Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
A market leading financial client based in Leeds requires an accomplished Service Designer to join them for an exciting and challenging engagement.
For this opportunity, you will be an employee of ourselves working on site with the client while being rewarded with a strong salary, holidays, pension, certification opportunities, and more!
We're looking for someone to help create seamless digital experiences for our customers, to build advocacy and advance the practice of Service Design across the Group.
Experience and Skills Required:
Highly motivated, proactive, and driven approach to achieving individual and collective goals coupled with the ability to help cultivate an environment that encourages innovation and continuous improvement. Strong relationship building skills and an innovative approach to problem solving and will be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate. Possess calmness and resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities. Strong communication skills, effective in communicating ideas, issues, and implications to senior, technical, and non-technical audiences and will have experience in research and design thinking methods. Responsibilities:
Work effectively and confidently as part of agile teams to help uncover priorities, visualize outcomes, and define scope. Shape strategic initiatives ensuring we are led by colleague, customer, and market insight when creating or enhancing our propositions and services. Attend workshops and discussions with stakeholders, making sure the business context, needs, and risks are properly understood, and that key decisions are well informed. Communicate with colleagues and stakeholders to manage expectations and incorporate multiple perspectives when defining solutions. Support the research and document current and future state services. Make good design decisions, bring the user perspective to the forefront, and challenge the validity of constraints. Take ownership of your own development. Collaborate closely with other designers, product owners, and engineers. Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys. You will be an integral part of Ajilon (Adecco), a FTSE500 Global organization with over 52 clients and sole supplier to the biggest organizations in the country and the world. You will be employed by ourselves as an Ajilon Consultant working onsite with our client where you will receive a regular salary, annual bonus payment, pension contributions, holiday and sick pay, plus a number of additional benefits such as medical insurance, income protection, critical illness and life insurance, access to our discounted benefits website, and a library of online training materials and future career and certification opportunities.
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Highly motivated, proactive, and driven approach to achieving individual and collective goals coupled with the ability to help cultivate an environment that encourages innovation and continuous improvement. Strong relationship building skills and an innovative approach to problem solving and will be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate. Possess calmness and resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities. Strong communication skills, effective in communicating ideas, issues, and implications to senior, technical, and non-technical audiences and will have experience in research and design thinking methods. Responsibilities:
Work effectively and confidently as part of agile teams to help uncover priorities, visualize outcomes, and define scope. Shape strategic initiatives ensuring we are led by colleague, customer, and market insight when creating or enhancing our propositions and services. Attend workshops and discussions with stakeholders, making sure the business context, needs, and risks are properly understood, and that key decisions are well informed. Communicate with colleagues and stakeholders to manage expectations and incorporate multiple perspectives when defining solutions. Support the research and document current and future state services. Make good design decisions, bring the user perspective to the forefront, and challenge the validity of constraints. Take ownership of your own development. Collaborate closely with other designers, product owners, and engineers. Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys. You will be an integral part of Ajilon (Adecco), a FTSE500 Global organization with over 52 clients and sole supplier to the biggest organizations in the country and the world. You will be employed by ourselves as an Ajilon Consultant working onsite with our client where you will receive a regular salary, annual bonus payment, pension contributions, holiday and sick pay, plus a number of additional benefits such as medical insurance, income protection, critical illness and life insurance, access to our discounted benefits website, and a library of online training materials and future career and certification opportunities.
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