Senior Sales Associate, Royal Exchange (12 Month FTC)

London, LND, GB Fixed Term Since MONTBLANC revolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, highest aesthetics, and innovative solutions. We combine the best of tradition, technology and design in writing instruments, watches, leather goods, new technologies and selected accessories. With our name and in our emblem, we embody this mission: to implement bold ideas with outstanding craftsmanship and create refined products for people with highest expectations. (12 month FTC, Full-Time) To deliver and maximise the performance of the Montblanc Boutique in the UK, through achievement of sales, profitability, and client satisfaction. HOW WILL YOU MAKE AN IMPACT? Achievement of sales, profit and strategic objectives. KPI development, tracking and follow-up. Development of sales and profit initiatives to develop the business, with focus on the high end part. Regular sales and other KPI reporting. Implementation of brand guidelines (visual merchandising, brand image, customer service standards, product launch guidelines). Team leadership Assist the Boutique Manager to lead the team to be a high-performance team, deliver results, ensure excellent customer experience and recruit new clients. Team motivation, in association with Boutique Manager & Senior LED Manager. Assist the Boutique Manager to manage team presence to ensure 100% cover of all opening hours as needed by the business. Retail Operations Optimise stock and merchandising and propose the appropriate category mix to maximise sell-through. Work with Boutique Manager, Retail Operations Manager and Logistics Executive to always have the right stock and tools available. Inventory management and regular level control. Accurate management of all till operations, system maintenance and reporting. Security management. Repairs and maintenance follow-up for the Boutique. Promotion of corporate business gift opportunities. Client experience and development Execution of all planned activities in the Boutique. Personal relationship management of all VIP customers. Responsible for all Customer Service and Client topics in conjunction with Boutique team. HOW WILL YOU EXPERIENCE SUCCESS WITH US? Over 5 years' experience in Retail management. Leadership skills, able to support and develop big teams. Excellent client relationships and experience in developing teams to be client-centric and omnichannel minded. WHAT MAKES OUR GROUP DIFFERENT? As a significant member of the Montblanc community, you are also part of a much bigger family at Richemont. We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development. YOUR JOURNEY WITH US: We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals: 1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call. 2nd Stage – In-person interview with the Boutique Manager for Montblanc New Bond Street. 3rd Stage – Video with the Brand Director for Montblanc. LEARN MORE ABOUT LIFE AT RICHEMONT AND MONTBLANC BELOW:

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