Senior Technical Architect

Senior Technical Architect focuses on maintain a scalable, future-ready servicenow architecture for global environments.

What the role involves

• Maintain a scalable, future-ready ServiceNow architecture for global environments.
• Leading architecture/design workshops, gap analysis.
• Driving implementation of ServiceNow modules across ITSM Pro, ITOM, ITAM, HRSD, IRM, and Financial Planning.
• Integrate ServiceNow with Active Directory, observability tools, and other enterprise systems.
• Design standards, and release management processes.
• Ensure compliance with GDPR, cybersecurity policies, and audit requirements.

Skills and requirements

• Proven experience delivering enterprise-scale global ServiceNow transformation programs spanning multi-country rollouts and complex IT landscapes.
• Deep expertise in ITSM Pro, CMDB/CSDM, IRM and end-to-end ServiceNow platform architecture, with demonstrated capability to design scalable and governed enterprise solutions.
• Strong experience defining and implementing CMDB strategy aligned to CSDM, including data model design, lifecycle governance, and operationalization at enterprise scale.
• Ability to deliver solution architecture and technical designs strictly aligned to customer-defined platform standards, governance models.