JB386: Senior Service Controller
Salary: £32,000 - £34,000 per annum
Location: Farnham
Overview: First Military Recruitment are currently seeking a Senior Service Controller on behalf of one of our clients.
Our client encourages applications from ex-military personnel; however, all candidates will be given due consideration.
Duties and Responsibilities for the Senior Service Controller: Co-ordinate breakdowns and services for your depot by allocating to an engineer and liaising with the customer to ensure minimal downtime to the customer's machine. Input Timesheets on a daily basis. Chase the customer for order numbers on all work that is not covered by warranty. Keep constant communication with the customer to give them updates on all live breakdowns. Arrange warranty cross hire machines for any work that cannot be completed on site due to Health & Safety. Create estimates when additional work is found and send to the customer within 24 hrs. Send over final costings for all retail work. Invoice all retail work that has been completed. Keep the WIP to a minimum. Resolve all customer invoice queries. Arrange monthly meetings with the Line Manager to resolve any ongoing issues. Answer incoming calls into the office and log breakdowns. Cover other diary locations during peak times for Holiday. Cover the office with other Senior Service Controllers when the Service Office Supervisor is on leave. Contribute to the overall success of Greenshields JCB Limited through teamwork and good communication within the Company. Actively seek new business. Organise and time-manage your workload. Achieve and meet strict deadlines. Deal with all telephone calls in a polite and professional manner and have the ability to deal with conflict whilst remaining diplomatic.
Skills and Qualifications for the Senior Service Controller: An effective team player, aware of the value and importance of working well and closely with colleagues. Awareness of team workloads. Ability to prioritise and focus on answering incoming calls quickly and effectively. Time management skills. Ability to work under pressure. A good understanding of customer service procedures, policies, and best practices. A 'can do' attitude and willingness to try out new ideas. A willingness to help both internal and external customers. Company brand awareness.
Benefits for the Senior Service Controller: 22 Days Holiday, plus an additional day after 1 year for your birthday, an additional day added after 5 years' service, up to 15 years, max holiday is 26 days, after 15 years service. 8 Bank Holidays. Scottish Widows Pension. Company pays 4%, Employee 5%. Death in Service - 3 x annual salary. Westfield Cash Back Health Plan - can claim up to £800 back per year on dental, optical, therapies, and consultations. Includes counselling service with 6 free sessions and a 24-hour doctor (dependents are covered under this scheme). Cycle to work Scheme. Uniform. Sick Pay - 3 months covered after 2 years' service, 6 months covered after 5 years' service. Free legal advice to set up a Will and renew or purchase a Mortgage. We celebrate significant birthdays and milestones. There is a Positive Feedback incentive; 5 pieces of positive feedback will give you a £25.00 Amazon voucher, and you can claim a max of 10 per year. Employees employee - nominations are in November, with a £1000 for the winner, £500 for second, £250.00 for third.
Salary: £32,000 - £34,000 per annum
Location: Farnham
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Salary: £32,000 - £34,000 per annum
Location: Farnham
Overview: First Military Recruitment are currently seeking a Senior Service Controller on behalf of one of our clients.
Our client encourages applications from ex-military personnel; however, all candidates will be given due consideration.
Duties and Responsibilities for the Senior Service Controller: Co-ordinate breakdowns and services for your depot by allocating to an engineer and liaising with the customer to ensure minimal downtime to the customer's machine. Input Timesheets on a daily basis. Chase the customer for order numbers on all work that is not covered by warranty. Keep constant communication with the customer to give them updates on all live breakdowns. Arrange warranty cross hire machines for any work that cannot be completed on site due to Health & Safety. Create estimates when additional work is found and send to the customer within 24 hrs. Send over final costings for all retail work. Invoice all retail work that has been completed. Keep the WIP to a minimum. Resolve all customer invoice queries. Arrange monthly meetings with the Line Manager to resolve any ongoing issues. Answer incoming calls into the office and log breakdowns. Cover other diary locations during peak times for Holiday. Cover the office with other Senior Service Controllers when the Service Office Supervisor is on leave. Contribute to the overall success of Greenshields JCB Limited through teamwork and good communication within the Company. Actively seek new business. Organise and time-manage your workload. Achieve and meet strict deadlines. Deal with all telephone calls in a polite and professional manner and have the ability to deal with conflict whilst remaining diplomatic.
Skills and Qualifications for the Senior Service Controller: An effective team player, aware of the value and importance of working well and closely with colleagues. Awareness of team workloads. Ability to prioritise and focus on answering incoming calls quickly and effectively. Time management skills. Ability to work under pressure. A good understanding of customer service procedures, policies, and best practices. A 'can do' attitude and willingness to try out new ideas. A willingness to help both internal and external customers. Company brand awareness.
Benefits for the Senior Service Controller: 22 Days Holiday, plus an additional day after 1 year for your birthday, an additional day added after 5 years' service, up to 15 years, max holiday is 26 days, after 15 years service. 8 Bank Holidays. Scottish Widows Pension. Company pays 4%, Employee 5%. Death in Service - 3 x annual salary. Westfield Cash Back Health Plan - can claim up to £800 back per year on dental, optical, therapies, and consultations. Includes counselling service with 6 free sessions and a 24-hour doctor (dependents are covered under this scheme). Cycle to work Scheme. Uniform. Sick Pay - 3 months covered after 2 years' service, 6 months covered after 5 years' service. Free legal advice to set up a Will and renew or purchase a Mortgage. We celebrate significant birthdays and milestones. There is a Positive Feedback incentive; 5 pieces of positive feedback will give you a £25.00 Amazon voucher, and you can claim a max of 10 per year. Employees employee - nominations are in November, with a £1000 for the winner, £500 for second, £250.00 for third.
Salary: £32,000 - £34,000 per annum
Location: Farnham
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