Mid and Senior Technical Service Desk Analyst
Salary:
Up to £35,000 depending on experience Location:
Manchester Duration:
Permanent My client My client is looking for a Senior Technical Service Desk Agent to offer a robust IT support service in a fast-paced IT department to both remote end-users and head office colleagues globally. This is a hands-on role requiring a high level of technical expertise, working closely with the application, platform, and security teams, and utilizing strong customer service skills. Essential skills Exceptional customer service experience. Ability to build rapport and engage with all types of individuals. Possess a mature and consultative approach, ability to question the status quo and rethink. Proven ability to communicate collaboratively with staff at all levels and nurture relationships. Strong problem-solving skills and a motivation to provide the best possible service to the user throughout the support process. Ability to take ownership and work with minimum supervision. The ability to balance customer focus with technical aptitude. Desire to learn and support new services as the business undertakes a broad digital transformation. Comfortable operating in fast-paced environments with informal ways of working. Desirable skills and experience Knowledge of Incident Management, Problem Management, and Request Fulfilment. Good knowledge of IT services delivered within a corporate environment. Ability to diagnose technical faults quickly and accurately remotely as well as customer-facing experience. Superior level of customer service, especially the ability to build good working relationships quickly and exemplary communication skills. Experience of working within a fast-paced IT services environment with strong knowledge of IT systems, equipment, and software. You will work well under pressure, alongside colleagues to support the business community, offering advice and mentorship to more junior colleagues. Previous experience of Microsoft Windows 10, Microsoft Office 365, Microsoft Active Directory & Azure Active Directory, Hybrid Exchange environment, InTune MDM, and Teams administration.
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Salary:
Up to £35,000 depending on experience Location:
Manchester Duration:
Permanent My client My client is looking for a Senior Technical Service Desk Agent to offer a robust IT support service in a fast-paced IT department to both remote end-users and head office colleagues globally. This is a hands-on role requiring a high level of technical expertise, working closely with the application, platform, and security teams, and utilizing strong customer service skills. Essential skills Exceptional customer service experience. Ability to build rapport and engage with all types of individuals. Possess a mature and consultative approach, ability to question the status quo and rethink. Proven ability to communicate collaboratively with staff at all levels and nurture relationships. Strong problem-solving skills and a motivation to provide the best possible service to the user throughout the support process. Ability to take ownership and work with minimum supervision. The ability to balance customer focus with technical aptitude. Desire to learn and support new services as the business undertakes a broad digital transformation. Comfortable operating in fast-paced environments with informal ways of working. Desirable skills and experience Knowledge of Incident Management, Problem Management, and Request Fulfilment. Good knowledge of IT services delivered within a corporate environment. Ability to diagnose technical faults quickly and accurately remotely as well as customer-facing experience. Superior level of customer service, especially the ability to build good working relationships quickly and exemplary communication skills. Experience of working within a fast-paced IT services environment with strong knowledge of IT systems, equipment, and software. You will work well under pressure, alongside colleagues to support the business community, offering advice and mentorship to more junior colleagues. Previous experience of Microsoft Windows 10, Microsoft Office 365, Microsoft Active Directory & Azure Active Directory, Hybrid Exchange environment, InTune MDM, and Teams administration.
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