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Become part of our team. We care for you as much as you care for others. There’s a place for you at CNWL.
We’re passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient’s own home. Patients are at the heart of everything we do.
Providing
top quality care
depends on our ability to employ the best people. We’re always looking to
recruit outstanding people
who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we’re hoping to find our future leaders and we’ll support our staff by providing opportunities to develop your career.
With a
diverse culture and equally diverse
range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more – whatever stage of your career you're at, there's always a place for you at CNWL. Site Child Development Centre, Woodlands Centre, Hillingdon Hospital Town Hillingdon Salary £31,081 - £33,665 per annum inc HCAS Salary period Yearly Closing 05/02/2025 23:59 Job overview
The post holder will be a key member of the Administration Team and will be responsible for the provision of an efficient administration service, dealing with sensitive and sometimes complex matters. The post holder will liaise with all colleagues within the department and the Trust overall to ensure an efficient patient service. This post requires the skills to provide a high degree of customer service and the ability to deal professionally with patients and their families/carers. We are looking for an enthusiastic person who enjoys a challenge and a variety of tasks, and has strong multitasking skills. You will need to have a good standard of education, previous office experience, and excellent communication and IT skills. The ability to work as part of a team is essential. Previous NHS experience is desirable. Please note this vacancy may close early if sufficient applications are received. Main duties of the job
To provide administrative support to the service line clinicians Undertake word processing tasks such as letters and memos, reports, notices, and e-mails, including from dictation software. To undertake the photocopying and distribution of documents, processing of correspondence and general clerical duties as required. Deal with telephone enquiries from health professionals, services users, service user families, carers and team members in an informed and sympathetic manner, taking into account mental/physical health needs, and cultural or language barriers. Taking and passing on messages promptly and taking action where necessary. To regularly access and monitor the generic email systems, responding to all queries or redirecting as appropriate. To provide line management, regular supervision and yearly appraisals for allocated staff. Working for our organisation
The Child Development Centre
(Community Paediatrics) is based in the Woodlands Centre, Hillingdon Hospital site. Our Community Paediatrician Team works with children who have complex needs, disabilities or long-term conditions, enabling them to achieve their maximum potential. Community paediatricians are specialist trained children’s doctors with expertise in child development disability, general paediatrics (including child protection), educational and public health for children. The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings. Detailed job description and main responsibilities
To provide administrative support to the service line clinicians Undertake word processing tasks such as letters and memos, reports, notices, and e-mails, including from dictation software. To undertake the photocopying and distribution of documents, processing of correspondence and general clerical duties as required. Deal with telephone enquiries from health professionals, services users, service user families, carers and team members in an informed and sympathetic manner, taking into account mental/physical health needs, and cultural or language barriers. Taking and passing on messages promptly and taking action where necessary. To regularly access and monitor the generic email systems, responding to all queries or redirecting as appropriate. To provide line management, regular supervision and yearly appraisals for allocated staff To have the ability to use the E-procurement system and raise any queries/issues when necessary. To support procurement processes for service line, including ordering, liaison, receipting, and invoice processing. To have a comprehensive understanding of computer software such as MS Office and to be the lead on using SystmOne. To collate and present activity data for service and management meetings and for monthly and ad hoc statistical returns via Tableau or other. To assist with the training of new staff members and bank staff as and when necessary To provide and receive complex and sensitive information using tact and diplomacy. Complete regular archiving of patient notes in line with trust policies and procedures. To act as Subject Access Coordinator for the service, attend required training, and follow the Trust’s policies and procedures. To develop and maintain administration staff rotas as required including cover for sickness, annual leave, lunch breaks, or to meet service demands. To work closely with Operational Manager to ensure there is standardised practice across the service roles, and adherence to policies and procedures. To assess work priorities on a daily basis and provide direction and instruction as required. To ensure that staff management arrangements are consistent with HR policies and procedures within the Trust and to ensure that good practice in recruitment, appraisal, performance management and other policies are maintained. To assist in the recruitment of staff in conjunction with the Operational Manager. To update Standard Operating Procedures when changes are implemented to services. To carry out Incident Reporting within areas of responsibility and report via the Datix system. Person specification
Qualifications
GCSE (A* - C) or equivalent in Maths and English Higher National Certificate/Diploma or equivalent level of knowledge Experience
Moderate experience of working in an administrative capacity Experience in a supervisory or line management role Understanding of Equal Opportunities and Diversity Understanding of Data Protection / Confidentiality Experience of working in a customer care setting Experience of working in a healthcare setting Knowledge of Patient Appointment/Database Systems i.e. SystmOne Skills and abilities
Demonstrable knowledge of MS Word, Outlook, MS Teams and Excel Excellent written and verbal communication skills Demonstratable Knowledge of using different systems and databases Excellent time management skills, with the ability to work effectively under pressure, meet deadlines and prioritise workload Ability to work within a team Ability to negotiate and influence others Able to work to a high level of accuracy and with attention to detail Ability to work unsupervised CNWL (Central and North West London NHS Foundation Trust) has almost 8,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run. Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We’re proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff. We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. For more information on these and other benefits of working for us, see our Benefits, Reward and Wellbeing page Become part of our team. We care for you as much as you care for others. CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults. Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible. Our Agenda for Change employment contracts are subject to a contractual 13 week probationary period. If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system. Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. Name Kate Barker Job title Operational and Business Support Manager Telephone number 01895 488788
#J-18808-Ljbffr
Become part of our team. We care for you as much as you care for others. There’s a place for you at CNWL.
We’re passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient’s own home. Patients are at the heart of everything we do.
Providing
top quality care
depends on our ability to employ the best people. We’re always looking to
recruit outstanding people
who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we’re hoping to find our future leaders and we’ll support our staff by providing opportunities to develop your career.
With a
diverse culture and equally diverse
range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more – whatever stage of your career you're at, there's always a place for you at CNWL. Site Child Development Centre, Woodlands Centre, Hillingdon Hospital Town Hillingdon Salary £31,081 - £33,665 per annum inc HCAS Salary period Yearly Closing 05/02/2025 23:59 Job overview
The post holder will be a key member of the Administration Team and will be responsible for the provision of an efficient administration service, dealing with sensitive and sometimes complex matters. The post holder will liaise with all colleagues within the department and the Trust overall to ensure an efficient patient service. This post requires the skills to provide a high degree of customer service and the ability to deal professionally with patients and their families/carers. We are looking for an enthusiastic person who enjoys a challenge and a variety of tasks, and has strong multitasking skills. You will need to have a good standard of education, previous office experience, and excellent communication and IT skills. The ability to work as part of a team is essential. Previous NHS experience is desirable. Please note this vacancy may close early if sufficient applications are received. Main duties of the job
To provide administrative support to the service line clinicians Undertake word processing tasks such as letters and memos, reports, notices, and e-mails, including from dictation software. To undertake the photocopying and distribution of documents, processing of correspondence and general clerical duties as required. Deal with telephone enquiries from health professionals, services users, service user families, carers and team members in an informed and sympathetic manner, taking into account mental/physical health needs, and cultural or language barriers. Taking and passing on messages promptly and taking action where necessary. To regularly access and monitor the generic email systems, responding to all queries or redirecting as appropriate. To provide line management, regular supervision and yearly appraisals for allocated staff. Working for our organisation
The Child Development Centre
(Community Paediatrics) is based in the Woodlands Centre, Hillingdon Hospital site. Our Community Paediatrician Team works with children who have complex needs, disabilities or long-term conditions, enabling them to achieve their maximum potential. Community paediatricians are specialist trained children’s doctors with expertise in child development disability, general paediatrics (including child protection), educational and public health for children. The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings. Detailed job description and main responsibilities
To provide administrative support to the service line clinicians Undertake word processing tasks such as letters and memos, reports, notices, and e-mails, including from dictation software. To undertake the photocopying and distribution of documents, processing of correspondence and general clerical duties as required. Deal with telephone enquiries from health professionals, services users, service user families, carers and team members in an informed and sympathetic manner, taking into account mental/physical health needs, and cultural or language barriers. Taking and passing on messages promptly and taking action where necessary. To regularly access and monitor the generic email systems, responding to all queries or redirecting as appropriate. To provide line management, regular supervision and yearly appraisals for allocated staff To have the ability to use the E-procurement system and raise any queries/issues when necessary. To support procurement processes for service line, including ordering, liaison, receipting, and invoice processing. To have a comprehensive understanding of computer software such as MS Office and to be the lead on using SystmOne. To collate and present activity data for service and management meetings and for monthly and ad hoc statistical returns via Tableau or other. To assist with the training of new staff members and bank staff as and when necessary To provide and receive complex and sensitive information using tact and diplomacy. Complete regular archiving of patient notes in line with trust policies and procedures. To act as Subject Access Coordinator for the service, attend required training, and follow the Trust’s policies and procedures. To develop and maintain administration staff rotas as required including cover for sickness, annual leave, lunch breaks, or to meet service demands. To work closely with Operational Manager to ensure there is standardised practice across the service roles, and adherence to policies and procedures. To assess work priorities on a daily basis and provide direction and instruction as required. To ensure that staff management arrangements are consistent with HR policies and procedures within the Trust and to ensure that good practice in recruitment, appraisal, performance management and other policies are maintained. To assist in the recruitment of staff in conjunction with the Operational Manager. To update Standard Operating Procedures when changes are implemented to services. To carry out Incident Reporting within areas of responsibility and report via the Datix system. Person specification
Qualifications
GCSE (A* - C) or equivalent in Maths and English Higher National Certificate/Diploma or equivalent level of knowledge Experience
Moderate experience of working in an administrative capacity Experience in a supervisory or line management role Understanding of Equal Opportunities and Diversity Understanding of Data Protection / Confidentiality Experience of working in a customer care setting Experience of working in a healthcare setting Knowledge of Patient Appointment/Database Systems i.e. SystmOne Skills and abilities
Demonstrable knowledge of MS Word, Outlook, MS Teams and Excel Excellent written and verbal communication skills Demonstratable Knowledge of using different systems and databases Excellent time management skills, with the ability to work effectively under pressure, meet deadlines and prioritise workload Ability to work within a team Ability to negotiate and influence others Able to work to a high level of accuracy and with attention to detail Ability to work unsupervised CNWL (Central and North West London NHS Foundation Trust) has almost 8,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run. Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We’re proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff. We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. For more information on these and other benefits of working for us, see our Benefits, Reward and Wellbeing page Become part of our team. We care for you as much as you care for others. CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults. Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible. Our Agenda for Change employment contracts are subject to a contractual 13 week probationary period. If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system. Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. Name Kate Barker Job title Operational and Business Support Manager Telephone number 01895 488788
#J-18808-Ljbffr
