About the role.
National Highways have an excellent opportunity for a Senior Technology and Availability Analyst to join our Technology Performance and Availability Management (TPAM) team within Digital Services. The Senior Technology and Availability Analyst will support the TPAM lead in overseeing the end to end journey of performance and availability data in collaboration with key stakeholders such as the data scientists, data architects as well as system, service and product owners plus the necessary commercial stakeholders.
TPAM will play a crucial role in helping ensure that the digital services we provide to road users and operational colleagues are fit for use and will ensure that services and service components are methodically monitored and managed.
Please note this is a hybrid position and will be based in Birmingham however travel to other offices to attend team meetings may be required.
Key Responsibilities
Develop a working knowledge of the stakeholders and architecture of the digital service and asset configuration framework for performance and availability of operational services so that it can be developed. Build relationships to support collaboration to ensure all necessary actions are taken. Overseeing the monitoring, event management and performance and availability management capability as directed by the Head of TPAM. Support the identification of business information needs developing and maintaining a framework that facilitates the monitoring, correlation, triage, and action of events/triggers across various digital services. Support activity to ensure services have technology performance and availability data, down to the asset level and make use of audience appropriate data visualisation and presentation techniques to provide the best insights in meaningful ways. Contribute to the continuous improvement of TPAM practices to increase confidence in the reporting being delivered by the team. Provide assurance as to the provenance, quality and confidence in the data presented in reports. Support review of the root causes of performance and availability issues and support review groups, such as Insight Forums, with relevant Service Delivery Managers and Resolver Groups. Additionally, you will conduct trend and performance analyses to identify any underlying infrastructure issues. About you.
Demonstrable knowledge and understanding of ITIL event management and associated reporting/monitoring tooling (eg Service Now, Remedy, Splunk, Power BI). Good ability to engage effectively with a variety of stakeholders in a variety of forums in a structured and non-structured technical delivery environment. Experience leading in a performance and analytical capacity, preferably in a large, complex organisation is desirable. Data driven thinking, problem solving and analysis with the ability to simplify complex issues and look for practical applications. Experience of a collaborative approach managing colleagues and partners to ensure desired business outcomes are delivered and a good understanding of service contracts, specifically OLAs/SLAs, reporting and performance agreements. About us.
Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership. The Digital Services Directorate is helping to reshape the way National Highways operates by delivering digital, data, and technology services across all areas, from frontline to back office, in a modern and efficient manner. Our vision is to develop integrated information and technology that empowers our colleagues and provides real-time information to our customers, as well as integrating with intelligent vehicle and transport systems as they evolve, to enhance journey safety and reliability. External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy. We are committed to creating a diverse environment and welcome applicants from all backgrounds.
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Develop a working knowledge of the stakeholders and architecture of the digital service and asset configuration framework for performance and availability of operational services so that it can be developed. Build relationships to support collaboration to ensure all necessary actions are taken. Overseeing the monitoring, event management and performance and availability management capability as directed by the Head of TPAM. Support the identification of business information needs developing and maintaining a framework that facilitates the monitoring, correlation, triage, and action of events/triggers across various digital services. Support activity to ensure services have technology performance and availability data, down to the asset level and make use of audience appropriate data visualisation and presentation techniques to provide the best insights in meaningful ways. Contribute to the continuous improvement of TPAM practices to increase confidence in the reporting being delivered by the team. Provide assurance as to the provenance, quality and confidence in the data presented in reports. Support review of the root causes of performance and availability issues and support review groups, such as Insight Forums, with relevant Service Delivery Managers and Resolver Groups. Additionally, you will conduct trend and performance analyses to identify any underlying infrastructure issues. About you.
Demonstrable knowledge and understanding of ITIL event management and associated reporting/monitoring tooling (eg Service Now, Remedy, Splunk, Power BI). Good ability to engage effectively with a variety of stakeholders in a variety of forums in a structured and non-structured technical delivery environment. Experience leading in a performance and analytical capacity, preferably in a large, complex organisation is desirable. Data driven thinking, problem solving and analysis with the ability to simplify complex issues and look for practical applications. Experience of a collaborative approach managing colleagues and partners to ensure desired business outcomes are delivered and a good understanding of service contracts, specifically OLAs/SLAs, reporting and performance agreements. About us.
Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership. The Digital Services Directorate is helping to reshape the way National Highways operates by delivering digital, data, and technology services across all areas, from frontline to back office, in a modern and efficient manner. Our vision is to develop integrated information and technology that empowers our colleagues and provides real-time information to our customers, as well as integrating with intelligent vehicle and transport systems as they evolve, to enhance journey safety and reliability. External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy. We are committed to creating a diverse environment and welcome applicants from all backgrounds.
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