Working Full Time: 37.5 Hours Per Week
A multi-faceted systems administration and support role working within the team to provide support for the ongoing management and development of the Hospitals general Infrastructure. Working within the Senior Infrastructure Specialist Team, the role requires systems management, administration, and support for all backend infrastructure services, used throughout the Countess of Chester NHS Foundation Trust and Ellesmere Port Hospital.
This is both a technical and customer services role requiring development, planning, and technical support (both proactive and reactive) skills. It will involve daily liaison with customers and third-party maintainers as well as supporting and maintaining the Informatics department's systems and supporting other senior infrastructure services. The role will involve providing technical guidance in a wide range of specialist systems to technical and non-technical staff.
The role is responsible for ensuring effective monitoring of a wide range of IT systems while ensuring a high level of system stability and uptime. In addition, the person will be responsible for providing detailed analysis of data, designing and producing reports for internal and external review, and responding to any other systems-related issues or queries.
Main duties of the job
Operational management of a wide range of infrastructure systems, including system design, configuration, and third-line technical support. General day-to-day system support, responding to user problems and enquiries, the setup and installation of software and hardware, implementing software and hardware upgrades, ensuring system reliability, and undertaking all systems management and administration. Liaising with third-party support suppliers and other internal and external stakeholders. Maintaining system configuration and ensuring all documentation is up to date. About us
The Countess of Chester Hospital NHS Foundation Trust provides services to West Cheshire and to Welsh patients covered by Betsi Cadwaladr University Health Board. The Trust works collaboratively within the wider Cheshire and Merseyside Health and Care Partnership. Its services are provided from three locations: The Countess of Chester Hospital: providing 438 general and acute beds Ellesmere Port Hospital: providing 56 beds as a rehabilitation, intermediate and outpatient facility Tarporley War Memorial Hospital: a base for community services which serve the local rural population. The Trust employs over 6258 staff (headcount) which includes temporary bank staff and provides acute emergency and elective services, primary care direct access services, and obstetric services to a population of approximately 407,000. This includes 357,000 residents in Chester and West Cheshire, which includes Ellesmere Port and Neston, as well as the Deeside area of Flintshire, which has a population of approximately 50,000. The Trust is a busy district general hospital, and in 2022/2023, there were more than 503,342 patient attendances (inpatient, outpatient, and diagnostic) ranging from a simple outpatient appointment to major cancer surgery. This is an increase of nearly 10,000 compared to the previous year when there were 494,387 patient attendances. Job description
Job responsibilities
See Job Description for further details. Recruitment selection processes are based on competence (see Person specification) and values. Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £27.50 (standard) or £55.50 (enhanced), this cost will be deducted from your salary over the first three months of employment. You are encouraged to enroll for the DBS Update Service. A small annual fee of £16 per year applies. New entrants to the NHS will commence on the minimum of the scale stated above. Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date. Good luck with your application. Person Specification
Qualifications
Essential
Educated to degree level in an IT related discipline, or significant relevant experience. Microsoft Certified or equivalent experience and qualifications. Ability to travel to participate in on-call rota is an essential requirement of the role. Desirable
Certified in ITIL Service Management best practices or significant knowledge of. Knowledge and experience
Essential
An understanding of Microsoft systems and their application within a health setting. Intermediate understanding of VMware Virtualisation technology. Experience of supporting IT systems and customers. Solid understanding of systems backup and operations processes. Intermediate working knowledge of at least one major IT infrastructure directory service system, e.g., Active Directory. Intermediate working understanding of Microsoft server environments. Intermediate knowledge of Microsoft client operating systems. Working knowledge of anti-virus and security related systems and best practices. Evidence of continued professional development. Demonstrate ability in system development including data collection, data extraction, and reporting. Desirable
Experience/Exposure of leveraging open-source technologies. Employer details
Employer name
Countess of Chester Hospital NHS Foundation Trust Address
Countess of Chester Hospital Liverpool Road Chester CH2 1UL Any attachments will be accessible after you click to apply. 210-2024-981
#J-18808-Ljbffr
Operational management of a wide range of infrastructure systems, including system design, configuration, and third-line technical support. General day-to-day system support, responding to user problems and enquiries, the setup and installation of software and hardware, implementing software and hardware upgrades, ensuring system reliability, and undertaking all systems management and administration. Liaising with third-party support suppliers and other internal and external stakeholders. Maintaining system configuration and ensuring all documentation is up to date. About us
The Countess of Chester Hospital NHS Foundation Trust provides services to West Cheshire and to Welsh patients covered by Betsi Cadwaladr University Health Board. The Trust works collaboratively within the wider Cheshire and Merseyside Health and Care Partnership. Its services are provided from three locations: The Countess of Chester Hospital: providing 438 general and acute beds Ellesmere Port Hospital: providing 56 beds as a rehabilitation, intermediate and outpatient facility Tarporley War Memorial Hospital: a base for community services which serve the local rural population. The Trust employs over 6258 staff (headcount) which includes temporary bank staff and provides acute emergency and elective services, primary care direct access services, and obstetric services to a population of approximately 407,000. This includes 357,000 residents in Chester and West Cheshire, which includes Ellesmere Port and Neston, as well as the Deeside area of Flintshire, which has a population of approximately 50,000. The Trust is a busy district general hospital, and in 2022/2023, there were more than 503,342 patient attendances (inpatient, outpatient, and diagnostic) ranging from a simple outpatient appointment to major cancer surgery. This is an increase of nearly 10,000 compared to the previous year when there were 494,387 patient attendances. Job description
Job responsibilities
See Job Description for further details. Recruitment selection processes are based on competence (see Person specification) and values. Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £27.50 (standard) or £55.50 (enhanced), this cost will be deducted from your salary over the first three months of employment. You are encouraged to enroll for the DBS Update Service. A small annual fee of £16 per year applies. New entrants to the NHS will commence on the minimum of the scale stated above. Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date. Good luck with your application. Person Specification
Qualifications
Essential
Educated to degree level in an IT related discipline, or significant relevant experience. Microsoft Certified or equivalent experience and qualifications. Ability to travel to participate in on-call rota is an essential requirement of the role. Desirable
Certified in ITIL Service Management best practices or significant knowledge of. Knowledge and experience
Essential
An understanding of Microsoft systems and their application within a health setting. Intermediate understanding of VMware Virtualisation technology. Experience of supporting IT systems and customers. Solid understanding of systems backup and operations processes. Intermediate working knowledge of at least one major IT infrastructure directory service system, e.g., Active Directory. Intermediate working understanding of Microsoft server environments. Intermediate knowledge of Microsoft client operating systems. Working knowledge of anti-virus and security related systems and best practices. Evidence of continued professional development. Demonstrate ability in system development including data collection, data extraction, and reporting. Desirable
Experience/Exposure of leveraging open-source technologies. Employer details
Employer name
Countess of Chester Hospital NHS Foundation Trust Address
Countess of Chester Hospital Liverpool Road Chester CH2 1UL Any attachments will be accessible after you click to apply. 210-2024-981
#J-18808-Ljbffr
