We require an enthusiastic and technically capable individual to provide some of these key services. This is a fast-paced environment with constantly changing priorities, so candidates need to be adaptable and willing to take on new challenges where required.
Core Duties/Responsibilities
Ensure the smooth running of daily services, achieving time-critical targets, and maintain and operate all services within agreed operational and client SLAs.
Manage the flow of your daily work, utilising the allocated resource which will fluctuate based on volumes and priorities across the wider team.
Review information and instructions received from clients, helping to decide on the most appropriate course of action.
Provide feedback and advice to clients in a clear and easy-to-understand way.
Identify and escalate issues through root cause analysis, taking appropriate steps to avoid a reoccurrence.
Maintain appropriate controls to reduce and remove entirely, where possible, any associated risks within services.
Present data and reporting to senior management and key stakeholders.
Maintain a high level of knowledge of relevant products, procedures and services, including the interpretation and application of best practice.
Escalate issues quickly and appropriately where they arise, providing advice on the best course of action.
Produce clear and concise reports and other written material (both draft and final form), usually of a detailed and sometimes technical nature, which are understandable to those with or without knowledge of the subject matter.
Embrace a culture of continuous improvement across services, identifying areas requiring change and prioritising appropriately.
Chair service meetings when necessary, assessing priorities and risks, highlighting to management where appropriate.
Prepare client figures and reporting of data for client invoicing and for reporting direct to the client or internal teams as required.
Participate in training, both in-house and external, when required to ensure skills are up to date.
What We Offer (UK ONLY)
Save For Your Future
- Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%. All Employee Long Term Incentive Plan (LTIP)
– Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit. Health and Wellbeing
– Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhanced cover. Employee Discounts
– Discounts and cashback at your favourite high street stores through our EQ Wins Platform. Flexible Benefits
– The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more. Time Off
– Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing. Winning Together
– Equiniti ICON award vouchers; recognising individuals going above and beyond to help the business succeed. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5-year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
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- Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%. All Employee Long Term Incentive Plan (LTIP)
– Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit. Health and Wellbeing
– Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhanced cover. Employee Discounts
– Discounts and cashback at your favourite high street stores through our EQ Wins Platform. Flexible Benefits
– The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more. Time Off
– Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing. Winning Together
– Equiniti ICON award vouchers; recognising individuals going above and beyond to help the business succeed. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5-year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
#J-18808-Ljbffr
