Senior Service Design and Transition Manager
A Digital Workplace is the name given to today's virtual, modern version of traditional workplaces. The Digital Workplace experience provides personalised, role-based services as well as the data, applications, and collaboration tools required for employees to work securely with each other from anywhere, on any device, at any time. Our aim is to enable teams across the NHS to connect to information, expertise and knowledge to help them be more productive and to support decision making. Digital Workplace Services will adopt a simple, user-centric approach to the adoption of technology and digital tools, systems, and services across the new NHS England and the wider system. The teams are divided into three core areas providing technical and service management expertise. Services are delivered to internal customers and NHS organisations. Please note this job vacancy is based in either Wellington Place, Leeds LS1 4AP, Wellington House, London SE1 8UG & Hexagon House EX2 5SE. Main duties of the job
As a Senior Service Design & Transition Manager, the post holder will work as part of a dynamic team in delivering an effective service supporting the Service Delivery Team and staff across Corporate IT. The post holder will: Manage Service Design Transition and Adoption Team and processes including Design Co-ordination, Service Transition Planning, Digital Adoption and Knowledge Management. Govern and manage the introduction of services into the live environment, minimising risk whilst facilitating efficient delivery. Own the end-to-end delivery of Service Design and Transition activities for service-led projects. Act as the main contact into the Service Design & Transition function for the assigned project managers, collaborating with stakeholders from all levels and disciplines to ensure effective alignment of Service Design and Introduction practices and Digital Adoption activities throughout project/programme phases. Manage the production of Service Design Documentation, including Service Design Pack information (e.g. Support Model on a Page, etc.) and report on the status of Service Design in all projects. Oversee Early Life Support for service-led projects, produce and manage the Service Introduction Criteria and sign off. About us
The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by: Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities. Making the NHS a great place to work, where our people can make a difference and achieve their potential. Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values, and behaviours to deliver accessible, compassionate care. Optimising the use of digital technology, research, and innovation. If you would like to know more or require further information, please visit
https://www.england.nhs.uk/ . Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person. Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band. NHS England holds a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you'll usually need to be paid the 'standard' salary rate of at least £38,700 per year, or the 'going rate' for your job, whichever is higher. You can find more information on the Government website. Job responsibilities
We value the different experiences our people bring to their work. We're working to create an environment where everyone can make a full contribution no matter their background, identity, or circumstances. This means we encourage applications from people of all backgrounds and abilities. You can find further details about the role, organisational structure, recruitment profile, expected outcomes, and benefits information in the attached Job Description, Assignment Brief and other supporting documents. Person Specification
Knowledge & Experience
Demonstrable staff/team leadership experience. Extensive knowledge of specialist areas acquired through post-graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent. Experience with using Service Management toolsets (ServiceNow, Remedy, Manage Engine, etc.). Comprehensive experience of project principles techniques and tools such as Prince 2 and Managing Successful Projects. Skills
Demonstrable experience developing, managing and motivating teams/individuals to ensure success. Highly developed communication skills with the capability to analyse, review and make sense of highly complex, sensitive or contentious information across a diverse range of subjects relevant to post portfolio. Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery. Evidence of planning and delivering programmes and projects and services on time. Qualifications
ITIL v3 Expert level or ITIL v4 Specialist level certification. Educated to degree level or equivalent level of experience of working at a senior level in a specialist area. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Senior Service Design and Transition Manager £62,215 to £72,293 a year (exclusive of London Weighting).
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A Digital Workplace is the name given to today's virtual, modern version of traditional workplaces. The Digital Workplace experience provides personalised, role-based services as well as the data, applications, and collaboration tools required for employees to work securely with each other from anywhere, on any device, at any time. Our aim is to enable teams across the NHS to connect to information, expertise and knowledge to help them be more productive and to support decision making. Digital Workplace Services will adopt a simple, user-centric approach to the adoption of technology and digital tools, systems, and services across the new NHS England and the wider system. The teams are divided into three core areas providing technical and service management expertise. Services are delivered to internal customers and NHS organisations. Please note this job vacancy is based in either Wellington Place, Leeds LS1 4AP, Wellington House, London SE1 8UG & Hexagon House EX2 5SE. Main duties of the job
As a Senior Service Design & Transition Manager, the post holder will work as part of a dynamic team in delivering an effective service supporting the Service Delivery Team and staff across Corporate IT. The post holder will: Manage Service Design Transition and Adoption Team and processes including Design Co-ordination, Service Transition Planning, Digital Adoption and Knowledge Management. Govern and manage the introduction of services into the live environment, minimising risk whilst facilitating efficient delivery. Own the end-to-end delivery of Service Design and Transition activities for service-led projects. Act as the main contact into the Service Design & Transition function for the assigned project managers, collaborating with stakeholders from all levels and disciplines to ensure effective alignment of Service Design and Introduction practices and Digital Adoption activities throughout project/programme phases. Manage the production of Service Design Documentation, including Service Design Pack information (e.g. Support Model on a Page, etc.) and report on the status of Service Design in all projects. Oversee Early Life Support for service-led projects, produce and manage the Service Introduction Criteria and sign off. About us
The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by: Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities. Making the NHS a great place to work, where our people can make a difference and achieve their potential. Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values, and behaviours to deliver accessible, compassionate care. Optimising the use of digital technology, research, and innovation. If you would like to know more or require further information, please visit
https://www.england.nhs.uk/ . Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person. Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band. NHS England holds a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you'll usually need to be paid the 'standard' salary rate of at least £38,700 per year, or the 'going rate' for your job, whichever is higher. You can find more information on the Government website. Job responsibilities
We value the different experiences our people bring to their work. We're working to create an environment where everyone can make a full contribution no matter their background, identity, or circumstances. This means we encourage applications from people of all backgrounds and abilities. You can find further details about the role, organisational structure, recruitment profile, expected outcomes, and benefits information in the attached Job Description, Assignment Brief and other supporting documents. Person Specification
Knowledge & Experience
Demonstrable staff/team leadership experience. Extensive knowledge of specialist areas acquired through post-graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent. Experience with using Service Management toolsets (ServiceNow, Remedy, Manage Engine, etc.). Comprehensive experience of project principles techniques and tools such as Prince 2 and Managing Successful Projects. Skills
Demonstrable experience developing, managing and motivating teams/individuals to ensure success. Highly developed communication skills with the capability to analyse, review and make sense of highly complex, sensitive or contentious information across a diverse range of subjects relevant to post portfolio. Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery. Evidence of planning and delivering programmes and projects and services on time. Qualifications
ITIL v3 Expert level or ITIL v4 Specialist level certification. Educated to degree level or equivalent level of experience of working at a senior level in a specialist area. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Senior Service Design and Transition Manager £62,215 to £72,293 a year (exclusive of London Weighting).
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