Job Summary: Senior Resident Manager
We are seeking an experienced Senior Resident Manager to assist with the management of a luxury residential building in Maidenhead.
This is a full-time 40hr weekly position.
Will include working some Saturdays on a rota.
What's in it for you as a Senior Resident Manager:
Opportunity to work in a luxury building.
Great work location close to transport links.
An opportunity to join a well-established business at an exciting period of growth.
Competitive salary.
25 days holiday plus 8 bank holidays.
Private medical insurance.
Season ticket loan.
and much more!
Responsibilities as a Senior Resident Manager:
Act as the main contact for residents, visitors, colleagues, couriers, and contractors.
Ensure residents and potential residents have a great experience from their first inquiry to moving in.
Deputise for the Building Manager in their absence.
Manage the on-site team, coaching and mentoring to help others achieve their full potential. Lead daily team meetings.
Induct new starters.
Perform viewings for prospective residents.
Increase customer satisfaction on all platforms.
Complete inventory checks before check-ins and after check-outs.
Oversee compliance and ensure the building meets H&S regulations.
Inspect occupied and vacant properties to ensure they are in excellent condition and report any issues.
Manage the residents' move-out process.
Attend resident events and assist with the planning of these events.
Help create a vibrant and welcoming community within the building, offering exceptional customer service at all times.
Assist team members with ad hoc duties as required.
Skills required as a Senior Resident Manager:
Ideally ARLA qualified (desirable but not essential).
Exceptional customer service skills with a passion for building long-term working relationships.
Experience in team leadership.
Resilient, able to work under pressure.
Proactive and able to use your own initiative.
We are keen to speak to candidates with previous experience in the following industries: hotels and hospitality, residential buildings, retirement villages, serviced offices, etc.
This Senior Resident Manager role is a fantastic opportunity to work for an organisation that will support your growth and develop your skill set. If this sounds like the role for you, then apply today with a copy of your CV.
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