If you have a passion for enterprise-wide observability architecture and the leadership to drive impactful solutions to our most strategic customers, then you have found the right role for you!
As an integral part of the Customer Adoption organisation you will act as the technical leader when engaging Global Accounts. Acting as the trusted advisor to our strategic customers, you will partner closely with Global Account Executives throughout the sales cycle and perform deep enterprise-wide discovery to diagnose customer issues and develop an understanding of their current environment.
You will use your Enterprise Architecture skills to articulate a roadmap, solution, and to-be architecture. Critically, your technical contributions and feedback from the field into Product Marketing, Product Management, Office of the CTO, and other key partners will enable the continuous improvement of New Relic products and continuous innovation of the company. You will promote our strategic direction and vision, as well as new product direction on behalf of your customers.
What you'll do
Design next-gen Observability Solutions for large customers undergoing significant changes in their organisations. Team lead for a mixed group of technical specialists for large-scale product evaluations. Drive value through the New Relic Observability platform by helping customers tackle their observability challenges, aligned with business outcomes such as Driving Innovation, Increasing Performance & Availability. Ensure the success of significant deployments like Cloud Migrations and Digital Transformations for major corporations through effective Observability. Deep Domain Professional that the Sales team will rely upon. Collaborate with Product Management on the roadmap and deliver customised roadmap presentations to our top customers. Provide support to get top customers the white glove treatment response if they run into problems. This role requires
Strong pre-sales experience with the high tech industry or product management. Maintain a deep understanding of the customer’s business as well as their technical environment. Hands-on experience in the monitoring space (APM, Digital Experience, Tracing, AIOps, Infrastructure, Logging, Kubernetes). Excellent organisational and project management skills. Excellent communication, critical thinking & analytical skills. Background in software development, modern development, & operational/SRE practices. Bonus points if you have
APM languages: Java, .NET, NodeJS, Python, Ruby, PHP or Golang. Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
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Design next-gen Observability Solutions for large customers undergoing significant changes in their organisations. Team lead for a mixed group of technical specialists for large-scale product evaluations. Drive value through the New Relic Observability platform by helping customers tackle their observability challenges, aligned with business outcomes such as Driving Innovation, Increasing Performance & Availability. Ensure the success of significant deployments like Cloud Migrations and Digital Transformations for major corporations through effective Observability. Deep Domain Professional that the Sales team will rely upon. Collaborate with Product Management on the roadmap and deliver customised roadmap presentations to our top customers. Provide support to get top customers the white glove treatment response if they run into problems. This role requires
Strong pre-sales experience with the high tech industry or product management. Maintain a deep understanding of the customer’s business as well as their technical environment. Hands-on experience in the monitoring space (APM, Digital Experience, Tracing, AIOps, Infrastructure, Logging, Kubernetes). Excellent organisational and project management skills. Excellent communication, critical thinking & analytical skills. Background in software development, modern development, & operational/SRE practices. Bonus points if you have
APM languages: Java, .NET, NodeJS, Python, Ruby, PHP or Golang. Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
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