Location:
Leatherhead, Surrey Description
We are committed to the development of our workforce.
This position is only available to applicants who already work for Surrey County Council.
We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all. The starting salary for this full-time, permanent position is £35,730 per annum based on a 36-hour working week. We are excited to be hiring a new
Senior Travel and Assessment Officer
to join our fantastic Travel and Assessment team. As a team we operate in a flexible, hybrid style; splitting our time between
working from home and collaborating together in the office
two days per week. We will ensure that you receive a full induction and training with regular guidance, support and performance conversations with your Team Leader; we want you to feel confident and capable in your role. Rewards and Benefits 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service Option to buy up to 10 days of additional annual leave An extensive Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carer's leave per year Paternity, adoption and dependents leave A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more Learning and development hub where you can access a wealth of resources About the Role
Children's Services provide a range of highly specialised services to vulnerable children and young people. These services are delivered directly to children and their families within extensive statutory frameworks. Staff working in these areas require specialist knowledge to deliver effective services to high-risk and high-need groups. This often involves close collaboration with stakeholders such as Senior Managers, County Councillors and Emergency Planning. These are sensitive and often emotive service areas that are of significant interest to Councillors and the public. As a Senior Travel & Assessment Officer within the Appeals and Complaints Team, you will be a key part of the Children, Families and Lifelong Learning Directorate, ensuring the efficient and effective delivery of Home to School Transport. You will work with the Transport Delivery and Contract teams, transport operators, parents, head teachers and other internal and external agencies, providing guidance and support. We work in accordance with relevant government legislation and Council policies, with a strong emphasis on attention to detail, high levels of customer service and safeguarding. As part of the Appeals and Complaints Team you will: Handle eligibility and service-related issues Manage appeals regarding transport eligibility and suitability, ensuring decisions are reviewed fairly Represent the Local Authority at Stage 2 Appeal Panels Address complaints about the service Provide information and support to parents and guardians, facilitating the resolution of issues amicably, ensuring transparency throughout the process Shortlisting Criteria
To be considered for shortlisting for this position, your CV and personal statement must clearly demonstrate: Experience in transport planning and/or public sector environments An understanding of safeguarding procedures Excellent communication and customer service skills Flexibility to work from home and independently learn when required Strong planning and organisational skills Contact Us
Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. For an informal discussion please contact Clare Wiggin or Isla Perry via email. The job advert closes at 23:59 on the 11th February 2025 with interviews to follow. A basic DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) will be required for this role. We look forward to receiving your application, please click on the apply online button below to submit. Our Values Our values are as important as our abilities and shape who we are as an organisation. Discover more about our values. Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where: The candidate has evidenced the minimum criteria for the role through their application The candidate has chosen to share that they have a disability on the application form Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
#J-18808-Ljbffr
Leatherhead, Surrey Description
We are committed to the development of our workforce.
This position is only available to applicants who already work for Surrey County Council.
We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all. The starting salary for this full-time, permanent position is £35,730 per annum based on a 36-hour working week. We are excited to be hiring a new
Senior Travel and Assessment Officer
to join our fantastic Travel and Assessment team. As a team we operate in a flexible, hybrid style; splitting our time between
working from home and collaborating together in the office
two days per week. We will ensure that you receive a full induction and training with regular guidance, support and performance conversations with your Team Leader; we want you to feel confident and capable in your role. Rewards and Benefits 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service Option to buy up to 10 days of additional annual leave An extensive Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carer's leave per year Paternity, adoption and dependents leave A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more Learning and development hub where you can access a wealth of resources About the Role
Children's Services provide a range of highly specialised services to vulnerable children and young people. These services are delivered directly to children and their families within extensive statutory frameworks. Staff working in these areas require specialist knowledge to deliver effective services to high-risk and high-need groups. This often involves close collaboration with stakeholders such as Senior Managers, County Councillors and Emergency Planning. These are sensitive and often emotive service areas that are of significant interest to Councillors and the public. As a Senior Travel & Assessment Officer within the Appeals and Complaints Team, you will be a key part of the Children, Families and Lifelong Learning Directorate, ensuring the efficient and effective delivery of Home to School Transport. You will work with the Transport Delivery and Contract teams, transport operators, parents, head teachers and other internal and external agencies, providing guidance and support. We work in accordance with relevant government legislation and Council policies, with a strong emphasis on attention to detail, high levels of customer service and safeguarding. As part of the Appeals and Complaints Team you will: Handle eligibility and service-related issues Manage appeals regarding transport eligibility and suitability, ensuring decisions are reviewed fairly Represent the Local Authority at Stage 2 Appeal Panels Address complaints about the service Provide information and support to parents and guardians, facilitating the resolution of issues amicably, ensuring transparency throughout the process Shortlisting Criteria
To be considered for shortlisting for this position, your CV and personal statement must clearly demonstrate: Experience in transport planning and/or public sector environments An understanding of safeguarding procedures Excellent communication and customer service skills Flexibility to work from home and independently learn when required Strong planning and organisational skills Contact Us
Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. For an informal discussion please contact Clare Wiggin or Isla Perry via email. The job advert closes at 23:59 on the 11th February 2025 with interviews to follow. A basic DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) will be required for this role. We look forward to receiving your application, please click on the apply online button below to submit. Our Values Our values are as important as our abilities and shape who we are as an organisation. Discover more about our values. Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where: The candidate has evidenced the minimum criteria for the role through their application The candidate has chosen to share that they have a disability on the application form Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
#J-18808-Ljbffr
Industry:
Government Administration
Specialties:
Adult Social Care and Public Health, Deputy Chief Executive's Office
Employees:
10,001+
Founded:
1889
Address:
11 Cockshot Hill, Reigate, Surrey, , GB, RH2 8EF
Every single person at Surrey County Council has a unique opportunity to make Surrey a better place to live. Whether it's by protecting people from harm, making Surrey's roads safer or conserving our beautiful countryside. We want to continue making Surrey an even better place to live and we understand the key to this is a workforce with different skills and life experiences. If you are looking for an organisation which actively promotes on-going learning, a challenging career path and rewards success, stop your job search with us. Working for Surrey means making positive and practical differences to the lives of people living and working in the county.
