Senior Manager - Customer Experience - International Markets
Location: United Kingdom, France, Germany, Netherlands, Italy, Spain At Hologic, we recognize the importance of creating deeper and stronger relationships with our customers. As Senior Manager, Customer Experience – Diagnostics, you will play a pivotal role in building and developing our value-added service portfolio and shaping/enhancing our strategic key account management approach across our international region. This role requires knowledge of the diagnostic market coupled with strong commercial acumen and exceptional project management skills to translate high-level concepts into tangible services that drive growth and strengthen key customer relationships. What To Expect Partner with the international diagnostics business to understand and quantify our value-added service programs. Develop new service offerings and improve existing ones, upselling and cross-selling to drive revenue. Utilize your understanding of strategic service offerings and innovative pricing models to project manage and deliver competitive solutions. Define levels within our service levels, delivery models, and tiered access. Work with cross-functional teams to coordinate project execution, using your knowledge of project management methodologies and best practices. Understand and anticipate customer needs, proactively gathering information and customer feedback for service improvements. Monitor project progress carefully, identifying risks and implementing mitigation strategies. What We Expect Commercial Acumen:
Knowledge of market trends and customer needs within the diagnostics/healthcare industry. Familiarity with revenue enhancement strategies. Industry-Specific Knowledge:
In-depth understanding of clinical lab operations. Project Management:
Knowledge of project management methodologies and best practices. Understanding of cross-functional teams and enabling coordinated project execution. Service Development:
Ability to develop tailored key account strategies for high-value clients, building deep long-term customer relationships. Customer-Centric Mindset:
Commitment to enhancing the customer experience and exceeding expectations. Communication:
Excellent communication, negotiation, and interpersonal skills. Collaboration:
Demonstrate leadership in coordinating cross-functional teams and be collaborative in your approach to designing and launching new services. Proactive and Innovative:
Be proactive in identifying, capitalizing, and improving on service opportunities. Accountability:
Take ownership of projects and key strategic accounts. Be results-oriented with a focus on driving profitability and customer satisfaction. Leadership:
Lead and influence without formal authority. Why Hologic? Impactful Work:
Make a tangible difference in healthcare, improving the lives of people across the EMEAC region. Innovative Culture:
Thrive in an environment that fosters creativity and forward-thinking. Career Growth:
Develop your skills and career in a company committed to your professional development. Competitive Compensation:
Enjoy a rewarding package that includes benefits and opportunities for performance bonuses. Travel:
This role will enable you to travel across the EMEA region, expected to be up to 40% of your time. Our talent partners can discuss our salary offering and any relevant bonus schemes with you. We look forward to hearing from you.
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Location: United Kingdom, France, Germany, Netherlands, Italy, Spain At Hologic, we recognize the importance of creating deeper and stronger relationships with our customers. As Senior Manager, Customer Experience – Diagnostics, you will play a pivotal role in building and developing our value-added service portfolio and shaping/enhancing our strategic key account management approach across our international region. This role requires knowledge of the diagnostic market coupled with strong commercial acumen and exceptional project management skills to translate high-level concepts into tangible services that drive growth and strengthen key customer relationships. What To Expect Partner with the international diagnostics business to understand and quantify our value-added service programs. Develop new service offerings and improve existing ones, upselling and cross-selling to drive revenue. Utilize your understanding of strategic service offerings and innovative pricing models to project manage and deliver competitive solutions. Define levels within our service levels, delivery models, and tiered access. Work with cross-functional teams to coordinate project execution, using your knowledge of project management methodologies and best practices. Understand and anticipate customer needs, proactively gathering information and customer feedback for service improvements. Monitor project progress carefully, identifying risks and implementing mitigation strategies. What We Expect Commercial Acumen:
Knowledge of market trends and customer needs within the diagnostics/healthcare industry. Familiarity with revenue enhancement strategies. Industry-Specific Knowledge:
In-depth understanding of clinical lab operations. Project Management:
Knowledge of project management methodologies and best practices. Understanding of cross-functional teams and enabling coordinated project execution. Service Development:
Ability to develop tailored key account strategies for high-value clients, building deep long-term customer relationships. Customer-Centric Mindset:
Commitment to enhancing the customer experience and exceeding expectations. Communication:
Excellent communication, negotiation, and interpersonal skills. Collaboration:
Demonstrate leadership in coordinating cross-functional teams and be collaborative in your approach to designing and launching new services. Proactive and Innovative:
Be proactive in identifying, capitalizing, and improving on service opportunities. Accountability:
Take ownership of projects and key strategic accounts. Be results-oriented with a focus on driving profitability and customer satisfaction. Leadership:
Lead and influence without formal authority. Why Hologic? Impactful Work:
Make a tangible difference in healthcare, improving the lives of people across the EMEAC region. Innovative Culture:
Thrive in an environment that fosters creativity and forward-thinking. Career Growth:
Develop your skills and career in a company committed to your professional development. Competitive Compensation:
Enjoy a rewarding package that includes benefits and opportunities for performance bonuses. Travel:
This role will enable you to travel across the EMEA region, expected to be up to 40% of your time. Our talent partners can discuss our salary offering and any relevant bonus schemes with you. We look forward to hearing from you.
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