit Support (Process & Advice). SAM Toolset Operations: Agreement/Contract Management. Renewal/Expiry Management. Entitlement & Purchase Management Entitlement Assignment & Compliance reporting. (Trends/Changes/Risks/Issues). Engagement Management: Project delivery planning, in conjunction with Project Management / Service Delivery. Proactive ownership of customer relationships. Support and identification of planning and implementation of non-standard services. Collaboration with Sales Team to positively influence service renewal. Contribution to Governance Reporting: Creation and presentation of customer Service Review content. Contribution and distribution of Stakeholder Reporting. Escalation of Risks to Service Quality/Punctuality to Project Management / Service Delivery Leads. The Senior Consultant will be required to perform any other duties assigned to them by their line management team that are commensurate with the existing role. WIDER TEAM NETWORK:
Internal: License Services Team External: Customer Stakeholders, Sub-Entity Product Owners and Infrastructure Managers. QUALIFICATIONS, EXPERIENCE, & SKILLS:
Educational Qualifications: Minimum 5 GCSE’s including Maths & English (Grade 9 - 4 / A- C). A-Levels. Experience: Can demonstrate experience of working in a consultant capacity, delivering excellent customer service to set timescales. Competency to deliver multiple vendor licence positions independently. In-depth Knowledge in one or more of the following toolsets: Snow Licence Manager, Flexera Flexnet, Cetero for Enterprise SAM. Experience of working with ServiceNow SAM Pro tool within a consultancy environment. Core Competencies & Skills: Organised individual with excellent time management. Accuracy and attention to detail essential. Copes well under pressure and can meet deadlines. Excellent verbal and written communication with customer service/facing skills essential – ability and confidence to engage with customer stakeholders (internal/external) at all levels up to C-Suite. Self-motivated and able to take responsibility. Tenacious, adaptable and quick to learn.
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