Senior Manager – Depositary Interests
Bristol, Hybrid
We give you a world of potential
We are excited to share a fantastic opportunity for a Senior Manager to join our talented and collaborative Issuer Services Registry team.
In this position, you’ll be based at our Bristol office across three days of your choice, with the flexibility to work from home two days of your working week. Find out more about our flexible work culture here: We’re committed to flexibility.
This is a great opportunity to join and manage an established team acting as the first point of contact for the team.
A role you will love
Reporting into the Client Relationship Director, this role requires effective leadership of the Client Management team, able to build and maintain key relationships across your team’s portfolio while ensuring client retention and development.
You are required to ensure 100% contractual security and profitability, management of risk, and maximizing commercial opportunities from existing clients across all business lines. Additionally, you will support the business development team and leverage your external networks for new client opportunities.
Key roles and responsibilities include, but are not limited to:
Ensure you and your team
build and maintain proactive and positive relationships with clients , managing portfolios effectively and efficiently, building client trust in our capability to deliver, ensuring client retention and contractual certainty. Lead the
strategic direction
of your team, taking responsibility for
personal development , staff management, coaching, and
team performance
against objectives; support and collaborate effectively with your Client Relationship Director and senior management throughout the business. Ensure all
client events
are properly managed and any
issues which arise
are swiftly and effectively resolved, with steps taken to avoid a repeat. Design, develop, and deliver professional
presentations
both internally and externally. Support your team to ensure the robustness of
core governance , core business systems, and procedures to maintain compliance and meet
regulatory responsibilities , ensuring processes and procedures are reviewed and updated. Identify and mitigate
risks , keeping all stakeholders updated. Participate
proactively
in the Senior Client Management meetings, managing the communication process and changes to procedures within your team. Actively identify
opportunities for efficiencies , solutions, and synergies within the group and wider business, and raise via the appropriate channels to ensure the wider team is aware. Support the
Business Development
team with new business opportunities and proactively seek out opportunities for new business from within your external network. Demonstrate advanced
commercial expertise
in relation to your Cost Centre P&L, and participate in the budget and forecast process. What will you bring to the role? We’re looking for a solid ‘all-round’ team manager that holds previous experience of managing and leading a successful team with excellent client management experience specifically from a financial services background. You’ll be a self-starter, who can work with minimal direction with a proactive & resilient approach, able to deliver under pressure. Forward planning, balancing priorities, and coordinating multiple tasks while being flexible across requirements to ensure priorities and SLAs are met. Strong interpersonal, presentation & literacy skills will allow you to successfully communicate across all levels of the business, while holding compelling influencing and negotiation skills, paired with strong stakeholder engagement to ensure successful client relationships. Other key requirements: Advanced commercial views on contracts/requests of clients regarding services. Ability to identify and solve problems. Registry experience (products and regulatory) desirable but not essential. Knowledge of cross-border solutions and international markets, desirable but not essential. Rewards designed for you ·
Flexible work
to help you find the best balance between work and lifestyle. Health and wellbeing
rewards that can be tailored to support you and your family. Invest in our business
by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well. Extra rewards
ranging from recognition awards and team get-togethers to helping you invest in your future. And more.
Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit Careers Hub. #LI-hybrid #LI-KT1
#J-18808-Ljbffr
build and maintain proactive and positive relationships with clients , managing portfolios effectively and efficiently, building client trust in our capability to deliver, ensuring client retention and contractual certainty. Lead the
strategic direction
of your team, taking responsibility for
personal development , staff management, coaching, and
team performance
against objectives; support and collaborate effectively with your Client Relationship Director and senior management throughout the business. Ensure all
client events
are properly managed and any
issues which arise
are swiftly and effectively resolved, with steps taken to avoid a repeat. Design, develop, and deliver professional
presentations
both internally and externally. Support your team to ensure the robustness of
core governance , core business systems, and procedures to maintain compliance and meet
regulatory responsibilities , ensuring processes and procedures are reviewed and updated. Identify and mitigate
risks , keeping all stakeholders updated. Participate
proactively
in the Senior Client Management meetings, managing the communication process and changes to procedures within your team. Actively identify
opportunities for efficiencies , solutions, and synergies within the group and wider business, and raise via the appropriate channels to ensure the wider team is aware. Support the
Business Development
team with new business opportunities and proactively seek out opportunities for new business from within your external network. Demonstrate advanced
commercial expertise
in relation to your Cost Centre P&L, and participate in the budget and forecast process. What will you bring to the role? We’re looking for a solid ‘all-round’ team manager that holds previous experience of managing and leading a successful team with excellent client management experience specifically from a financial services background. You’ll be a self-starter, who can work with minimal direction with a proactive & resilient approach, able to deliver under pressure. Forward planning, balancing priorities, and coordinating multiple tasks while being flexible across requirements to ensure priorities and SLAs are met. Strong interpersonal, presentation & literacy skills will allow you to successfully communicate across all levels of the business, while holding compelling influencing and negotiation skills, paired with strong stakeholder engagement to ensure successful client relationships. Other key requirements: Advanced commercial views on contracts/requests of clients regarding services. Ability to identify and solve problems. Registry experience (products and regulatory) desirable but not essential. Knowledge of cross-border solutions and international markets, desirable but not essential. Rewards designed for you ·
Flexible work
to help you find the best balance between work and lifestyle. Health and wellbeing
rewards that can be tailored to support you and your family. Invest in our business
by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well. Extra rewards
ranging from recognition awards and team get-togethers to helping you invest in your future. And more.
Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit Careers Hub. #LI-hybrid #LI-KT1
#J-18808-Ljbffr
