You will need to login before you can apply for a job.
Sector:
Sales and Business Development Role:
Senior Executive Contract Type:
Permanent Hours:
Full Time Job Description Senior Service Delivery Manager Position Description The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. Due to the secure nature of the programme, you will need to hold the highest level of UK Security Clearance or be eligible to go through this clearance. This role will be based in the Reading or Leatherhead office 1-2 days a week. Your future duties and responsibilities We are seeking a highly skilled and experienced Senior Service Delivery Manager to lead the operations and maintenance of the Live System. This critical national infrastructure is a global service. The system operates 24/7 and demands the highest levels of availability, security, and performance. As the Senior Service Delivery Manager, you will define the strategic vision for the live service and manage a team of approximately 50 IT professionals to ensure seamless operation, compliance with SLAs, and the successful delivery of fixes and small enhancements via Agile teams. Key Responsibilities Strategic Oversight:
Define the strategic vision and ensure alignment with the goals of the DMS and contractual obligations. Team Leadership:
Oversee a global team ensuring 24/7 system operations, maintenance, and monitoring to maintain system availability and performance. Incident Management:
Lead incident response and troubleshooting for critical system issues. System Upgrades:
Oversee deployment of software updates, patches, and hardware upgrades with minimal service disruption. Collaboration:
Work closely with development teams to seamlessly transition major enhancements into the live service. Change Management:
Maintain a robust and efficient change management process. Stakeholder Management:
Serve as the primary contact for internal and external stakeholders, ensuring transparent communication on system status. Governance:
Chair the monthly service board and weekly service meetings with the client, ensuring alignment on priorities. Reporting:
Produce detailed client reports on a weekly and monthly basis, as well as internal performance reports. Financial Management:
Manage service budgets effectively to ensure cost efficiency. Required qualifications to be successful in this role Required Skills and Experience Proven experience in live service delivery management for critical national infrastructure. Strong leadership skills, capable of managing a global IT team in a high-pressure environment. Expertise in incident management, troubleshooting, and operational excellence. Familiarity with Agile methodologies, specifically SAFe Agile, for delivering fixes and small enhancements. Robust understanding of change management processes and service transition. Exceptional communication and stakeholder management skills, able to operate at a senior level and balance competing demands. Proficient in chairing high-level meetings and producing comprehensive reports. Financial acumen to manage and monitor service budgets effectively. Skills Conflict Resolution Project Management Reference:
1173667
#J-18808-Ljbffr
Sales and Business Development Role:
Senior Executive Contract Type:
Permanent Hours:
Full Time Job Description Senior Service Delivery Manager Position Description The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. Due to the secure nature of the programme, you will need to hold the highest level of UK Security Clearance or be eligible to go through this clearance. This role will be based in the Reading or Leatherhead office 1-2 days a week. Your future duties and responsibilities We are seeking a highly skilled and experienced Senior Service Delivery Manager to lead the operations and maintenance of the Live System. This critical national infrastructure is a global service. The system operates 24/7 and demands the highest levels of availability, security, and performance. As the Senior Service Delivery Manager, you will define the strategic vision for the live service and manage a team of approximately 50 IT professionals to ensure seamless operation, compliance with SLAs, and the successful delivery of fixes and small enhancements via Agile teams. Key Responsibilities Strategic Oversight:
Define the strategic vision and ensure alignment with the goals of the DMS and contractual obligations. Team Leadership:
Oversee a global team ensuring 24/7 system operations, maintenance, and monitoring to maintain system availability and performance. Incident Management:
Lead incident response and troubleshooting for critical system issues. System Upgrades:
Oversee deployment of software updates, patches, and hardware upgrades with minimal service disruption. Collaboration:
Work closely with development teams to seamlessly transition major enhancements into the live service. Change Management:
Maintain a robust and efficient change management process. Stakeholder Management:
Serve as the primary contact for internal and external stakeholders, ensuring transparent communication on system status. Governance:
Chair the monthly service board and weekly service meetings with the client, ensuring alignment on priorities. Reporting:
Produce detailed client reports on a weekly and monthly basis, as well as internal performance reports. Financial Management:
Manage service budgets effectively to ensure cost efficiency. Required qualifications to be successful in this role Required Skills and Experience Proven experience in live service delivery management for critical national infrastructure. Strong leadership skills, capable of managing a global IT team in a high-pressure environment. Expertise in incident management, troubleshooting, and operational excellence. Familiarity with Agile methodologies, specifically SAFe Agile, for delivering fixes and small enhancements. Robust understanding of change management processes and service transition. Exceptional communication and stakeholder management skills, able to operate at a senior level and balance competing demands. Proficient in chairing high-level meetings and producing comprehensive reports. Financial acumen to manage and monitor service budgets effectively. Skills Conflict Resolution Project Management Reference:
1173667
#J-18808-Ljbffr
