This post is only open for applications for individuals employed within the Hampshire and Isle of Wight NHS Care System
Organisations within scope are as follows:
Hampshire and Isle of Wight Integrated Care Board
Southern Health Foundation Trust
Portsmouth Hospitals University NHS Trust
University Hospital Southampton
Solent NHS Trust
South Central Ambulance Service
Isle of Wight NHS Trust
Location:
Across sites, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust (frequency of visits to each site, to be agreed locally) An exciting opportunity has come for a Senior Service Desk Engineer to join us at Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust. The Service Desk Senior Engineer post is responsible for providing second-line support, dealing with complex technical issues and requests as required, through to resolution. The post sits within the IT Service Desk and requires a working knowledge of the PHU trusts core IT systems and applications. Main duties of the job
To improve the effectiveness and value of health care delivery for Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust (the Trusts). This post is a member of the Group Digital Service, within the Information Technology (IT) function. Working as one service, to minimise the impact of IT services affecting service users and on patient care, support services and management by: Providing second-line support, dealing with complex technical issues and requests as required, through to resolution, ensuring the department meets Service Level Agreement targets. Assisting with software and hardware installations either through support or managed pieces of work. Enable the departments ITIL processes, providing professional guidance and execution of Incident Management and Request Fulfilment. Where relevant, escalating calls to third-line support staff or 3rd party suppliers. Supporting the Trust in meeting business objectives by contributing to assessment of potential technology innovations and, where approved, assisting their implementation. About us
Our vision for Single Corporate Services
Isle of Wight NHS Trust (IWT) and Portsmouth Hospitals University NHS Trust (PHU) have a shared vision of a single corporate service across our two organisations, supported by a single set of identical systems and processes, under joint leadership, to drive significant efficiencies, improve employee experience, and return time to patient care. This vacancy is part of the Single Corporate Services Division. Why are we changing the way we deliver Corporate Services?
Working as a partnership, both IWT and PHU have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this. The creation of a single corporate service is essential for us to support our clinical and operational services, and our wider transformation programme. Job responsibilities
The vision for our single corporate services is to: Be an employer of choice for corporate talent, attracting and retaining people who share our values for excellence in care and welcome the opportunity to benefit from the broad range of flexible career and development opportunities we can offer. Improve efficiency through simplified and standardised policies, processes, and systems, drawing on the best from both Trusts. Do things once and reduce any duplication on transactional tasks giving corporate staff the ability to focus on higher value and more diverse activities. Co-invest in the latest digital solutions and standardise our approach, meaning we do things once for both organisations. Improve learning and development opportunities and sharing best practice, upskilling both Trusts. Co-locate teams in purpose-built facilities on the Island and in Portsmouth to enable closer working and sharing. Build resilience for individuals and our teams. The single corporate service is delivered across both organisations. You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. For leaders managing staff across multi-site locations, you will need to be visible and provide in person leadership. The arrangements and frequency will be agreed locally. For further details, please see the enclosed Job Description. Person Specification
Qualifications
Higher National Diploma in IT (HND) Technical accreditation in at least one or more specialised IT area e.g. Microsoft, MCTS/MCITP, Cisco (CCNA) ITIL Foundation Certificate Advanced technical accreditation e.g., Microsoft Certified Systems Engineer (MCSE), Certified Virtualisation Expert (CVE) Experience of working within an NHS IT environment Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £29,970 to £36,483 a year pro rata, per annum
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Across sites, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust (frequency of visits to each site, to be agreed locally) An exciting opportunity has come for a Senior Service Desk Engineer to join us at Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust. The Service Desk Senior Engineer post is responsible for providing second-line support, dealing with complex technical issues and requests as required, through to resolution. The post sits within the IT Service Desk and requires a working knowledge of the PHU trusts core IT systems and applications. Main duties of the job
To improve the effectiveness and value of health care delivery for Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust (the Trusts). This post is a member of the Group Digital Service, within the Information Technology (IT) function. Working as one service, to minimise the impact of IT services affecting service users and on patient care, support services and management by: Providing second-line support, dealing with complex technical issues and requests as required, through to resolution, ensuring the department meets Service Level Agreement targets. Assisting with software and hardware installations either through support or managed pieces of work. Enable the departments ITIL processes, providing professional guidance and execution of Incident Management and Request Fulfilment. Where relevant, escalating calls to third-line support staff or 3rd party suppliers. Supporting the Trust in meeting business objectives by contributing to assessment of potential technology innovations and, where approved, assisting their implementation. About us
Our vision for Single Corporate Services
Isle of Wight NHS Trust (IWT) and Portsmouth Hospitals University NHS Trust (PHU) have a shared vision of a single corporate service across our two organisations, supported by a single set of identical systems and processes, under joint leadership, to drive significant efficiencies, improve employee experience, and return time to patient care. This vacancy is part of the Single Corporate Services Division. Why are we changing the way we deliver Corporate Services?
Working as a partnership, both IWT and PHU have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this. The creation of a single corporate service is essential for us to support our clinical and operational services, and our wider transformation programme. Job responsibilities
The vision for our single corporate services is to: Be an employer of choice for corporate talent, attracting and retaining people who share our values for excellence in care and welcome the opportunity to benefit from the broad range of flexible career and development opportunities we can offer. Improve efficiency through simplified and standardised policies, processes, and systems, drawing on the best from both Trusts. Do things once and reduce any duplication on transactional tasks giving corporate staff the ability to focus on higher value and more diverse activities. Co-invest in the latest digital solutions and standardise our approach, meaning we do things once for both organisations. Improve learning and development opportunities and sharing best practice, upskilling both Trusts. Co-locate teams in purpose-built facilities on the Island and in Portsmouth to enable closer working and sharing. Build resilience for individuals and our teams. The single corporate service is delivered across both organisations. You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. For leaders managing staff across multi-site locations, you will need to be visible and provide in person leadership. The arrangements and frequency will be agreed locally. For further details, please see the enclosed Job Description. Person Specification
Qualifications
Higher National Diploma in IT (HND) Technical accreditation in at least one or more specialised IT area e.g. Microsoft, MCTS/MCITP, Cisco (CCNA) ITIL Foundation Certificate Advanced technical accreditation e.g., Microsoft Certified Systems Engineer (MCSE), Certified Virtualisation Expert (CVE) Experience of working within an NHS IT environment Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £29,970 to £36,483 a year pro rata, per annum
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