The Selection, Category Strategy & Insight (SCSI) team is looking for an individual with strong analytical skills, strategic thinking, and the ability to work effectively across teams. This role will be pivotal in helping UK Fresh develop its online delivery and physical stores, driving brand loyalty, retention, and frequency amongst our customers. You have an opportunity to make a big impact through your work by delivering strategic recommendations to our M-Team based on triangulation of customer insights from multiple sources (e.g., internal customer data, external research, and competitor benchmarking).
As an ideal candidate, you have a deep understanding of research methods (qualitative and quantitative) and research best practices, and you are comfortable with quantitative data analysis. You report to the Head of Selection, Category Strategy & Insight and are a passionate researcher with strong observational and analytical skills, an impressive ability to collaborate with others, and a relentless determination to do what is right for Amazon's customers. You work with minimal direction and move quickly while delivering high-quality outputs. You will work on overlapping projects, so skill in multi-tasking, juggling competing priorities, and organizing your workload are essential.
Key Job Responsibilities
Responsible for defining the Amazon UK Fresh Customer Proposition and owning the Customer Performance Review mechanism. Partnering with functional leads to identify research opportunities and prioritise research that focuses on big customer rocks. Owning competitor/industry benchmarking and tracking to identify opportunities for CX improvements, including owning the relationships with several industry bodies. Owning end-to-end delivery of strategic reports to M-Team that provide insight-led recommendations on key business/customer problem statements. Partnering with external agencies to deliver research, supporting on methodology/study design, budgeting, execution and moderation, analysis, reporting, and communicating results. Owning scaling customer insights (Voice of the Customer) across the UK Fresh team, including through setting up self-service mechanisms and regularly sharing out research. About the Team
The Category Excellence team owns the proposition of the UK Fresh business and the central tools to support other retail teams in its delivery. Customer Insights (CI) is the trusted voice in decision-making processes across key focus areas (e.g., customer acquisition/engagement, CX feature improvements). The CI mission is to deliver customer insights that shape our UK Fresh proposition through strategic, commercialized, and actionable recommendations that drive acquisition, retention, and growth. CI complements existing business metrics by building insights from behavioral and attitudinal data to explain the 'how/why' behind 'what' customers do and anticipating their needs. Minimum Qualifications
Experience using data and metrics to determine and drive improvements. Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership. Experience in program or project management. Experience working in Grocery (either FMCG or Retail), with a good understanding of the grocery industry in one or more locales. Preferred Qualifications
Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field. Experience working at an external insight agency, for example, Nielsen, Kantar, or IGD. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use, and transfer the personal data of our candidates.
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Responsible for defining the Amazon UK Fresh Customer Proposition and owning the Customer Performance Review mechanism. Partnering with functional leads to identify research opportunities and prioritise research that focuses on big customer rocks. Owning competitor/industry benchmarking and tracking to identify opportunities for CX improvements, including owning the relationships with several industry bodies. Owning end-to-end delivery of strategic reports to M-Team that provide insight-led recommendations on key business/customer problem statements. Partnering with external agencies to deliver research, supporting on methodology/study design, budgeting, execution and moderation, analysis, reporting, and communicating results. Owning scaling customer insights (Voice of the Customer) across the UK Fresh team, including through setting up self-service mechanisms and regularly sharing out research. About the Team
The Category Excellence team owns the proposition of the UK Fresh business and the central tools to support other retail teams in its delivery. Customer Insights (CI) is the trusted voice in decision-making processes across key focus areas (e.g., customer acquisition/engagement, CX feature improvements). The CI mission is to deliver customer insights that shape our UK Fresh proposition through strategic, commercialized, and actionable recommendations that drive acquisition, retention, and growth. CI complements existing business metrics by building insights from behavioral and attitudinal data to explain the 'how/why' behind 'what' customers do and anticipating their needs. Minimum Qualifications
Experience using data and metrics to determine and drive improvements. Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership. Experience in program or project management. Experience working in Grocery (either FMCG or Retail), with a good understanding of the grocery industry in one or more locales. Preferred Qualifications
Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field. Experience working at an external insight agency, for example, Nielsen, Kantar, or IGD. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use, and transfer the personal data of our candidates.
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