Role overview:
Currys Customer Management Centres
Hybrid Working (Offices located at Sheffield, Warrington, and Loughborough)
Fixed Term Contract or Secondment for 6 months
Full Time
Grade 5
Salary - circa £70,000 per annum depending on experience
At Currys we're united by one passion: to help everyone enjoy amazing technology.
As the UK's best-known retailer of tech, we're proud of the service our customers receive - and it's all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
We're looking for a Senior Risk & Compliance Manager to join us on a
6 month Fixed Term Contract or Secondment . You'll play a pivotal management position in the Customer Management Centre Risk & Compliance team responsible for developing, embedding and facilitating the Customer Management Centre risk management and compliance framework. You'll be an enabler for ensuring compliance with regulatory, client, internal and third party requirements. Responsibilities: Managing the Risk & Compliance Manager in the execution of their role and responsibilities Presenting, developing, managing and maintaining risk management framework Oversight of risks and issues, assurance and timely reporting to key stakeholders in relation to the effectiveness of the control environment and compliance with regulatory obligations and requirements Facilitating the identification, analysis and evaluation of operational risks and controls across all areas of Customer Management Centre including our outsource partner Developing and monitoring key risk indicators for various risks and obligations to measure business performance against Currys risk appetite Maintaining, reviewing and oversight of R&C policies as appropriate Coordinating and managing the effective recording, analysis and reporting of incidents Representing the CMC Risk & Compliance interests on transformation, projects and change initiatives as required Working in collaboration with our CMC Leadership Team with design and implementation of operational best practice, process improvement and controls Minimum Requirements: Demonstrable risk assessment and or compliance experience within an organisation offering financial services. An understanding of Financial Services Regulations is also desirable Experience in using risk and control frameworks is desirable however you will receive training on all relevant frameworks and policies Strong collaboration, relationship building and influencing skills to manage key stakeholders at all levels Experience of working with BPO/Outsource Providers ideally within multiple Geographies Experience of working in a complex, fast-paced, customer focused business environment Being able to manage multiple tasks simultaneously within short timescales Ability to effectively communicate both written and verbal and able to present recommendations to a wider audience including leadership team Experience of remotely managing a team on a day-to-day basis with monthly face to face in Sheffield, Warrington, or Loughborough Analytical problem-solving skills, able to simplify issues/be creative to achieve maximum results A clear focus on initiation and delivery of objectives to conclusion, results driven We know our people are the secret to our success. That's why we're always looking for ways to reward great work. You'll find a host of benefits designed to work for you, including: Hybrid Working Performance related bonus Competitive pension scheme Product discounts on the latest tech A range of wellbeing initiatives Why join us: Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life. Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we're in a position to make a real impact on people and the planet. Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we'll do our best to help.
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6 month Fixed Term Contract or Secondment . You'll play a pivotal management position in the Customer Management Centre Risk & Compliance team responsible for developing, embedding and facilitating the Customer Management Centre risk management and compliance framework. You'll be an enabler for ensuring compliance with regulatory, client, internal and third party requirements. Responsibilities: Managing the Risk & Compliance Manager in the execution of their role and responsibilities Presenting, developing, managing and maintaining risk management framework Oversight of risks and issues, assurance and timely reporting to key stakeholders in relation to the effectiveness of the control environment and compliance with regulatory obligations and requirements Facilitating the identification, analysis and evaluation of operational risks and controls across all areas of Customer Management Centre including our outsource partner Developing and monitoring key risk indicators for various risks and obligations to measure business performance against Currys risk appetite Maintaining, reviewing and oversight of R&C policies as appropriate Coordinating and managing the effective recording, analysis and reporting of incidents Representing the CMC Risk & Compliance interests on transformation, projects and change initiatives as required Working in collaboration with our CMC Leadership Team with design and implementation of operational best practice, process improvement and controls Minimum Requirements: Demonstrable risk assessment and or compliance experience within an organisation offering financial services. An understanding of Financial Services Regulations is also desirable Experience in using risk and control frameworks is desirable however you will receive training on all relevant frameworks and policies Strong collaboration, relationship building and influencing skills to manage key stakeholders at all levels Experience of working with BPO/Outsource Providers ideally within multiple Geographies Experience of working in a complex, fast-paced, customer focused business environment Being able to manage multiple tasks simultaneously within short timescales Ability to effectively communicate both written and verbal and able to present recommendations to a wider audience including leadership team Experience of remotely managing a team on a day-to-day basis with monthly face to face in Sheffield, Warrington, or Loughborough Analytical problem-solving skills, able to simplify issues/be creative to achieve maximum results A clear focus on initiation and delivery of objectives to conclusion, results driven We know our people are the secret to our success. That's why we're always looking for ways to reward great work. You'll find a host of benefits designed to work for you, including: Hybrid Working Performance related bonus Competitive pension scheme Product discounts on the latest tech A range of wellbeing initiatives Why join us: Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life. Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we're in a position to make a real impact on people and the planet. Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we'll do our best to help.
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