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Senior Pensions Administrator (DC)
Location:
Reading Type:
Hybrid, Full Time Contract:
12 Months Fixed Term Contract Ref:
REQ002691 XPS Group
is a leading UK consulting and administration business specialising in the pensions and insurance sectors. Our vision is to create a vibrant place to work where difference is recognised as a strength and where talented people can flourish and achieve their highest potential. We are now looking for an experienced Senior Pensions Administrator to join our vibrant Reading office with hybrid working. This role would suit someone with previous experience in a similar Pensions Administration role, particularly with Defined Contribution pension schemes. The Role As a Senior Pensions Administrator with XPS you will: Adhere to best practice procedures in all aspects of pensions administration tasks. Maintain a client-focused approach, developing trusting partnerships with clients. Oversee the management of monthly and annual processes, ensuring compliance with customer and legislative requirements. Monitor accuracy, performance, and SLAs for the team, taking action to ensure targets are met. Ensure standard documentation is scheme-specific and incorporated into existing procedures. Handle complex pensions queries and sign out non-standard letters in response to client and member queries. Update relevant pension administration databases and systems. Perform manual benefits calculations. Identify training needs across the team and assist with developing and mentoring team members. Support, motivate, and coach colleagues. Manage ad hoc projects and exercises. Act as a key member of the pensions administration team, providing support to the assigned team leader. Monitor, delegate, and coordinate workflow, reporting regularly to the team leader. Seek ways to innovate and improve quality, service delivery, and efficiencies. Provide expert advice on pensions queries and consultative advice. Work closely with other departments to provide a total service to our clients. Ensure accurate updating of the time recording system for chargeable and non-chargeable activities. Your Profile Essential Criteria: Previous pensions administration experience of Defined Contribution (DC) schemes. Experience of current pensions legislation and framework. Experience performing complex pension calculations. IT proficient, especially in Microsoft Word, Excel, and Outlook. Maths and English GCSE grade 4/C or equivalent. Confident communicator and problem solver. Self-motivated and enthusiastic. Able to see projects/tasks through to completion. Great interpersonal and organisational skills. What We Offer: Competitive salary Participation in annual discretionary Bonus Scheme 25 days holiday plus flexibility to buy or sell holiday Pension scheme with matching contributions Healthcare cash plan Flexible Benefits Scheme Life Assurance cover Employee Assistance Programme Paid volunteering day Staff referral scheme What Next: If you feel XPS could be the next step in your career, please apply directly via the provided links. We will consider all applicants and respond swiftly. The successful candidate will need to demonstrate the following requirements: Right to Work confirmation DBS Disclosure check Employment or educational references covering five years Satisfactory credit check We strive to build an inclusive workplace where all forms of diversity are valued. Please note we reserve the right to close our vacancies early and only accept CVs direct from candidates or our preferred supplier list.
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Reading Type:
Hybrid, Full Time Contract:
12 Months Fixed Term Contract Ref:
REQ002691 XPS Group
is a leading UK consulting and administration business specialising in the pensions and insurance sectors. Our vision is to create a vibrant place to work where difference is recognised as a strength and where talented people can flourish and achieve their highest potential. We are now looking for an experienced Senior Pensions Administrator to join our vibrant Reading office with hybrid working. This role would suit someone with previous experience in a similar Pensions Administration role, particularly with Defined Contribution pension schemes. The Role As a Senior Pensions Administrator with XPS you will: Adhere to best practice procedures in all aspects of pensions administration tasks. Maintain a client-focused approach, developing trusting partnerships with clients. Oversee the management of monthly and annual processes, ensuring compliance with customer and legislative requirements. Monitor accuracy, performance, and SLAs for the team, taking action to ensure targets are met. Ensure standard documentation is scheme-specific and incorporated into existing procedures. Handle complex pensions queries and sign out non-standard letters in response to client and member queries. Update relevant pension administration databases and systems. Perform manual benefits calculations. Identify training needs across the team and assist with developing and mentoring team members. Support, motivate, and coach colleagues. Manage ad hoc projects and exercises. Act as a key member of the pensions administration team, providing support to the assigned team leader. Monitor, delegate, and coordinate workflow, reporting regularly to the team leader. Seek ways to innovate and improve quality, service delivery, and efficiencies. Provide expert advice on pensions queries and consultative advice. Work closely with other departments to provide a total service to our clients. Ensure accurate updating of the time recording system for chargeable and non-chargeable activities. Your Profile Essential Criteria: Previous pensions administration experience of Defined Contribution (DC) schemes. Experience of current pensions legislation and framework. Experience performing complex pension calculations. IT proficient, especially in Microsoft Word, Excel, and Outlook. Maths and English GCSE grade 4/C or equivalent. Confident communicator and problem solver. Self-motivated and enthusiastic. Able to see projects/tasks through to completion. Great interpersonal and organisational skills. What We Offer: Competitive salary Participation in annual discretionary Bonus Scheme 25 days holiday plus flexibility to buy or sell holiday Pension scheme with matching contributions Healthcare cash plan Flexible Benefits Scheme Life Assurance cover Employee Assistance Programme Paid volunteering day Staff referral scheme What Next: If you feel XPS could be the next step in your career, please apply directly via the provided links. We will consider all applicants and respond swiftly. The successful candidate will need to demonstrate the following requirements: Right to Work confirmation DBS Disclosure check Employment or educational references covering five years Satisfactory credit check We strive to build an inclusive workplace where all forms of diversity are valued. Please note we reserve the right to close our vacancies early and only accept CVs direct from candidates or our preferred supplier list.
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