On behalf of DWP we are looking for a
Senior Service Designer
for a
12 month (Inside IR35)
contract.
Hybrid working based in Manchester, Blackpool or Newcastle. The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK’s biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As a Senior Service Designer your main responsibilities will be: Understand user needs and design services that meet them and collaborate with multidisciplinary teams to understand user behaviour and feedback. Analyse research findings, data, insight gathering, critical thinking and concept generation. Lead workshops to drive actionable outcomes. Align and support the communication with product owners and policy colleagues to define the customer journey and articulate the vision for products and services. Understand as-is service design and identify improvement opportunities. Analyse pain points within services and build design solutions that fulfil user needs and business outcomes. Use prototyping methods to communicate ideas and concepts with real users to encourage collaboration and iterative processes. Lead the articulation of insights and stories around the strategy and concepts being designed. Manage stakeholder needs across different areas with a focus on supporting discussions at senior departmental level. Contribute to building an open and collaborative culture within the department and the design community. Analyse and identify cost saving opportunities whilst implementing best practice service design. Own and create high quality service design deliverables, including personas, experience maps, insights packs, user flow maps, and service blueprints. Manage team workload and design approach across deliverables. Actively provide support and mentor team members. Support the capability and promote service design in and beyond the department. Support recruitment for the DWP Digital Product design community. Minimum Requirements: Good working knowledge and experience of Service Design. Strong visual design experience and skills. Experience of working in Agile environment. User Research experience. Public Sector experience. Please be aware that this role can only be worked within the UK and not Overseas. Disability Confident As a member of the Disability Confident Scheme, DWP guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy.
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Senior Service Designer
for a
12 month (Inside IR35)
contract.
Hybrid working based in Manchester, Blackpool or Newcastle. The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK’s biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As a Senior Service Designer your main responsibilities will be: Understand user needs and design services that meet them and collaborate with multidisciplinary teams to understand user behaviour and feedback. Analyse research findings, data, insight gathering, critical thinking and concept generation. Lead workshops to drive actionable outcomes. Align and support the communication with product owners and policy colleagues to define the customer journey and articulate the vision for products and services. Understand as-is service design and identify improvement opportunities. Analyse pain points within services and build design solutions that fulfil user needs and business outcomes. Use prototyping methods to communicate ideas and concepts with real users to encourage collaboration and iterative processes. Lead the articulation of insights and stories around the strategy and concepts being designed. Manage stakeholder needs across different areas with a focus on supporting discussions at senior departmental level. Contribute to building an open and collaborative culture within the department and the design community. Analyse and identify cost saving opportunities whilst implementing best practice service design. Own and create high quality service design deliverables, including personas, experience maps, insights packs, user flow maps, and service blueprints. Manage team workload and design approach across deliverables. Actively provide support and mentor team members. Support the capability and promote service design in and beyond the department. Support recruitment for the DWP Digital Product design community. Minimum Requirements: Good working knowledge and experience of Service Design. Strong visual design experience and skills. Experience of working in Agile environment. User Research experience. Public Sector experience. Please be aware that this role can only be worked within the UK and not Overseas. Disability Confident As a member of the Disability Confident Scheme, DWP guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy.
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