Senior Nurse Call Handler

·
Full time
Are you looking to be part of an exciting new team within the health board? Are you driven to improve the care and experience of all age patients who access Planned care services? Are you looking for an opportunity to play a pivotal role in Betsi Cadwaladr University Health Board's first point of contact for patients services? As a Single Point of Contact (SPOC) and Self Care Service Senior Nurse Call Handler, you will provide a high level of service to the Single Point of Contact team, which forms the basis of the 3P's delivery (Promote, Prevent and Prepare for treatment to be a success). We can offer you a very supportive working environment and are passionate and committed to supporting our teams with continuous professional development, having an excellent record of high-quality mentorship within our teams and look to employ individuals who want to develop others as well as themselves.

Main duties of the job You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

The ability to speak Welsh is essential for this post About us If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the Disability Confident Employer scheme. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification Qualifications and/or Knowledge Essential Registered Nurse first Level Evidence of study at post graduate level Evidence of a post graduate diploma in a relevant nursing/health subject Evidence of continual professional development and revalidation and understanding of key guidance and principles surrounding patient care.

Desirable Degree in Nursing Surgical or orthopedic relevant courses Leadership qualification or willing to work towards Contact centre or Call handling experience Teaching/facilitation experience.

Aptitude and abilities Essential Ability to support/supervise and assess and act as a role model. Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions. Ability to build positive and appropriate working relationships with all members of the multi-disciplinary team and maintain a high level of confidentiality and trust. Ability to organise and prioritise own delegated work load. Ability to deal with unpredictable nature of workload, strong sense of commitment to openness and integrity.

Desirable Ability to take part in reflective practice and clinical supervision activities.

Experience Essential Evidence of delivering supervision of staff. Evidence of mentorship, preceptorship of nurses/student nurses. Insight into how to evaluate own strengths and development needs, seeking advice where appropriate. Evidence of providing and receiving complex and sensitive information. Ability to promote, educate and be passionate about the wellbeing of others.

Desirable Working and supporting the development of new initiatives. Experience of leading, developing and motivating others.

Employer details Employer name Betsi Cadwaladr University Health Board

Address Eryldon Campbell Road Caernarfon LL55 1HU

Any attachments will be accessible after you click to apply.

050-NMR064-0125W #J-18808-Ljbffr

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