Senior Pensions Administrator

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Full time
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Job offered by: Willis Towers Watson
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Category: IT & Technology
Description

Are you a self-driven professional with a passion for DB Pensions Administration? We are hiring for Senior Pensions Administrators who would be based in one of our offices in Redhill, Leeds, or Welwyn. In this role, you will take on more advanced calculations and complex schemes (DB and/or DC) and play a crucial role in mentoring and checking the work of the Pensions Administrators.

As a leader in the marketplace, WTW offers an excellent opportunity for experienced pensions administrators. As a reward for your efforts, we will offer you a competitive salary and benefits package along with potential progression opportunities, support, and further training. At WTW, we trust you to know your work and the people, tools, and environment you need to be successful. The majority of our colleagues work in a hybrid style, with a mix of remote, in-person, and in-office interactions dependent on the needs of the team, role, and clients. Our flexibility is rooted in trust and hybrid is not a one-size-fits-all solution.

The Role Working within an administration team, servicing both member and client queries in relation to DB and some DC pension schemes. In conjunction with the Team Leader, ensure that all service level agreements and performance standards are achieved. Deputise in the absence of the Team Leader. Be a senior point of reference on technical issues and non-standard cases. Check and challenge work performed by less experienced associates and ensure that the requested work has been undertaken. Train, support, and mentor junior associates and hold regular feedback sessions. Assist in more complex/project work when required, including complaints. Continuously seek to identify areas where the service to clients/members could be improved and communicate findings to the Team Leader. Ensure that targets and deadlines are met. Qualifications

The Requirements Experience of administrating occupational pension schemes. Experience of coaching and supporting less experienced associates. Excellent interpersonal skills to include good written and verbal communication. Good time management skills and the ability to organise and prioritise own workload. Able to work to a high level of accuracy. Customer and quality focused. Computer literate. At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued, and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity. Equal Opportunity Employer

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