Role Introduction
Advanced is a business that embraces innovation, enabling its customers to seize opportunity and transform their business. Life at Advanced begins in an exciting environment in a role that matters. You will be comfortable working at CCNP or CCIE level or have the equivalent experience in designing, configuring and troubleshooting network and security technologies. You will use these skills to contribute to standardisation, optimisation, and innovation, working with others to help define and deliver standardisation within the business. Communication and collaboration is paramount in this role, you will work closely with a variety of internal and external business stakeholders and will be continually engaged and collaborating with our clients. What You Will Do
Operational support and input to Network incidents, problems and changes. Implement solutions which drive automation to help reduce time spent by support teams and in turn, free time to innovate and drive service improvement. Attend relevant customer specific meetings as and where required. Examples may include presenting changes to the change advisory board, providing technical feedback as part of a formal problem review and progress updates during project review meetings. Ensure compliance to relevant standards (i.e. ISO 27001, 9001) and security (i.e. CIS, STIG) to help ensure we control, report and adequately measure and handle risks the business faces. As an effective and highly capable team member, you will self-manage your workload and proactively pickup requests and other work through the ITSM tool. You will also need to be able to mentor and develop other engineers in the wider technical support teams. Author new technical documentation for example for new solutions or changes in configuration required to adhere to updated security standards that is structured and relevant to the audience. Work on other tasks as required to support wider business plans and initiatives. What You Will Have
Experienced senior technical resource, highly motivated and capable of understanding and resolving complex technical problems. Strong understanding of both Network and Security principles including routing and switching protocols. Capability to problem solve; undertaking or designing tests to eliminate possible issues and working quickly and efficiently towards a solution. Excellent communication verbal and written, being able to operate at all levels and articulate messages to a variety of different audiences. Understand people and cultural differences to build good relationships with colleagues. Capability to author and update infrastructure, support and procedural documentation. Keen willingness to mentor others on technologies within your field of expertise. Ability to present concepts in authoritative and clear manner through white boarding, presentations and proposals. Understanding of Incident, Problem and Change Management within the ITIL framework. Ability to obtain and maintain UK Government Security Check (SC). One or more of these would accreditations be desirable: Cisco CCNP/CCIE Knowledge of other proprietary vendors (HP, Aruba, Juniper etc) Extensive experience in several of the following network areas and technologies: Comprehensive knowledge of network infrastructure, including the ability to analyse and debug layers 1-7 Extensive experience of troubleshooting enterprise LANs Extensive experience of troubleshooting enterprise WANs VPNs including MPLS Extensive experience with layer 2 and 3 switches Experience with administering and troubleshooting Wireless products Experience with troubleshooting Firewalls (Cisco ASA, NGFW – IDS/IPS & DDoS) Extensive experience with content switching/network load balancing with technologies such as F5, Kemp or Citrix NetScalers Experience of Palo Alto Cisco ISE Monitoring Tools (Such as Solarwinds/Logic Monitor) What We Do For You
Wellbeing focused
– Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral. Annual Leave
– 25 days of annual leave, plus public holidays and the ability to buy additional days. Employee Assistance Programme
– Free advice, support, and confidential counselling available 24/7 through Care First. Endometriosis Friendly Employer
- We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace. Personal Growth
- Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally. Development Programmes
– From Future Managers to Leadership Training, our development programmes help you get where you need to go. Performance Bonus
– Our Group-wide bonus scheme enables you to reap the rewards of your success. Financial wellbeing
- We understand as well as your mental wellbeing, your financial wellbeing is really important. Pension Scheme
– Our plan with Scottish Widows offers 5% matched contribution by the company. Income protection insurance
– Providing you with support and assistance when you need it most. Discounted Parking
- We have partnered with QPark to provide an exclusive discounted rate for OneAdvanced employees when purchasing a digital season ticket. Recognition
– Highlighting and rewarding the great work our people do. Performance & Talent
– Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self. Making a Difference
– We provide opportunities to help our people make a difference to the causes they care about. MatchIt!
– Fundraise for a cause close to your heart and Advanced will match part of the funding. Volunteering Time
– Our volunteering leave scheme allows you to use your time to help those who need it. Pennies from Heaven
– Donate the pennies from your paycheck to help make a difference without lifting a finger. Who We Are
OneAdvanced is one of the UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to
power the world of work
and, as you can see, our software underpins some of the UK's most critical sectors. We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people. To learn more about working at OneAdvanced please click here.
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Advanced is a business that embraces innovation, enabling its customers to seize opportunity and transform their business. Life at Advanced begins in an exciting environment in a role that matters. You will be comfortable working at CCNP or CCIE level or have the equivalent experience in designing, configuring and troubleshooting network and security technologies. You will use these skills to contribute to standardisation, optimisation, and innovation, working with others to help define and deliver standardisation within the business. Communication and collaboration is paramount in this role, you will work closely with a variety of internal and external business stakeholders and will be continually engaged and collaborating with our clients. What You Will Do
Operational support and input to Network incidents, problems and changes. Implement solutions which drive automation to help reduce time spent by support teams and in turn, free time to innovate and drive service improvement. Attend relevant customer specific meetings as and where required. Examples may include presenting changes to the change advisory board, providing technical feedback as part of a formal problem review and progress updates during project review meetings. Ensure compliance to relevant standards (i.e. ISO 27001, 9001) and security (i.e. CIS, STIG) to help ensure we control, report and adequately measure and handle risks the business faces. As an effective and highly capable team member, you will self-manage your workload and proactively pickup requests and other work through the ITSM tool. You will also need to be able to mentor and develop other engineers in the wider technical support teams. Author new technical documentation for example for new solutions or changes in configuration required to adhere to updated security standards that is structured and relevant to the audience. Work on other tasks as required to support wider business plans and initiatives. What You Will Have
Experienced senior technical resource, highly motivated and capable of understanding and resolving complex technical problems. Strong understanding of both Network and Security principles including routing and switching protocols. Capability to problem solve; undertaking or designing tests to eliminate possible issues and working quickly and efficiently towards a solution. Excellent communication verbal and written, being able to operate at all levels and articulate messages to a variety of different audiences. Understand people and cultural differences to build good relationships with colleagues. Capability to author and update infrastructure, support and procedural documentation. Keen willingness to mentor others on technologies within your field of expertise. Ability to present concepts in authoritative and clear manner through white boarding, presentations and proposals. Understanding of Incident, Problem and Change Management within the ITIL framework. Ability to obtain and maintain UK Government Security Check (SC). One or more of these would accreditations be desirable: Cisco CCNP/CCIE Knowledge of other proprietary vendors (HP, Aruba, Juniper etc) Extensive experience in several of the following network areas and technologies: Comprehensive knowledge of network infrastructure, including the ability to analyse and debug layers 1-7 Extensive experience of troubleshooting enterprise LANs Extensive experience of troubleshooting enterprise WANs VPNs including MPLS Extensive experience with layer 2 and 3 switches Experience with administering and troubleshooting Wireless products Experience with troubleshooting Firewalls (Cisco ASA, NGFW – IDS/IPS & DDoS) Extensive experience with content switching/network load balancing with technologies such as F5, Kemp or Citrix NetScalers Experience of Palo Alto Cisco ISE Monitoring Tools (Such as Solarwinds/Logic Monitor) What We Do For You
Wellbeing focused
– Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral. Annual Leave
– 25 days of annual leave, plus public holidays and the ability to buy additional days. Employee Assistance Programme
– Free advice, support, and confidential counselling available 24/7 through Care First. Endometriosis Friendly Employer
- We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace. Personal Growth
- Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally. Development Programmes
– From Future Managers to Leadership Training, our development programmes help you get where you need to go. Performance Bonus
– Our Group-wide bonus scheme enables you to reap the rewards of your success. Financial wellbeing
- We understand as well as your mental wellbeing, your financial wellbeing is really important. Pension Scheme
– Our plan with Scottish Widows offers 5% matched contribution by the company. Income protection insurance
– Providing you with support and assistance when you need it most. Discounted Parking
- We have partnered with QPark to provide an exclusive discounted rate for OneAdvanced employees when purchasing a digital season ticket. Recognition
– Highlighting and rewarding the great work our people do. Performance & Talent
– Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self. Making a Difference
– We provide opportunities to help our people make a difference to the causes they care about. MatchIt!
– Fundraise for a cause close to your heart and Advanced will match part of the funding. Volunteering Time
– Our volunteering leave scheme allows you to use your time to help those who need it. Pennies from Heaven
– Donate the pennies from your paycheck to help make a difference without lifting a finger. Who We Are
OneAdvanced is one of the UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to
power the world of work
and, as you can see, our software underpins some of the UK's most critical sectors. We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people. To learn more about working at OneAdvanced please click here.
#J-18808-Ljbffr
