Content Guru
is a leading provider of cloud communications solutions. We help businesses across the globe to enhance their customer engagement and experience. From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality. This includes our development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide. What we are looking for... As an experienced, value-driven Product Manager, you will be pivotal in providing product leadership to our business. Through consulting, advising, and training internal teams on products, developing new features that meet customer demand, and working with marketing to develop compelling product-related communications, the Senior Product Manager ensures that our products deliver clear value to our customers. Location: This role is based in our head office in
Bracknell, Berkshire. This is an office-based vacancy and as such we expect all applicants to be willing to commute to our offices a minimum of 3-4 days per week as per our hybrid working policy. Key responsibilities: Product owner for product sprints Identify customer needs/business requirements for product development. Collate and refine requests into final design briefs. Prioritise workload for product development. Make design decisions that demonstrate delivery of design specifications. Ensure product changes are in line with the overall business strategy. Act as a technical escalation for other Product colleagues and departments as necessary. Working with other departments Act as a product guru and “go-to” product person for our state-of-the-art platform. Provide product knowledge to Sales and Solution Consultants to assist with bids. Share delivery timeframes with the Project Management team. Liaise with Engineering Services to ensure the priority of bugs is understood. Provide internal training or awareness of products as required. Updating customers Run monthly webinars to brief customers on product news. Contribute to the quarterly Product Roadmap. Manage quarterly user forums to receive feedback and updates from users. The successful candidate will demonstrate: Bachelor’s degree or substantial relevant experience preferably within the cloud contact centre/IT sector. Demonstrable experience of working in an Agile or equivalent environment. Substantial experience in a Product Management/Development role. Strong experience in a customer-facing role. Good communication skills. Proven ability to motivate and influence others. Strong commercial acumen. About the Company: Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS). Our mission is to enhance the way the world communicates. With our omni-channel cloud contact centre solution, storm, we enable businesses, customers and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as WebRTC. We connect to hundreds of external systems, including AI, information and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow. We are an equal opportunities employer and consider all qualified and experienced applicants without regard to race, gender, religion, orientation, disability or any other characteristic protected by law. We are devoted to our people and pride ourselves on developing and upskilling our employees to give them the best opportunities for success.
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is a leading provider of cloud communications solutions. We help businesses across the globe to enhance their customer engagement and experience. From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality. This includes our development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide. What we are looking for... As an experienced, value-driven Product Manager, you will be pivotal in providing product leadership to our business. Through consulting, advising, and training internal teams on products, developing new features that meet customer demand, and working with marketing to develop compelling product-related communications, the Senior Product Manager ensures that our products deliver clear value to our customers. Location: This role is based in our head office in
Bracknell, Berkshire. This is an office-based vacancy and as such we expect all applicants to be willing to commute to our offices a minimum of 3-4 days per week as per our hybrid working policy. Key responsibilities: Product owner for product sprints Identify customer needs/business requirements for product development. Collate and refine requests into final design briefs. Prioritise workload for product development. Make design decisions that demonstrate delivery of design specifications. Ensure product changes are in line with the overall business strategy. Act as a technical escalation for other Product colleagues and departments as necessary. Working with other departments Act as a product guru and “go-to” product person for our state-of-the-art platform. Provide product knowledge to Sales and Solution Consultants to assist with bids. Share delivery timeframes with the Project Management team. Liaise with Engineering Services to ensure the priority of bugs is understood. Provide internal training or awareness of products as required. Updating customers Run monthly webinars to brief customers on product news. Contribute to the quarterly Product Roadmap. Manage quarterly user forums to receive feedback and updates from users. The successful candidate will demonstrate: Bachelor’s degree or substantial relevant experience preferably within the cloud contact centre/IT sector. Demonstrable experience of working in an Agile or equivalent environment. Substantial experience in a Product Management/Development role. Strong experience in a customer-facing role. Good communication skills. Proven ability to motivate and influence others. Strong commercial acumen. About the Company: Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS). Our mission is to enhance the way the world communicates. With our omni-channel cloud contact centre solution, storm, we enable businesses, customers and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as WebRTC. We connect to hundreds of external systems, including AI, information and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow. We are an equal opportunities employer and consider all qualified and experienced applicants without regard to race, gender, religion, orientation, disability or any other characteristic protected by law. We are devoted to our people and pride ourselves on developing and upskilling our employees to give them the best opportunities for success.
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