Senior Programme Officer

Communities & Skills Collaborative, open, inclusive and fair - we work with and through partners to ensure Londoners can shape healthy, empowered and productive lives. Communities and Skills is led by Executive Director, Tunde Olayinka and is comprised of the following units: Civil Society & Sport, Communities & Social Policy, Group Public Health Unit, Skills and Employment and Health, Children and Young Londoners. Job Purpose The postholder will be a member of the Audit and Assurance function within the Portfolio Management Office (PMO), who will support the internal assurance and audit programme, support management of the audit programme for adult education service providers, management of the investigations and allegations process, contract management of external audit firms, contribute to any other assurance requirement on the unit's programme, and delivery of a full-range of records management and data governance service and support to the Skills and Employment Unit. Principal Accountabilities: Support with elements of the development and management of a programme of internal assurance on Skills and Employment Unit Programmes and Projects, to include: Supporting the coordination of the Mayor's Office for Policing and Crime (MOPAC) internal control audits for the Unit's programmes. Working with the GLA Skills and Employment Unit Portfolio Office and Delivery colleagues to improve/develop effective controls following audit findings. Supporting closure processes to ensure documentation required for audits or Freedom of Information requests is retained and stored appropriately. Support elements of the development and management of the Provider Audit programme for all Skills and Employment Unit Programmes to include: Procurement and contract management of external auditors. Working with Delivery and the Funding Policy & Systems team to establish and collate samples for audit. Providing provider audit reports for follow-up action. Identification and collation of common errors to improve Skills and Employment Programmes. Drafting board papers for Assistant Directors sign-off on audit approaches. Coordinate external audits (as required) by our Funders or other interested parties to include: Leading external auditor meetings. Liaising with internal teams to ensure they supply requested data. Supporting coordination of the Unit's response to auditors. Supporting reporting findings to Skills for Londoners Programmes Board. Contribute to and support a range of records management and data governance services to the Skills and Employment Unit, including: Contributing to the development of a Skills Data Governance Strategy. Supporting the delivery of the annual Information Asset Register and Record of Processing Activities. Providing project support and advice on data governance document collation and drafting. Manage the allegations and learner complaints process to include: Liaising with GLA Delivery colleagues regarding communications with providers and external parties. Supporting the management, investigation, and response to complaints. Supporting routine reviews of activities to ensure timely delivery of actions. Providing routine reviews of the effectiveness of the approach. Support any other assurance requirements on the unit's programmes, including the annual Dept. for Education funding assurance response. Produce periodic reports for the Skills for Londoners Programmes Board. Produce and present internal training presentations. Manage budget for internal and external audit and support Senior Managers to identify funding for new programmes. Realise the benefits of London's diversity by promoting equality of opportunities and diverse needs of London's communities. Technical requirements/experience/qualifications: Relevant qualification (e.g., Degree, ISO 9001) or equivalent experience. Demonstrable experience in assurance and quality management in complex programme environments. Understanding of rules governing skills and employment delivery programmes. Thorough knowledge of project management and contract management. Understanding of data governance tools and frameworks. Evidence of clear communication skills, including data visualisation techniques. Well-developed IT skills and excellent report writing skills. Behavioural competencies Communicating and Influencing Communicates openly and inclusively with stakeholders. Clearly articulates key points in communication. Persuades others using evidence-based knowledge. Challenges views constructively. Presents a credible image internally and externally. Planning and Organising Monitors resource allocation and anticipates changing requirements. Ensures evaluation processes measure project benefits. Gains buy-in from diverse stakeholders. Implements quality measures for high standard output. Translates political vision into action plans. Problem Solving Processes information to understand problems fully. Proposes options for solutions. Encourages creative problem solving. Considers different approaches to problems. Seeks opinions to understand different problem-solving approaches.

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