Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential. Title and Summary
Senior Vice President - RTP INT Technology and Operations Services Overview Real Time Payments RTP INT (VIL) will be an operating programme under the P&E model and also an operating entity for six current international real time ‘live service’ markets as part of the overall Mastercard Real Time Payments (RTP) portfolio. The services, whilst stated as RTP, also cover other products and these include Real Time payments, Bulk and Batch (BPS), Data Feed Manager (DFM), Proxy Database Services (PDS), and also various User Interface solutions (UI). The market countries are a mix of software supplied (four) sales and managed services. Main Purpose of Role
The RTP INT Technology and Operations role is a senior management role, with a reporting line to the RTP INT Entity Exec - Real Time Payments. The role will be responsible for developing the Operations & Technology strategy and delivery models to meet the margin growth and service excellence and live operational management needs of RTP International customers. This role will have the responsibility for the day-to-day management of the VIL RTP International services, as part of the RTP INT entity and programme. It will also act as cover and designated alternate Technology lead for the RTP INT Entity Exec - Real Time Payments role. The role will be a designated co-founder within the P&E model for the RTP INT VIL programme. Main Responsibilities
End to end responsible for RTP technology and services within scope of the current live markets and under the remit of the RTP VIL entity. Oversee daily technology and business operations of the company and evaluate performance by analyzing and interpreting data and metrics. Take responsibility for the leadership, management, and development of the RTP product teams. Responsible for the end-to-end delivery of all software development and changes. Ensure a robust and forward-looking IT strategy is in place to focus the business on leading innovation for the industry. Support the Product and CAM lead in complex, high impact negotiations, execution of the customer contracts, leveraging and collaborating with global resources. Ensure the development, take-up and consistent use of best practice in technology, product and engineering, and service delivery management approaches. Undertaking budgeting and reporting through appropriate review cycles for all products/services and countries. Develop the capability, functionality, and capacity for growth in current and future service offerings; deliver approved programmes to time, cost, and quality baselines. Responsible for the build, deployment, and maintenance of all RTP INT solutions, required to meet current and future demand. Maintain a cost-effective balance of resources by selecting and engaging permanent, contract, and partner staff. Ensuring that the Customer Service Support and Operational Relationships, Service Assurance and Transition, ITSM processes, and the 24 x 7 1st line Operational Response are operating effectively – as they are supplied through a complex matrix within Mastercard. Responsible for assuring the service availability and SLAs for all RTP INT services and countries. Drive continuous improvements in customer service and ensure that all customers receive the same high level of care and a consistent experience. Responsible for Systems Platform Architecture - business engagement, service design, technology architecture, and vendor engagement. Determine and sponsor key business technology and operational initiatives as opportunities arise taking into account the company’s commercial position; increasing revenue and maintaining optimized costs should be at the fore of business activities. Measure effectiveness and efficiency of operational processes both internally and externally and find ways to improve processes. Provide mentoring and coaching to employees and share timely feedback. Knowledge and Expertise (Technical / Role Specific)
Essential:
Experience in payments and managed service environments (with implementation of account-to-account payments and associated applications of particular merit). Relevant experience of working in a complex (preferably multi-national) stakeholder environment that includes complex customers and regulators. Ability to articulate themselves clearly and concisely to a broad range of senior and junior stakeholders, acting as a bridge as well as guide for the implementation of new capabilities. Strong influencing skills; organizationally savvy. Experience working with regulators e.g., BSP, FedNow, Bank of England supervision etc. Experience of presenting and communicating at board level. Excellent analysis and deductive skills. Extensive customer-facing experience including extensive account management – passion for excellence. Able to form successful relationships and gain credibility at all levels in an organization. Experience supervising, developing, and coaching Customer Account Management / Relationship Management teams to serve complex countries/regions. Skilled at building high performing teams and developing top talent, ensuring compliance to goal setting and performance processes. Experience supporting senior leadership team with key strategic decisions. Good communication, presentation, and interpersonal skills including the ability to work with and influence people across the matrix organization. Solid people management skills, acting with integrity and credibility. Demonstrates strong self-awareness, open to different approaches and ideas, and can adapt easily in different situations. Qualifications
Desirable:
Educated to degree level or equivalent experience in a relevant field. Postgraduate qualification (MBA or equivalent in a relevant field). Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential. Title and Summary
Senior Vice President - RTP INT Technology and Operations Services Overview Real Time Payments RTP INT (VIL) will be an operating programme under the P&E model and also an operating entity for six current international real time ‘live service’ markets as part of the overall Mastercard Real Time Payments (RTP) portfolio. The services, whilst stated as RTP, also cover other products and these include Real Time payments, Bulk and Batch (BPS), Data Feed Manager (DFM), Proxy Database Services (PDS), and also various User Interface solutions (UI). The market countries are a mix of software supplied (four) sales and managed services. Main Purpose of Role
The RTP INT Technology and Operations role is a senior management role, with a reporting line to the RTP INT Entity Exec - Real Time Payments. The role will be responsible for developing the Operations & Technology strategy and delivery models to meet the margin growth and service excellence and live operational management needs of RTP International customers. This role will have the responsibility for the day-to-day management of the VIL RTP International services, as part of the RTP INT entity and programme. It will also act as cover and designated alternate Technology lead for the RTP INT Entity Exec - Real Time Payments role. The role will be a designated co-founder within the P&E model for the RTP INT VIL programme. Main Responsibilities
End to end responsible for RTP technology and services within scope of the current live markets and under the remit of the RTP VIL entity. Oversee daily technology and business operations of the company and evaluate performance by analyzing and interpreting data and metrics. Take responsibility for the leadership, management, and development of the RTP product teams. Responsible for the end-to-end delivery of all software development and changes. Ensure a robust and forward-looking IT strategy is in place to focus the business on leading innovation for the industry. Support the Product and CAM lead in complex, high impact negotiations, execution of the customer contracts, leveraging and collaborating with global resources. Ensure the development, take-up and consistent use of best practice in technology, product and engineering, and service delivery management approaches. Undertaking budgeting and reporting through appropriate review cycles for all products/services and countries. Develop the capability, functionality, and capacity for growth in current and future service offerings; deliver approved programmes to time, cost, and quality baselines. Responsible for the build, deployment, and maintenance of all RTP INT solutions, required to meet current and future demand. Maintain a cost-effective balance of resources by selecting and engaging permanent, contract, and partner staff. Ensuring that the Customer Service Support and Operational Relationships, Service Assurance and Transition, ITSM processes, and the 24 x 7 1st line Operational Response are operating effectively – as they are supplied through a complex matrix within Mastercard. Responsible for assuring the service availability and SLAs for all RTP INT services and countries. Drive continuous improvements in customer service and ensure that all customers receive the same high level of care and a consistent experience. Responsible for Systems Platform Architecture - business engagement, service design, technology architecture, and vendor engagement. Determine and sponsor key business technology and operational initiatives as opportunities arise taking into account the company’s commercial position; increasing revenue and maintaining optimized costs should be at the fore of business activities. Measure effectiveness and efficiency of operational processes both internally and externally and find ways to improve processes. Provide mentoring and coaching to employees and share timely feedback. Knowledge and Expertise (Technical / Role Specific)
Essential:
Experience in payments and managed service environments (with implementation of account-to-account payments and associated applications of particular merit). Relevant experience of working in a complex (preferably multi-national) stakeholder environment that includes complex customers and regulators. Ability to articulate themselves clearly and concisely to a broad range of senior and junior stakeholders, acting as a bridge as well as guide for the implementation of new capabilities. Strong influencing skills; organizationally savvy. Experience working with regulators e.g., BSP, FedNow, Bank of England supervision etc. Experience of presenting and communicating at board level. Excellent analysis and deductive skills. Extensive customer-facing experience including extensive account management – passion for excellence. Able to form successful relationships and gain credibility at all levels in an organization. Experience supervising, developing, and coaching Customer Account Management / Relationship Management teams to serve complex countries/regions. Skilled at building high performing teams and developing top talent, ensuring compliance to goal setting and performance processes. Experience supporting senior leadership team with key strategic decisions. Good communication, presentation, and interpersonal skills including the ability to work with and influence people across the matrix organization. Solid people management skills, acting with integrity and credibility. Demonstrates strong self-awareness, open to different approaches and ideas, and can adapt easily in different situations. Qualifications
Desirable:
Educated to degree level or equivalent experience in a relevant field. Postgraduate qualification (MBA or equivalent in a relevant field). Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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