Chiptech are a leading manufacturer and product supplier in the Technology Enabled Care (TEC) sector, dedicated to enhancing people’s lives through innovative digital telecare and personal safety solutions as well as providing the best service possible to our customers.
As a trusted expert in digital telecare, Chiptech has been at the forefront of the digital transformation in assistive technology with a reputation for safety and resilience within its innovation.
Job Description
Are you an experienced telecare engineer with an in-depth understanding of telecare equipment, standards, and protocols? Chiptech is looking for a driven and highly skilled Senior Technical Support Engineer to join our dynamic team. In this role, you’ll be responsible for the investigation, replication, and escalation of identified fault cases and will play a pivotal part in understanding the root cause of these and suggesting changes to the Product and Technical Departments. You will dive deep into investigating issues, identifying root causes, and suggesting improvements. Key Responsibilities
Act as a senior point of contact for escalated technical queries, offering expert-level support to both customers and internal teams. Perform in-depth fault analysis on complex technical issues, identifying root causes and proposing effective solutions. Accurately document and report faults, ensuring detailed fault logs, issue classification, and prioritization. Provide detailed reports on recurring technical problems, contributing to trend identification and long-term resolution strategies. Recreate complex technical issues in lab environments to simulate customer conditions and diagnose root causes. Conduct comprehensive investigations into reported faults, providing detailed findings and action plans to resolve them. Contribute technical insights and feedback to improve product designs and development processes. Extensive experience in fault analysis, issue recreation, and troubleshooting complex technical issues, particularly in IP Infrastructure, SCAIP, Alarm Receiving Platforms, and Mobile Networks. Strong background in system diagnostics, hardware/software interactions, and network infrastructure. Experience with various debugging and monitoring tools to diagnose and resolve issues. Excellent analytical and problem-solving abilities, with a strategic and methodical approach to fault investigation and resolution. Job Title:
Senior Technical Support Engineer |
Location:
Palatine Hall, Dalton Square, Lancaster, La1 1pw |
Reporting To:
Technical Support Manager |
Salary:
£36k-£45k (Dependent On Experience) If you’re ready to take your career to the next level and help us deliver meaningful change, we can’t wait to hear from you! Equality and Diversity Statement
Chiptech is committed to equality of opportunity for everyone. We encourage all applications regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.
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Are you an experienced telecare engineer with an in-depth understanding of telecare equipment, standards, and protocols? Chiptech is looking for a driven and highly skilled Senior Technical Support Engineer to join our dynamic team. In this role, you’ll be responsible for the investigation, replication, and escalation of identified fault cases and will play a pivotal part in understanding the root cause of these and suggesting changes to the Product and Technical Departments. You will dive deep into investigating issues, identifying root causes, and suggesting improvements. Key Responsibilities
Act as a senior point of contact for escalated technical queries, offering expert-level support to both customers and internal teams. Perform in-depth fault analysis on complex technical issues, identifying root causes and proposing effective solutions. Accurately document and report faults, ensuring detailed fault logs, issue classification, and prioritization. Provide detailed reports on recurring technical problems, contributing to trend identification and long-term resolution strategies. Recreate complex technical issues in lab environments to simulate customer conditions and diagnose root causes. Conduct comprehensive investigations into reported faults, providing detailed findings and action plans to resolve them. Contribute technical insights and feedback to improve product designs and development processes. Extensive experience in fault analysis, issue recreation, and troubleshooting complex technical issues, particularly in IP Infrastructure, SCAIP, Alarm Receiving Platforms, and Mobile Networks. Strong background in system diagnostics, hardware/software interactions, and network infrastructure. Experience with various debugging and monitoring tools to diagnose and resolve issues. Excellent analytical and problem-solving abilities, with a strategic and methodical approach to fault investigation and resolution. Job Title:
Senior Technical Support Engineer |
Location:
Palatine Hall, Dalton Square, Lancaster, La1 1pw |
Reporting To:
Technical Support Manager |
Salary:
£36k-£45k (Dependent On Experience) If you’re ready to take your career to the next level and help us deliver meaningful change, we can’t wait to hear from you! Equality and Diversity Statement
Chiptech is committed to equality of opportunity for everyone. We encourage all applications regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.
#J-18808-Ljbffr
