Senior Technical Support Engineer

As a member of Support Services, work with the global support team to provide customers and end users with product and technical support by performing the following duties: Respond to incoming Service Requests from customers, sales engineers and sales team via online portals/applications, email and telephone. Analyse reported problems, replicating and demonstrating them if needed, using appropriate dedicated support equipment. Suggest, prepare and deliver solutions to customers for both hardware and software problems. Liaise with software/hardware engineers to analyse and resolve complex customer issues and to report identified hardware or software design flaws. Complete and maintain records of customer issues, product defects, etc. using Spirent's CRM tools (Salesforce/Jira). Assist Professional Services (PS) team with delivery of PS engagements if required. On-site installation and technical support for Spirent customers when required. Provide level 1 hardware repair and calibration services for positioning, navigation and timing customers. Other responsibilities Assist in distribution of software and hardware upgrades to customers. Perform calibrations/integrations at customer sites on key product range when required. Maintain literature available through the support website. Job Requirements BEng or HND in appropriate Engineering discipline. Demonstrable related experience in a high technology organisation. Appreciation of satellite navigation concepts. Direct experience providing technical customer support. Good communication and presentation skills. Direct and recent experience using standard RF and other test equipment such as: Power Meters Spectrum analysers Frequency counters Proven problem-solving abilities. Flexible and dedicated approach. Must be able to work in a fast-paced environment and effectively manage multiple priorities. Willingness to travel within Europe and occasionally further afield, up to 20% of the time. Ability to read, analyse, and interpret technical manuals, RFCs, national and international standards, general business periodicals, professional journals, technical procedures, or regulations. Ability to write reports and business correspondence, effectively present information and respond to questions from managers, clients, customers, and the employees of the company. Actively pursue value from collaboration. Seek and use feedback to develop and improve. Take ownership and responsibility of work activities. Identify and implement/communicate opportunities for change. Inspire, enable and empower those that you come in to contact with. Experience with the Linux OS. Experience with tools such as Salesforce and Jira. Job Overview As part of Spirent Communications, our Positioning Technologies business unit is where the world's leading companies turn when they need to accelerate their time-to-market for next-generation navigation and communication systems. In fact, every significant industry test in the last six years for devices deployed on land, at sea, in the air and in space, has used Spirent's test systems as the benchmark. We are continually recognised by customers, industry, press, and technology associations for our innovative thinking and our ground-breaking products. As a Support Engineer at Spirent Positioning Technology, you will leverage your technical expertise as an integral part of our mission to deliver exceptional technical support to our international household name and industry-leading clientele. Working closely with a friendly and close-knit team, you will report to the Support Services Manager for Positioning Technology products. Your responsibilities will include diagnosing and resolving issues related to advanced satellite navigation test and simulation systems, troubleshooting component failures, addressing software bugs, resolving documentation issues, and providing guidance to customers. Effective communication of technical information to both technical and non-technical audiences is essential for ensuring customer satisfaction. In addition to providing direct support to customers, you will collaborate with our in-house engineering team to escalate and resolve complex technical issues. This collaboration is vital in maintaining the company's reputation for delivering innovative and reliable solutions to high-profile organizations worldwide. The role will be primarily working onsite at our Paignton office with occasional requirement to visit customer facilities, worldwide. About Spirent Communications Spirent is the leading global provider of automated test and assurance solutions for communications networks, cybersecurity, and positioning. We provide innovative products, services, and managed solutions that address the test, assurance, and automation challenges of a new generation of technologies, including 5G, cloud, autonomous vehicles and beyond. Why Spirent?... Because together we can shape tomorrow! Spirent is its people. When you join the Spirent team, you will join forces and work alongside some of the industry's most passionate subject matter experts. In an environment of innovation, you will find a place where you can grow, think, explore, create, and make change happen. At Spirent, we believe that diversity and inclusion are essential to thriving in the ever-changing world of global technology. We embrace a culture where difference is valued and openness, mutual respect, collaboration, and fairness are considered fundamental. Spirent does not tolerate discrimination or offensive behaviour of any kind. We are committed to creating workplaces that genuinely reflect the diversity of the world we serve and an environment where everyone feels empowered to bring their full, authentic self to work. Your success is vital to our success, which is why we will support you to perform, grow, and contribute -- with the confidence to be yourself. And to support your personal wellbeing, we hope you will love our dedication to creating the right work and life balance experience! Join Spirent and together let's shape tomorrow!

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