Senior Risk Governance Manager
Salary: National – circa £85,000, London – circa £105,000
This is a great opportunity for someone with risk management experience and the ability to engage with stakeholders up to a senior level. This is a new role created specifically to support the growth in BAU and transformation projects. Your role will be pivotal in making sure that we meet our risk management obligations to protect our customers, deliver our Risk Goals and achieve our strategic objectives. If you are up for the challenge to make this role your own and you enjoy working in a dynamic and diverse environment, we would love to hear from you!
A bit about the job:
In this role you will lead and shape GCS (Global, Corporate & Specialty) customer-centric and regulatory strategies, enhancing customer experience and aligning/directing internal Aviva resources to the GCS strategy whilst leading on future state conduct and consumer duty outcomes. You will have responsibility for driving the development and implementation of initiatives that focus on delivering exceptional customer service aligned with Consumer Duty, fostering a culture of continuous improvement, and maximizing customer satisfaction, working closely with the Head of London Market Operations and Underwriting Head of population and be the COO point person for additional conduct and governance requirements including Ops Res, iCare risks and helping manage risk events and audits.
This includes:
Customer Experience:
Drive the delivery of outstanding customer experiences across all channels and touchpoints, collaborating with cross-functional teams to identify areas for improvement and implementing initiatives to enhance customer satisfaction, loyalty, and advocacy.
Conduct and compliance:
Review and enhance current state GCS conduct and compliance reporting, working closely with the London Market Ops teams. Establish robust quality assurance processes and standards to ensure compliance, accuracy, and consistency across customer interactions, products, and services, specifically with Consumer Duty in mind. Act as product owner for conduct and compliance in the transformation project, ensuring our future state Target Operating Model (TOM) and tech choices are fit for our business and our customers.
Reporting and Governance:
Reviewing and overhaul current reporting and governance for GCS COO and wider GCS team, both in the short term and longer term through project Nova, taking an active role in the future state model office.
Stakeholder Management:
Collaborate with senior leaders, internal stakeholders, and external partners to align customer strategies, goals, and initiatives with broader business objectives. Build strong relationships and influence key stakeholders to drive a customer-centric culture and secure necessary resources for customer-focused projects.
Skills and experience we're looking for: Expertise in risk, control and assurance methodology and its operation within the Financial Services Industry. Understanding of Financial Services industry risk frameworks and Consumer Duty regulatory requirements and customer communications.
Lloyd’s or London Market experience within the Insurance sector is desirable.
Excellent stakeholder management skills, in particular effective communication and influencing – being able to translate conceptual thinking and insight into reporting and committee papers, delivering refined written and verbal communications to senior stakeholders.
Excellent report writing skills, with previous experience of preparing reports and presentations for Board level review.
Successful record of building personal credibility with and influencing of and external stakeholders.
What you’ll get for this role: Salary: National – circa £85,000, London – circa £105,000 (depending on location, skills, experience, and qualifications)
Bonus opportunity - 12% of annual salary. Actual amount depends on your performance and Aviva’s.
Generous
pension
scheme - Aviva will contribute up to 14%, depending on what you put in.
29 days
holiday
plus bank holidays, and you can choose to buy or sell up to 5 days.
Make your money go further - Up to 40%
discount on Aviva products , and other retailer discounts.
Up to £1,200 of free Aviva shares per year through our
Matching Share Plan
and share in the success of Aviva with our
Save As You Earn
scheme.
Brilliantly
supportive policies
including parental and carer’s leave.
Flexible benefits
to suit you, including
sustainability options
such as cycle to work.
Make a difference, be part of our
Aviva Communities
and use your 3
paid volunteering days to help others.
We take your
wellbeing
seriously with lots of support and tools.
Aviva is for everyone: We’re inclusive and
welcome everyone
– we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look
here . We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to
beatrix.rozsa@aviva.com .
#J-18808-Ljbffr
Drive the delivery of outstanding customer experiences across all channels and touchpoints, collaborating with cross-functional teams to identify areas for improvement and implementing initiatives to enhance customer satisfaction, loyalty, and advocacy.
Conduct and compliance:
Review and enhance current state GCS conduct and compliance reporting, working closely with the London Market Ops teams. Establish robust quality assurance processes and standards to ensure compliance, accuracy, and consistency across customer interactions, products, and services, specifically with Consumer Duty in mind. Act as product owner for conduct and compliance in the transformation project, ensuring our future state Target Operating Model (TOM) and tech choices are fit for our business and our customers.
Reporting and Governance:
Reviewing and overhaul current reporting and governance for GCS COO and wider GCS team, both in the short term and longer term through project Nova, taking an active role in the future state model office.
Stakeholder Management:
Collaborate with senior leaders, internal stakeholders, and external partners to align customer strategies, goals, and initiatives with broader business objectives. Build strong relationships and influence key stakeholders to drive a customer-centric culture and secure necessary resources for customer-focused projects.
Skills and experience we're looking for: Expertise in risk, control and assurance methodology and its operation within the Financial Services Industry. Understanding of Financial Services industry risk frameworks and Consumer Duty regulatory requirements and customer communications.
Lloyd’s or London Market experience within the Insurance sector is desirable.
Excellent stakeholder management skills, in particular effective communication and influencing – being able to translate conceptual thinking and insight into reporting and committee papers, delivering refined written and verbal communications to senior stakeholders.
Excellent report writing skills, with previous experience of preparing reports and presentations for Board level review.
Successful record of building personal credibility with and influencing of and external stakeholders.
What you’ll get for this role: Salary: National – circa £85,000, London – circa £105,000 (depending on location, skills, experience, and qualifications)
Bonus opportunity - 12% of annual salary. Actual amount depends on your performance and Aviva’s.
Generous
pension
scheme - Aviva will contribute up to 14%, depending on what you put in.
29 days
holiday
plus bank holidays, and you can choose to buy or sell up to 5 days.
Make your money go further - Up to 40%
discount on Aviva products , and other retailer discounts.
Up to £1,200 of free Aviva shares per year through our
Matching Share Plan
and share in the success of Aviva with our
Save As You Earn
scheme.
Brilliantly
supportive policies
including parental and carer’s leave.
Flexible benefits
to suit you, including
sustainability options
such as cycle to work.
Make a difference, be part of our
Aviva Communities
and use your 3
paid volunteering days to help others.
We take your
wellbeing
seriously with lots of support and tools.
Aviva is for everyone: We’re inclusive and
welcome everyone
– we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look
here . We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to
beatrix.rozsa@aviva.com .
#J-18808-Ljbffr
Industry:
Insurance
Specialties:
Retirement, Investments, Insurance, Health, Insurtech, Protection, and Wealth
Employees:
10,001+
Annual Revenue:
£18.5B
Founded:
1696
Address:
80 Fenchurch Street, London, GB, EC3M 4AE
Aviva is nothing without our people. Living up to our purpose to be with you today for a better tomorrow applies to those we work with just as much as it does to our customers. We want Aviva to be a place where people can be themselves, and we want our workforce to reflect the customers and communities we serve. This means offering market-leading benefits and challenging ourselves to do more to build a workplace – and society – that works for all.
