Senior Operations Manager

Are you already leading a team, driving performance, and shaping property repairs? If so, Moxie is looking for a Senior Operations Manager to take charge of delivering day-to-day repairs and larger, complex projects across our clients' housing stock, managing a budget of around £10 million. You'll play a key role in creating a customer-focused culture that drives exceptional results while ensuring efficiency, compliance, and value for money. Your leadership will guide the team to exceed targets, resolve complex issues, and ensure top-notch repairs service for residents and tenants. What you get: Salary £70,000 + 36 days holiday Flexible holiday options - buy or sell days to suit your needs Up to double-figure employer pension contributions. Access to an Employee Assistance Program (because your health matters). Enhanced sick pay for peace of mind. Free life assurance worth 5x your salary. Top-notch training and personal development opportunities. What You'll Do: Lead a £10m responsive repairs budget. Oversee responsive repairs across a designated area, ensuring all performance targets are hit or exceeded. Foster a high-performing, customer-centric culture that enhances satisfaction and meets organisational goals. Take charge of escalating and resolving customer complaints, always aiming for a positive outcome. Build strong relationships with direct reports (x6 Trade Supervisors), stakeholders across the wider team directorates, and resident panels. Manage trade staff up to 100 strong, across a wide area within Hampshire, Dorset, East Sussex, and West London. Ensure the team is well-balanced, effective, and meets productivity goals. Oversee works delivered by contractors, ensuring they meet standards for both performance and financial targets. What you'll Need: Proven track record within social housing repairs management with the ability to lead, inspire, and mentor a diverse team across social housing repairs. A higher-level qualification in a construction-related field, plus Health & Safety qualifications. Significant experience managing budgets and driving financial performance. Expertise in overseeing a large workforce (100 strong) across a broad geographic area to deliver high-volume repairs efficiently. Strong awareness of business dynamics and the ability to use data to inform decisions. Proficiency with repair management systems and the ability to plan and manage tasks for a large team. Ability to diagnose complex issues and implement solutions that drive continuous improvement. If you're ready to take the next step and make a real impact managing a diverse workforce within responsive repairs, then Moxie People want to hear from you. Please send your CV.

#J-18808-Ljbffr