Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we are dedicated to providing exceptional experience and service for our guest's whichever platform or venue they visit.
Our eleven city destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London's newest luxury casino Metropolitan Mayfair. We are a 'Why Not?' brand that likes to challenge the status quo and we are passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people.
JOB TITLE: Senior Sous Chef
What we are looking for:
Our kitchen team is pivotal to our operation; hence your role is crucial to the success in catering for our clients at this venue. Ensuring quality, consistency and beautifully presented dishes are produced for our customers. Within this role you must have previous experience working in a kitchen environment as a sous chef.
To oversee the management and organisation of the kitchen this are some of the main functions of the role:
MAIN FUNCTIONS:
- To supervise kitchen operation so as to ensure that outgoing food is as specified and of a consistently high standard
- To ensure that the requirements of Food & Hygiene and Health & Safety legislation are complied with
- To prepare and produce food to the highest standard and specifications given by Senior Kitchen staff
- To continually review employee performance and provide direct feedback and coaching where required
- Ensuring that Company accounting and control procedures are adhered to
- Liaise closely with the Casino Managers and the FoH team
- To ensure that all areas of the kitchen are maintained to a high standard at all times and ensure any maintenance requirements are reported and promptly actioned
- To ensure the highest possible standards of customer service are developed and provided by courteous and technically competent staff
- To lead by example in relation to displaying the four key behaviours of the Customer Service model
- To regularly observe and review individual employees documenting such activity and providing appropriate feedback, coaching and support where required
- To positively support company wide customer service initiatives
- To monitor and take fair and consistent action in relation to employee conduct, and performance issues
- To ensure the highest possible standards of appearance, hygiene and personal grooming is maintained by staff at all times
- To ensure individual staff needs are dealt with professionally and when necessary confidentially
- To uphold and support the carrying out of the Clubs objectives
- To create by example an environment which all staff will work as a team
- To support by example the creation of an environment where all employees are encouraged to put forward ideas and views to management which positively influence the performance of the unit
- To support two way communication through effective contribution to management meetings and the holding of regular departmental meetings and Employee/Staff Forum meetings and events
- To ensure that a good relationship is upheld between other departments at all times to ensure guest experience is optimised
ESSENTIAL SKILLS:
- Pro-active with the ability to work unsupervised
- Ability to motivate and train team members
- High level of flexibility with the role and working hours
- Qualification in Food Safety
- Knowledge of the Club & Company Health & Safety and Hygiene procedures
- Ability to implement new policies and procedures
- Good communication skills with peers and superiors and other departments
- Organised and methodical
- Able to communicate in clear and concise English
- Positive and upbeat attitude
- A strong work ethic with a passion for exceeding expectations
- Encourage and contribute toward a culture that supports everyone to be the best that they can be
Benefits
We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:
- Hourly wage + Service Charge + Salary Enhancement From Midnight + Paid overtime
- 50% off food and beverages in all of our UK venues
- Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
- Company Sick Pay
- Company Pension
- Life Assurance
- Refer a friend incentives
- Virtual GP Services
- Season Ticket Loans
- A confidential wellbeing platform providing 24/7 advice and counselling
- Cycle to work scheme
Please Note: You must be aged 18 or above and have the right to work in the UK
