Senior Support Engineer - Tivoli - On Demand Support
Whitehall Resources are currently looking for a Senior Support Engineer - Tivoli - On Demand Support.
This will be an on demand Ad Hoc role.
Key Requirements:
Solve complex customer issues using methodical troubleshooting based on expert knowledge in one or more of: IBM DB2 and Informix. IBM or Tivoli Workload Scheduler. Experience in configuring jobs in TADDM. Experience in maintaining bulk load running and tuning. Scripting experience in ksh, bash, Python, or Perl. Work closely with customers to understand their needs, support business change, and deliver a consistently high-quality customer experience. Provide remote-based production operational support & guidance for multiple clients that are using (any of) the above products. Support client configuration, sharing implementation and best practice advice. Support High Profile accounts as a single point of client contact and advisor as may be required. Be a pro-active contributor to a 24x7x365 running support organization, and where required work flexible hours, including evenings, weekends, and holidays, and monitor email regularly outside standard business hours. Collaborate with team members in a virtual team environment to extend field experience to different client situations. Be a single point for timely and effective progress of all related cases/additional requests of key assigned clients. Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience. Key Experience:
10+ years relevant experience in administration, architecture, installation, migration and upgrade, configuration, performance tuning, health checks, clustering/high-availability deployment, security, storage, monitoring, and general troubleshooting in one or more of the IBM enterprise products listed above. IBM Tivoli Workload Scheduler (TWS). Advanced knowledge in Unix/Linux and/or Windows system administration. Advanced knowledge in networking, security, virtualization/cloud, and storage administration. Advanced proficiency in Scripting and automation, including Unix, SQL, Shell, batch, Python/Perl/etc. Key Skills:
Superb trouble-shooting skills and tenacity in problem solving. Passionate focus on customer support and the ability to build long term, successful working relationships with Clients. Deep knowledge of product customization/extension methodologies. Deep knowledge of product integration. Excellent interpersonal, presentation and communication skills - verbal & written. Attention to detail and the ability to learn quickly. Extreme focus on Client satisfaction. Ability to work calmly and professionally in high pressure situations. The ability to work remotely from a home-based office in a virtual environment. Desired Skills:
Fluency in a second language (preferably Japanese, Korean, Chinese, French, German, Arabic or Spanish), while not mandatory, would be useful. All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description. Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.
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Solve complex customer issues using methodical troubleshooting based on expert knowledge in one or more of: IBM DB2 and Informix. IBM or Tivoli Workload Scheduler. Experience in configuring jobs in TADDM. Experience in maintaining bulk load running and tuning. Scripting experience in ksh, bash, Python, or Perl. Work closely with customers to understand their needs, support business change, and deliver a consistently high-quality customer experience. Provide remote-based production operational support & guidance for multiple clients that are using (any of) the above products. Support client configuration, sharing implementation and best practice advice. Support High Profile accounts as a single point of client contact and advisor as may be required. Be a pro-active contributor to a 24x7x365 running support organization, and where required work flexible hours, including evenings, weekends, and holidays, and monitor email regularly outside standard business hours. Collaborate with team members in a virtual team environment to extend field experience to different client situations. Be a single point for timely and effective progress of all related cases/additional requests of key assigned clients. Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience. Key Experience:
10+ years relevant experience in administration, architecture, installation, migration and upgrade, configuration, performance tuning, health checks, clustering/high-availability deployment, security, storage, monitoring, and general troubleshooting in one or more of the IBM enterprise products listed above. IBM Tivoli Workload Scheduler (TWS). Advanced knowledge in Unix/Linux and/or Windows system administration. Advanced knowledge in networking, security, virtualization/cloud, and storage administration. Advanced proficiency in Scripting and automation, including Unix, SQL, Shell, batch, Python/Perl/etc. Key Skills:
Superb trouble-shooting skills and tenacity in problem solving. Passionate focus on customer support and the ability to build long term, successful working relationships with Clients. Deep knowledge of product customization/extension methodologies. Deep knowledge of product integration. Excellent interpersonal, presentation and communication skills - verbal & written. Attention to detail and the ability to learn quickly. Extreme focus on Client satisfaction. Ability to work calmly and professionally in high pressure situations. The ability to work remotely from a home-based office in a virtual environment. Desired Skills:
Fluency in a second language (preferably Japanese, Korean, Chinese, French, German, Arabic or Spanish), while not mandatory, would be useful. All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description. Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.
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