Senior Store Manager - 40hrs - Belfast
Location: Belfast Working hours: 40hrs per week to include some weekends & Bank Holidays Generous Salary & Bonus It’s an exciting time to join us at Vodafone, with a unique opportunity to be part of our new flagship store in Belfast, Northern Ireland & become a part of our retail family. With immense growth opportunities on the horizon, you’ll be at the forefront of innovation and technology. We warmly welcome applications from people of all backgrounds because we passionately believe in the power of diversity and inclusion. We can't wait to see how your unique perspective and talents can contribute to our dynamic team.
Who We Are
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
What you’ll do
To lead, motivate, coach and develop a store team to deliver an exceptional customer experience and exceed store performance targets, whilst taking on regional responsibilities. To support the delivery of operational excellence across store teams. To approach every interaction with customers as an opportunity to increase revenue and customer experience, using solution based selling and offering products and services that meet the customers needs. Management of the Store and staff Make operational decisions for the store Coach, develop and support the team Be accountable for ensuring the store acts within the guidelines of the FCA Conduct performance reviews Be personally accountable for the performance of the store Keep up to date and share market leading insights Bring the customer experience into the forefront of every decision Who you are Recruitment, performance management and coaching of the existing and new members of the team to deliver excellent customer service and meet targets Take a leadership role amongst the regional store management community by supporting regional operations and communications. Have a high level of competence in the support of disciplinary and grievance management Monitor, analyse and report on performance Identify and develop top talent among advisers and managers Influence a broad group of store managers through regional ownership of a designated business area Understand Vodafone and competitors’ products and services Conform to company policy and guidelines for running the store Always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision
What we offer We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and monthly bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, generous discounts on mobile & Home Broadband for you & family & friends, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
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Location: Belfast Working hours: 40hrs per week to include some weekends & Bank Holidays Generous Salary & Bonus It’s an exciting time to join us at Vodafone, with a unique opportunity to be part of our new flagship store in Belfast, Northern Ireland & become a part of our retail family. With immense growth opportunities on the horizon, you’ll be at the forefront of innovation and technology. We warmly welcome applications from people of all backgrounds because we passionately believe in the power of diversity and inclusion. We can't wait to see how your unique perspective and talents can contribute to our dynamic team.
Who We Are
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
What you’ll do
To lead, motivate, coach and develop a store team to deliver an exceptional customer experience and exceed store performance targets, whilst taking on regional responsibilities. To support the delivery of operational excellence across store teams. To approach every interaction with customers as an opportunity to increase revenue and customer experience, using solution based selling and offering products and services that meet the customers needs. Management of the Store and staff Make operational decisions for the store Coach, develop and support the team Be accountable for ensuring the store acts within the guidelines of the FCA Conduct performance reviews Be personally accountable for the performance of the store Keep up to date and share market leading insights Bring the customer experience into the forefront of every decision Who you are Recruitment, performance management and coaching of the existing and new members of the team to deliver excellent customer service and meet targets Take a leadership role amongst the regional store management community by supporting regional operations and communications. Have a high level of competence in the support of disciplinary and grievance management Monitor, analyse and report on performance Identify and develop top talent among advisers and managers Influence a broad group of store managers through regional ownership of a designated business area Understand Vodafone and competitors’ products and services Conform to company policy and guidelines for running the store Always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision
What we offer We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and monthly bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, generous discounts on mobile & Home Broadband for you & family & friends, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
#J-18808-Ljbffr
